Question about OKI C5500n Printer
I have a 381 error telling me to remove top cover. Cannot find a jam. Cannot get rid of the message or continue printing. Help!
Most of the time the jam will be behind the printer. Open up the back door and see if you see any paper stuck in on the roller. Also remove the printer cartridge by pulling on the piece sticking out. Easily slides back in, so no sweat on that part. Let me know if you have already tried these methods.
If that doesn't work. Unhook the Data cable on the back of the printer, shut the printer off, and unplug the power cable from printer. Wait about 3 minutes and plug everything back in and turn back on the power switch. This should erase the queued errors.
Posted on Apr 19, 2008
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What this light sequence means that the printer has a paper jam.
When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.
How to clear Paper Jam
?· Press Continue button twice quickly to see the secondary error code.
To get the secondary error codes
?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.
?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.
?· Press and release Continue button twice quickly to display the secondary error code light sequence.
Press Continue button to resume printing once all the jammed pages are cleared from the paper path.
We recommend that you clear the entire paper path when a paper jam occurs.
To clear a paper jam:
1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
2 Open the front cover and remove the print cartridge assembly.
NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.
3 Remove any jams in the area behind the print cartridge assembly.
4 Lift the flap at the front of the printer and remove any jams beneath the flap.
5 Open the rear exit and remove any jams.
6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.
NOTE: The printer reprints the pages that caused the paper jam.
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