My mp3 player is not working, i read through all the trouble shooting solutions and nothing i did worked. it won't turn on and my computer doesn't even detect i've tried every usb connection and still nothing i even tested the usb drives with my digital camera and it detected that... it was working fine a couple of days ago. i wanted to reformat it and i couldn't even do that.. what do i do when it won't even turn on? and ya i switched batteries just incase... nothing help please
The Philips mp3 player shows that the player is connected to my pc, but I get the message that the USB device is faulty. I cannot switch the mp3 player off or on. I tried the Philips Device Manager to repair the player, but to no avail. Can you please help me?
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Re: pearl mp3 player
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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Just a question, is there a button that has to be in a certain position while charging? I had a similar problem with my daughters ipod of a different company. I am not sure if this will help or not. I hope it does.
I was having trouble with my daughter's MP3. The RCA website said to download Pearl Firmware (Version 2.) (http://support.rcaaudiovideo.com/downloads.aspx?product=25). I did, several times, but it would not work. Finally, I cheked the box "Format Data Area" under Download options. Once I did this my computer immedialty saw the Pearl and I was able to re-load all my daughter's songs in Media Player.
I hope this helps. I was so worried that I was going to have to buy her a new player.
Remove battery, press and hold "Play" button when inserting into USB port. Run the firmware update and should be able to re-initialize the device, start the update with the "Format" option checked. Worked for me.
#1. Stop pinching pennies and buy a used cheap ipod on ebay, I bought one myself for Xmas, guess how much. $45 with free shipping, now I'm enjoying it, with mp3 formatted songs I downloaded form youtube. #2. Google 'RCA Pearl Firmware Upgrade', it will be hard to find, but when you do, download and install it. Note, this solves the problem, but not forever. So I would advise you to bookmark the site, or save the file for future use.
Normally there are steps to trouble shoot the problem. If you did not find anything useful such as the following suggestions to trouble shoot the problem then please visit the manufacturers information below, based upon the product information you have posted on here.
Let us know how things work out. Also, sorry to see no one has gotten back to you sooner!
Take out batteries for a full minute then insert back in, try to restart. some times that resets it otherwise press the rest button on the device.
Check with the manufacturer for a possible firmware upgrade that might need to be installed in order to get this working or to see if this is a defective unit.