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Dyson just stopped.

I have a Dyson DC23, bought in Mar 2010. In the middle of using it, it just stopped. It did need to be emptied. After I emptied the cylinder and tried to start it, it didn't work. What can I do??? :(

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  • Anonymous Mar 16, 2014

    will not turn on when press the button. have tried other outlets in the house. is there a fuse?

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  • 183 Answers

Have you changed the fuse in the plug

Posted on Jul 31, 2010


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2 Answers

There is a sock stuck in the hose of my dyson dc23 animal motorhead how do I get it out


Hi, this is Jim with Crucial Vacuum,

Detach the hose and stretch it out completely, if the sock is in a hard to reach place use a broom handle to push it out. Be careful to mind the edges of the hose you don't want to cause a tear, which would lead to poor suction.

You can purchase replacement parts for your Dyson DC23 direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson-dc23-pre-filter-part-913394-01.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

May 08, 2015 | Dyson DC28 Animal Upright Vacuum New DC 28...

2 Answers

Where are both filters?


Hi there, it's Jack at Dyson.

DC23 has two filters - a washable pre-filter, and a HEPA post-filter which needs no maintenance. Both are engineered to last the lifetime of the vacuum without replacement in normal use.

The correct way to wash the pre-filter is shown in the video below - we recommend using cold water without detergent, and allowing at least 24 hours for the filter to dry completely before replacing it. In normal use this should be done at least once every 3 months.

As the post-filter needs no maintenance, it's sealed within the machine and cannot be accessed by the user.

I hope this helps, but please let me know if you'd like any further advice. If you have any concerns about your DC23's performance, our online Support guide should help: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/check-telescopic-wand-step-1-turbine-head

If you'd prefer, you're welcome to contact our experts at the Dyson Customer Helpline directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 03, 2015 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

How do I empty dyson stowaway


Hi there, it's Jack at Dyson

There are several different models (DC--) of Dyson Stowaway vacuum, and the method of emptying the clear bin after use would depend on which particular model you own.

If you own DC20 or DC21 Motorhead, the bin and cyclone pack separate so you can tip out the dust and debris


empty-dyson-stowaway-fmehdrq454ob45y5ya3zvwf0-2-0.jpg
If you own DC23, the bin base opens at the push of the red release catch, dumping the dust and debris at arms' length:
empty-dyson-stowaway-fmehdrq454ob45y5ya3zvwf0-2-2.jpg
I hope this helps. If you'd like any further guidance on using or maintaining your Dyson Stowaway vacuum, please give the Dyson Customer Helpline a call. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 27, 2015 | Dyson Vacuums

1 Answer

No power from unit


my dyson canister vacuum will not turn on. it cutoff mid use and now will not tuen back on. checked filter, checked head, removed debriss from head and emptied canister with no luck

Feb 03, 2014 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

Beater bars not turning


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23. This model doesn't include a traditional user-replaceable belt - the drive system is engineered to last for the lifetime of the machine.

If your machine is a DC23 Motorhead, please take a look at the video above to clear any obstructions from the brush bar and cleaner head, and to reset the machine.

If your DC23 includes an air-driven Turbine head, please follow the steps shown in our online Support guide to make sure everything is correct with your vacuum: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/turbine-head-not-working-properly/check-the-plunger

If you'd like some further advice from our experts after you've given this a try, please contact the Dyson Helpline directly - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

If a repair or replacement part is needed, we'll be happy to confirm if this is covered under your vacuum's 5-year warranty.

Best wishes,

Jack
Dyson Online Customer Service
www.dyson.com

Nov 18, 2013 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

With my Dyson D23, my carpet power head attachment runs intermittently until it stops working all together.


Hi Megan, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23. From your question, I'm not sure if you own DC23 Motorhead, which has a motor-driven brush bar, or DC23 Animal, which has a turbine-driven brush bar.

You can find online troubleshooting guides for both of these machines on our Support site. I'd encourage you to select your machine from the list, then follow the diagnostic checks shown:
http://www.dyson.co.uk/support/cylinders.aspx

If you'd like further advice from our experts after you've given this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 16, 2013 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

Loss of suction on Dyson DC23


Hi there,

We are very glad to hear you were able to resolve the issue with your DC23. Thank you for taking time to share your resolution. If you have any questions, or need assistance at any point in the future, please feel free to call our Dyson Helpline at 0800 298 0298 (UK) or 1-866-693-9766 (US).

Best wishes,

Jessica

Dec 12, 2012 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

Dyson dc23 lost suction


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23, but I'm sure we can help. If your vacuum doesn't seem to have as much power as it should do, this is likely to be due to a blockage in the Turbine head, wand or hose. In addition to this, the filter may need washing.

To check for any blockages, please follow the steps shown in our online Support guide:

http://content.dyson.com/support/help.asp?article=1298&product=DC23-TURBINEHEAD-US


In normal use, we recommend washing the filter at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

I'm confident this will resolve the issue, but if you'd like further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Nov 24, 2012 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

I have a dyson DC23 vacuum and need to clean the hose how do I do this safely


Hello, this is Ava with Think Crucial.

You may refer to Dyson DC23 User's Manual on you may clean the hose safely by clicking the link below.

Dyson DC23 Operating Manual

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Jul 09, 2011 | Vacuums

1 Answer

I need the user manual for the vacuum Dyson stowaway DC 23 animalpro


Hello,

The Dyson DC23 Animal owners manual was extremely difficult to find! I was able to find it for you however.

Please visit the link below, and just give it a minute or two to load. I was able to download it, and I did verify that this is the Dyson DC23 instruction booklet.

Owners Manual For Dyson DC23 :
http://media.dyson.com/downloads%5CAU/floorcare/manuals/DC23_AU_opManual.pdf

I hope that this helped you! Please be sure to rate my repair as helpful if this helped. This is what really keeps Fixya experts continue giving free technical support and keep coming back. Thank you for this kind gesture. If you have any questions please feel free to add a comment here on the repair page.

Thanks,

Chris J.
GoVacuum

Apr 04, 2010 | Dyson Stowaway DC23 Bagless Canister...

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