Question about Sony 4GB Memory Stick PRO Duo Memory Card

1 Answer

If the camera says "access" when the memory stick is in, and there is a red light lit by the memory stick insertion slot when it is inserted, and the camera cannot take or read photos when the memory stick is inserted, what can i try to read the photos to save them to pc or cd?

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  • ntgarcia0715 Jul 11, 2010

    I appreciate the way I always got a response to my additional questions. Thanks

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  • Sony Master
  • 6,993 Answers

Hello,

the memory card is not being read by the camera. It might be as a result of incompatibility issue or an error. Formatting the memory card should resolve the issue but you will loose the files/items on the card.

Now, you need to get the files off the memory card. To achieve this, you will have to insert the card into a PC that has a memory card slot or you can use a PC memory card reader. Store/save the files on a PC and then format the memory card using the camera, that is, format the memory card with the camera.

I hope you understand this.

Good luck.

Posted on Jul 11, 2010

  • 4 more comments 
  • ntgarcia0715 Jul 11, 2010

    do know where i can by that memory stick reader to view them on my pc? i dont have a pc that you can stick a memory card into

  • Walesarumi
    Walesarumi Jul 11, 2010

    Hello,

    you can get it directly from any computer accessories store/shop within your vicinity or you can buy it online via e-bay.com, bestbuy.com, amazon.com, etc..

    Take care.


  • ntgarcia0715 Jul 11, 2010

    I just went to walgreens and used their memory stick adaptor to try to have their machine read it, no luck, was that the same concept that you were talking about or is it still worth getting a pc memory stick reader

  • Walesarumi
    Walesarumi Jul 11, 2010

    Hello,

    I just hope that the memory card is not damaged beyond repairs Do buy the card reader yet, we need to make sure the memory card is still working. I would suggest that you look around for a friend that has a laptop with memory card slot, or a phone that uses the same memory card. This is to know if the card is still working. That should be the reason the camera is not seeing the memory card.

    If the card is damage, there is not way you can retrieve the files on it.

    Take care.




  • ntgarcia0715 Jul 11, 2010

    Thank you for your help!

  • Walesarumi
    Walesarumi Jul 11, 2010

    Okay!

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The camera may display a FORMAT ERROR if the inserted media is not formatted or if the media was formatted on a computer. This error may also display if the inserted media is not supported by the camera.
Try to remove and re-insert the Memory Stick media several times.
Make sure that the inserted Memory Stick media is compatible with the camera. DSCW310 Camera is compatible with the Memory Stick Pro Duo upto 32 GB.
You may also try formatting the Memory Stick media to resolve the issue. Format the Memory Stick media using the FORMAT option in the camera menu.
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The data on the Memory Stick media or the Memory Stick media itself is damaged. Try using a different Memory Stick media in the camera.
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The Camera may display the FORMAT Error if the inserted media is not formatted or if the media was formatted on a computer. This error may also display if the inserted media is not supported by the Camera. The maximum supported capacity and media used is Memory Stick Pro Duo with 1 or 2 GB.
If you've already captured the images in the Camera and the error message displays, then try to open different images captured in the Camera and check if the message appears for all the images.
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Formatting the MS should resolve the issue.

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Hi,
The camera may display a MEMORY STICK ERROR or C:13:xx message (xx can be any random number) on the LCD screen for the following reasons:
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are available online in the Manuals/Specs/Warranty section of the Sony® eSupport Web site.
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  2. The inserted Memory Stick media is not compatible with the camera. Check your instruction manual for information regarding Memory Stick media compatibility.
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  4. The terminals on the Memory Stick media are dirty. Remove the Memory Stick media from the camera and use a soft dry cloth or pencil eraser to clean the contacts. Make sure there are no residual particles on the Memory Stick media before re-inserting it into the camera.
  5. The data on the Memory Stick media or the Memory Stick media itself is damaged. Try using a different Memory Stick media in the camera.

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