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1) Disconnect from computer, turn it off, hold in volume + button and reconnect it to your computer - continue holding volume + until the Found Hardware Wizard comes up. 2)
REFORMAT FOR WINDOWS MEDIA PLAYER - Erases Everything: Connect your iLo player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "ILO 2GB" (wording may vary slightly), and then select "Format." - this should erase everything, and give you a fresh start.
I'm having the exact same problem with this player. I noticed a problem with the player a few days prior to it freezing up. The player would constantly cycle through the "searching" and "sorting" files process but would not complete it. Now it does nothing put display the ilo logo.After reading other reviews on this site I have decided to see if Walmart will take it back. I highly advise anyone who thinks about buying this product not to do so. It may seem like a bargain in the beginning but it is throwing money away.My player worked for less than 2 months.
your ILO has somehow lost its file structure. look for a tiny pinhole to reset the device. if none, then remove batteries to attempt reset. if still no songs, then firmware upgrade if possible or copy file structure (using windows) from a friend's ILO.
This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
This very thing happened to me, it will say ILO searching updating and sorting, and it will say this over and over and over. I found out that there is a certain file called an XML DOCUMENT and it is named "WMPINFO" and i found this on my computer and copied it to my ilo 1gb mp3 player and for me it fixed my problem and i could listen to my music again. Aparently this is the file to make it run or something, if you need this file I can email it to you my email is firstname.lastname@example.org
When you open the XML DOCUMENT with XML EDITOR it will read:
The funny~.mp3 names are usually because the title field is not filled in in the mp3 property tags, so it uses the DOS version of the filename for the title. Under windows, right click the song and select properties->summary->advanced, and make sure that the title field under "description" has what you want in it. I don't think even the makers of Ilo know how it organizes the files.
Ok I have same player, same problem. Turns out Windows Media player copied the files into the FM subfolder on the device.
connect device to computer. Do not open WIndows media player, instead open windows explorer, in there you should see the ilo as a new drive. Click the drive and go into the FM folder, now select all files and drag them directly to the drive. The secret is the files have to be outside of the FM folder loose in the device (not in any folder)
After that I safley removed the device from the system tray icon and powered it on and the songs were all there. It runs an index process that creates the lists, this takes a second.