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I had bought Brother MFC 495CW all in one printer and connected to Vonage for Fax. I am able to dial voice phone from Printer and able to get the outgoing call and income as well.But when I try to use for Fax/PC Fax, it starts , scanning, sending and then printer lcd shows me Conn:error 8002 / Fax report prints NG in Result Field and NG:Poor Line Condition. We are suffering from call drops very often.... Please assist me to resolve the problem soon...Mukesh Desai...

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Search the forums on Vonage's website, lots of people have your problem, me included.

First, make sure you are using only a two wire phone cord to connect the fax to the adapter

Second, turn set Compatibility to "Basic (for VoIP)" under the initial setup menu.

This "should" help, but the different phone adapters respond differently to faxing.

Dr. Bones

Posted on Aug 25, 2010

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