Question about Dyson DC25 All Floors Bagless Upright Vacuum

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Dyson DC25 rotating brush doesnt work

Dyson DC 25 rotating brush doesn't rotate. Vacuum works

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  • Anonymous Mar 20, 2014

    start button will not stay down

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5 Answers

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There is a reset button on the side of the brush bar head. Press it.

Posted on Dec 20, 2010

  • sheralee hood Feb 09, 2012

    Hi, I have pressed the button on my Dyson ball as told to do but this hasn't helped as it still doesn't work! Is there anything else I can try please anybody?!
    Regards Leigh

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Hi there, it's Jack at Dyson.

DC25's brush bar is engineered to shut off for protection if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brush bar, you should be able to reset it:


The brush bar will never rotate when the vacuum is standing upright, so ensure the machine is reclined into the normal vacuuming position before you test it. Once you've reclined it and turned the machine on, try pressing the silver brush control switch (next to the red on/off switch) twice.

I'm confident this will resolve the issue, but if you do need any further help please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide assistance.

Posted on Nov 27, 2014

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Dyson DC 25 has 2 wires that run down the side (Not the duct intake side) there are 3 screws take off the cap you will see 2 wires make sure the are not burnt out these operate the power bush if there are you will need to bridge them with a new wire if the are good I suggest getting a new head
vacuums and vacuum part

Posted on Nov 26, 2014

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HI, it's Jim from Crucial Vacuum!

If your Dyson DC25 vacuum's brush roll is no longer turning there are two crucial things to check for.

First off lets look at the brush roll itself. Right off the bat is there any noticeable debris caught in it? You're mainly looking for long carpet fibers, or even long strands of hair? If so try using a scissor to cut the blockage away. Then, manually rotate the brush roll to uncover further clogs. When examining your brush roll take note of the condition of the bristles. Are they loose? If so this would be a good time to change your brush roll entirely.

The second part to check would be your Dyson DC25's belt. With use the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. So if your belt feels loose as well replace that.This could lead to your brush roll not turning entirely. A general rule would be that you're going to want to replace your belt about every 6 months.

You can purchase your replacement parts for your Dyson direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=DC25&order=relevance&dir=desc&limit=all

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Posted on Nov 25, 2014

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I had same problem, I have replaced brush switch working ok now.another thinks call dyson free of charges engeneer coming and fixing for u :))

Posted on Oct 09, 2013

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Posted on Jan 02, 2017

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1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

  • Dyson DC25, DC29 - Resetting the brush bar (Official Dyson ... www.youtube.com/watch?v=q--faamcC7g
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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    How to replace belt


    Hi there, it's Jack at Dyson.

    Unlike many upright vacuums, DC25 does not have a traditional, user-replaceable belt. Instead, it has a belt engineered to last the lifetime of the vacuum in normal use. It's protected by a sensor which shuts off the brush bar for protection if something jams it.

    If your DC25's brush bar isn't rotating, it's likely that the belt is fine, and the vacuum may simply need a reset. To reset your vacuum, just follow the steps shown in the video below:

    Please note, the brush bar will never rotate when the vacuum is standing upright. Make sure you recline it into the normal vacuuming position before testing it.

    I'm confident this will resolve the issue, but if you'd like any further help or advice from our experts after giving this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Jul 27, 2014 | Dyson DC-25 Lifetime Washable & Reusable...

    1 Answer

    My brush is not rotating


    Hi there, it's Jack at Dyson.

    I'm sorry to hear your DC33's brush bar is not rotating. This is likely to be because the brush control on the cleaner head has accidentally set to 'Hard floors'. In this mode, the brush bar will not rotate. Please recline your machine into the vacuuming position, turn it on, and make sure the brush control is set to 'Carpets'.

    I'm confident this will resolve the issue, as using and replacing the wand will not have any effect on the function of the brush bar. It's also important to note that the brush bar will never rotate when the machine is standing upright.

    If you would like further assistance after you've checked the brush control is correctly positioned, please get in touch with us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Jul 21, 2013 | Dyson DC-33 MultiFloor Upright Vacuum...

    1 Answer

    Bottom agitator brush bar doesn't rotate.


    First, check to make sure the brush bar is on. The switch is right next to the machine's on-off button, and it is easy to accidentally turn it off when you turn the DC 25 on or off.

    Next, check for and clear any obstructions in the brush bar housing.

    Finally, check for belt wear and replace if necessary. There is a very video online showing the procedure.

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    Dyson dc 25 animal brush not rotating


    Hello, this is Ava with Think Crucial.

    There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

    First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

    While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

    You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

    https://www.thinkcrucial.com/search?type=product&q=dyson

    I hope this was helpful.

    Ava B.
    Think Crucial Customer Care
    http://www.thinkcrucial.com/

    Apr 12, 2012 | Dyson DC25 All Floors Bagless Upright...

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    Dyson dc 35 the floor brush wont rotate


    My brush on my Dyson DC35 wont spin.

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    The brush on my dyson dc 33 is not turning


    Hi there,

    I'm sorry to hear you're having difficulties with your DC33. If the brushbar doesn't seem to be rotating, please follow the steps shown in our online support guide to check everything is correct with the machine:

    http://www.dyson.com/support/help.asp?article=1421&product=DC33-MULTIFLOOR

    This should resolve the issue, but if you'd like further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

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    Dyson DC 25 Dyson Ball animal. The bottom brush is not rotating. I detached as and reattached as the manual suggested. Help Thank you very much


    Two things you can do. 1- Remove the brush as if you were going to change the drive belt for it. Clean the brush as best you can and spray some WD40 on the hard rubber/plastic pieces at both ends of the brush. Rotate the pieces to work the WD40 into the space between the pieces and the brush axle. 2- If you have one available, as long as the brush is off, change the belt.
    This should get your unit back in operation. If you find this solution helpful, I would appreciate a Thumbs Up from you. Thank you. Paul

    Oct 08, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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