Question about OKI C5500n Printer

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Paper Jam Error 381

I have a 381 error telling me to remove top cover. Cannot find a jam. Cannot get rid of the message or continue printing. Help!

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  • RealtorDonna Apr 19, 2008

    Thanks! Unbelievable quick reply. I opened the back door and that was where I was able to grab the stuck piece.
    Thanks again!

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Most of the time the jam will be behind the printer. Open up the back door and see if you see any paper stuck in on the roller. Also remove the printer cartridge by pulling on the piece sticking out. Easily slides back in, so no sweat on that part. Let me know if you have already tried these methods.
If that doesn't work. Unhook the Data cable on the back of the printer, shut the printer off, and unplug the power cable from printer. Wait about 3 minutes and plug everything back in and turn back on the power switch. This should erase the queued errors.

Posted on Apr 19, 2008

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4TH LIGHT FROM THE TOP KEEPS COMING ON LEXMARK E232


What this light sequence means that the printer has a paper jam.

When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.


How to clear Paper Jam

Press Continue button twice quickly to see the secondary error code.


To get the secondary error codes

When the Error light (!) and Continue button lights are both on, a secondary error has occurred.

When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.

Press and release Continue button twice quickly to display the secondary error code light sequence.


Press Continue button to resume printing once all the jammed pages are cleared from the paper path.

We recommend that you clear the entire paper path when a paper jam occurs.


To clear a paper jam:


1 If you are feeding paper from a tray, remove the tray, and then remove any jams.

2 Open the front cover and remove the print cartridge assembly.

NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.

3 Remove any jams in the area behind the print cartridge assembly.

4 Lift the flap at the front of the printer and remove any jams beneath the flap.

5 Open the rear exit and remove any jams.

6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.

NOTE: The printer reprints the pages that caused the paper jam.

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My Lexmark X4690 printer keeps telling me there is a paper jam when there is no paper jam. It won't print. How do I solve this?


This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

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Jam inside top cover 13.05.00 also change fuser assembly


To remove paper jam. Just remove the toner cartridge and pullout jammed paper. If still coming paper jammed error message. Switch of the printer and the printer will roll over the paper jammed.

Changing of fuser drum is required if the print out came with the black strips. This happens when you print large volume of printing jobs.

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If message in display panel reads [13.XX PAPER JAM [LOCATION]]Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.
Soln.
For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation.

For message 3.0 PAPER JAM [LOCATION]
means
A non-specific paper jam occurred.
Soln
1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation.

For more help check yhis site

http://www.printertechs.com/tech/error-codes/error-codes-0-19.php

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This error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.

http://h30434.www3.hp.com/t5/Other-printing-questions/Paper-Jam-Error/m-p/305772#M20513

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Paper curl


When a paper jam occurs, the printer will stop printing and the Continue (1) and Paper Jam (2) lights on the operator panel will come on. See the illustration below.
pattlnk_1052005_1635-enus20238_oppaneljamlights_e230_en_us.gif When you experience a paper jam, it is recommended that you check and clear the entire paper path. To clear a paper jam, do the following:
  1. If you are feeding paper from a paper tray, first remove the tray. Look for and remove any jammed or damaged paper you find.

    pattlnk_1052005_1636-enus20238_removepaperjam_e230_en_us.gif
  2. Open the front cover and remove the print cartridge assembly.

    IMPORTANT!
    Do not leave the print cartridge assembly exposed to direct light, especially sunlight, for an extended period of time. Extended exposure to light will damage the green photoconductor roller and cause print quality problems.

    pattlnk_1052005_1639-enus20238_removecartridge_e230_en_us.gif
  3. Remove any paper you find jammed in the area behind the print cartridge assembly.

    pattlnk_1052005_1645-enus20238_removepaperjam2_e230_en_us.gif
  4. Also lift the flap at the front of the printer and remove any paper you find jammed beneath the flap.

    pattlnk_1052005_1646-enus20238_removepaperjam3_e230_en_us.gif
  5. Open the rear exit door/cover of the printer and remove any jammed paper you find there.

    pattlnk_1052005_1647-enus20238_removepaperjamrear_e230_en_us.gif
  6. Once you have confirmed that the entire paper path is clear, reinstall the print cartridge assembly. Close all the printer covers/doors. Reinstall any paper trays you removed.
  7. Press the Continue button to resume printing. NOTE: The printer should reprint the page(s) that caused the paper jam.
  8. If the paper continues to jam, press the Continue button twice quickly while the Continue and Paper Jam lights are on. This will cause the operator panel to display the secondary error paper jam light sequence. The secondary error code will tell you where the printer thinks the problem has arisen. For more information, see the 'Secondary Error Codes' section on page 69 of the User's Guide.

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3 Answers

381 Paper Jam Error


I had to remove every toner cartridge and drum. I found the paper under the second to last drum.

Jan 22, 2008 | OKI C5500n Printer

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