Trend microsoft will not remove my virus. Is

Try using a WEB-based Virus Scan such as -

Trend MicroHouseCallhttp://housecall.trendmicro.comSymantec -Norton Security Scanhttp://security.symantec.comWhen you have removed the viruses then install a virus scanning software. The following virus scanning programs are free -


Microsoft Security Essentials
http://www.microsoft.com/download/en/details.aspx?id=5201AVGFree
http://free.avg.com/us-en/download-free-antivirus

Try using a WEB based virus removal program.
After you have removed the virus I suggest you install a virus protection program. There are a some freeware virus programs such as AVG and microsoft Security Essentials.
WEB-based Virus Scan
Trend MicroHouseCallhttp://housecall.trendmicro.comSymantec -Norton Security Scanhttp://security.symantec.com Microsoft Security Essentials

http://www.microsoft.com/download/en/details.aspx?id=5201AVGFree
http://free.avg.com/us-en/download-free-antivirus

You may have got a virus on your computer that has disabled the virus program. Trend Micro is a good program and I use it but no virus scanner is 100% safe even if you keep it updated often. You may have installed a program that has disabled it. First shut off windows restore in the control panel. Then re-boot the computer and press F5 when the computer is booting up and this will bring up a menu. Then boot windows into safe mode with networking. Then see if Trend will update virus files and run a complete scan. If it can't the go to www.trendmicro.com and use their housecall program to do a complete virus scan on the computer. If no virus is found then you will need to try to find the program that caused Trend to stop working and remove it. Do you have more than one virus scanner installed like spysweeper. If you do then you will need to un-install that program. Then reboot computer and try to re-install trend.

I just finished with Trend Micro help support and they solved this problem for me. Open the main console for Trend Micro. Click on Viruses & Spyware Controls. Click on the "settings" for Protection Against Viruses & Spyware. Click on Advanced Settings. Under the section for "What Should TMIS Check for Threats" click on the circle for "Specify Targets that you choose". Click on "Select" next to "Ignore Specific Files & Folders". Then Add and folders of files that you do not want Trend Micro to check and make backups for. That solved my issue...hope it helps you too.

I would remove Spy Sweeper and Trend Micro. Then I would install the free versions of AVG, Ad-aware 2008, WinPatrol SpyBlaster and ScrubXP .

I have been using this combo for years and have had no problems as long as you keep them updated.


Please remember to rate all users who assist you for free :)

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Dear Sir/Madam,

This error will appear if you have installed the 16.05 version of
Trend Micro Internet Security Pro, Trend Micro Internet Security and
Trend Micro AntiVirus plus AntiSpyware 2008 on a computer running
Windows Vista with Service Pack 1 or Window XP with Service Pack 3.


The Trend Micro Personal Firewall and the Unauthorized Changes
Prevention features main components do not work with the new service
packs from Microsoft.


A working version of Trend Micro Internet Security Pro, Trend Micro
Internet Security and Trend Micro AntiVirus plus AntiSpyware 2008 with
Windows Vista SP1 and Windows XP SP3 would be released sometime in
February 2008.


The release would be timed before Microsoft uploads the new service
packs in their automatic update servers for Windows.


To prevent this message from appearing, follow the steps indicated
below:


a.Check the program version of the Trend Micro program installed on
your computer.


b.If you are using version 16.05 and you want to continue using this
latest version of the Trend Micro program, you must uninstall the non-
working service pack from Microsoft.


c. If you do not want to remove the new Microsoft service packs, Trend
Micro suggests that you uninstall the Trend Micro program installed in
your computer and install PC-cillin Internet Security 2007 until the
release of the working version.

Thanks
Good Luck




“Don’t Forget to rate the Solution”

This is a reference to PC-Cillin / Trend Micro ("TM"). Are you running Trend Micro PC-Cillin on your computer. Are you using more than one anti-virus program? You should only use one as they will conflict with each other.

Try getting in through Safe Mode by tapping the F8 key while the pc is rebooting. Once in uninstall and reinstall your anti virus program.