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Printer says its offline, and nothing I do puts it back online. Also when troubleshooting, the results say that it is not turned on, but it is.

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I recommend re-installing the drivers. Sounds like printer and computer aren't communicating properly. The driver is what lets the two communicate. Reinstalling or updating the driver will fix this problem. You can download an up to date driver from the printers manufacture's website.

Posted on Jul 11, 2010

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Says disconnected but it isn't


I have put together a couple off guides for troubleshooting different offline printer issues for Windows XP, Vista and 7. I would recommend checking them out here: http://www.refreshcartridges.co.uk/igloo/how-to-make-your-offline-printer-online/


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Try turning it off, pausing for a minute, and turning it back on again

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Try the steps listed here. It is a pretty solid troubleshooting guide for a printer showing as offline.

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My printer bkeeps showing offline & won't print. I've used the troubleshooter & it says the printer is turned off but it's not. I've tried turning it off & back on, unplugging & replugging...


Sometimes a printer will go to work offline and not realize its still offline when you turn printer back on.
If you can see a printer icon in your tray (bottom right) then double click it and you see a windows similar to the one screen shot below and click on "printer" menu and uncheck "use printer offline".
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Printer is offline


Hi, turn it's power on. be sure the usb/data cable is connected to the cpu, if still not, remove the printer's adapter and connect it again, power it up again. if not still online, restart your pc.



When you want to print a document, you choose print and select your favorite printer but nothing happens. You look at the printer menu and see the pesky printer offline message and instant frustration. The task of the moment is going from offline to online. With creativity and patience, you'll have your printer back online in no time.

Instructions



Attempt to set the printer to online. This may not often work but it's the first action to take. Go to "Settings" and then "Printers". Right click on the "Printer" and select "Use Printer Online". Test the printer to see if it now prints.


Clear any print jobs. Double click on the "Printer" after performing the above step. Go to the "Printer Menu" and select "Cancel All Documents". There could have been a stuck print job that would cause the printer to go offline. Try once again to set the printer back online and try printing a test page.


Turn on the printer. Make sure the printer is turned on and turn it off, wait a minute and then turn it on again. Check to see if the is jammed. Check all the network connections to make sure none are loose. Repeat the above steps again if necessary.


Restart the computer. If this doesn't work, you will have to reinstall the drivers. Go to "Settings" then "Printers" and select the printer. Right click on the printer and choose "Properties". Under the "General" or "Details Tab" look for the driver button and select it and choose the driver again. You may also have to download the driver from the printer manufacturer website.


Reinstall the printer. Under "Printers" in the "Settings" menu, go back and select the printer, then delete the printer and reinstall the printer through the add printer wizard. Use the latest printer driver from the printer manufacturer's website.



Hope it helps.


Thanks for using fixya.......

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Hello. My printer keeps saying Offline. I try to change it to Online, but it won't change. The printer was working fine until I ran out of paper. When I put paper in the printer, it decided to put itself...


You can fool with it and make it work ... I suggest you remove and reinstall the device for best results. If you dont have the software, go to HP.com/support and get it. They may even have updated version for you.

Good luck with this.

a

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Maybe you should uninstall software for the printer the restart your system again then reinstall back the software for the printer, the problem maybe as a result of the configuration on your system. after reinstalling try to print out a tested page to see if the problem still persist. Thanks

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Whenever I try and print to this printer it says it is offline. I have turned off and back on, unplugged and plugged back in... Nothing has changed on the computer.


Have you checked the printer driver itself, it might have knocked itself onto Offline and you might be able to change it back to Online.

If not, the other thing is to try uninstalling the printer driver and reinstalling again.

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i do not have areason for why the printer continuously goes offline but there is a way to put it temporarily back online. Go to printers in the control panel. right click on d7260 and click on use printer online. This only seems to work for one or two docs before you have to repeat the process.

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I had this same issue. Lost power in the house for just a second, but after the printer would not turn on. I think that the loss of power caused the printer to get stuck in a locked state. Tried everything I could think of including changing outlets that the printer was plugged into but nothing seemed to work. Saw a troubleshooting tip on the Canon webpage about unplugging the unit for 5 minutes and thought it was hooey, but tried it anyway. Ended up leaving the unit unplugged for probably 15 minutes and when I re-plugged it in it fired right up.

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