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We have a xerox c20 copy machine. Yesterday it stopped working and an error message showed up on the screen as follows "Open Heat Error" The copy machine will come on but after the warm up period the error message comes on and the machine will not so anything.

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You need a fuser.
What has happened is there is a heating mesh in the heat roller that has gone bad.
It is a very easy repair.

Here is the best place you can order it from. Ask for Britt ok?The part is in the $200 range. You open the right hand door like you would to remove a jam. There are 4 silver phillips screws, and one plug you disconnect. Takes maybe 5 minutes to replace.
I know of no one who spares just that particular roller since it has a very unique heating element.
NO it is not me, just a very reliable parts source I have dealt with.
https://www.partsdrop.com/store/

Posted on Apr 21, 2008

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Posted on Jan 02, 2017

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1 Answer

Xerox C 20 photocopier 'scanner blocked' error message, what can i do?


Try to check green lock under the scanner on the side where your copies went out from copier. maybe you accidentally lock the scanner while trying to get copies.

Hope it helps

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Xerox C20 displaying "Scanner Locked" message. Won't copy.


  1. Press the power switch to the OFF (O) position. The power switch is located on the lower, left side of the machine.

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  2. Pull the scan lock switch toward the front of the machine to unlock the Scanner.

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    NOTE: The scan lock switch is located on the bottom of the Scanner Module. Make sure the scan lock is completely free. It sometimes hangs at the halfway point.

  3. Press the power switch to the ON (|) position. A 'Warming Up, Please Wait' message will be displayed on the Display Screen. Warm up time is less than 40 seconds from power ON and less than 25 seconds from the Power Saver mode.

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1 Answer

Open heat error on xerox c20


check the thermistor if is not dirty , then change it

Aug 27, 2010 | Xerox CopyCentre C20 Black and White...

1 Answer

Had a paper jam, cleared jam. Had made probably 30 copies prior to this happening and then the copier doesn't work - open heat error


You probably had an overheating condition that opened the thermostat of the fuser.You'll have to replace the fuser assembly because it is not a resetable thermostat.But before you do that, check the wiring (two smal white wires exitin from the fuser) for an open cirquit or a bad connection to the terminals.

May 27, 2010 | Xerox CopyCentre C20 Black and White...

2 Answers

Xerox copycenter c20 displaying "open heat error" and won't function.


Bad fuser. There is a mesh type heater in the heat roll that goes bad.
The fuser is in the right side door, at the top, Has the Caution Hot labels on it,
You remove the 4 silver phillips screws and slide it out.
Google a business called " the parts drop. They will have it and they are excellent to deal with, Call and talk with Brit or Elaine. Good people to do business with,

Feb 02, 2010 | Xerox CopyCentre C20 Black and White...

1 Answer

Copycentre c20 has open heat error message. How do I replace fuser unit?


The fuser unit for this machine can only be installed by a technician as the fuser unit itself is not for sale to consumers.

Nov 19, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

Xerox copycentre c20 paper jam in 2 how do i get it out please


Unplug the machine, open the right door. Get a phillips screwdriver.
Look on the upper portion of the paper path, you will see an assembly with yellow waning stickers that say HOT. There are 4 silver screws on that fuser assembly. Remove those screws, and unplug the white connector. Pull back toward yourself to remove the fuser.
Lay it down and remove 2 silver phillips screws , it will open up and you can remove the paper. Make sure the machine has been off for a half an hour or so, It is hot. Take a good look at the black aluminum coated roller on top. See if it looks smooth and clean, If it has a lot of toner built up on it, you will have to repalce the fuser or it will continue to jam and give you ghost ( light reprinted) images up and down your page.
Also the M20 does not handle large black ares on a page such as a picture or magasing cover being copied. Largs solid areas tend to stick to that heat roller. If you do copy a photo, try and allow about 2 inches on the top of white. Just move your original down on the glass about 2 inches from the edge. 2 inches to tie right of the edge of the glass.

Jan 18, 2009 | Xerox CopyCentre C20 Black and White...

1 Answer

Open heat


short answer is....no
although you haven't given us much information to go on

Feb 21, 2008 | Xerox CopyCentre C20 Black and White...

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