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We have a xerox c20 copy machine. Yesterday it stopped working and an error message showed up on the screen as follows "Open Heat Error" The copy machine will come on but after the warm up period the error message comes on and the machine will not so anything.

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You need a fuser.
What has happened is there is a heating mesh in the heat roller that has gone bad.
It is a very easy repair.

Here is the best place you can order it from. Ask for Britt ok?The part is in the $200 range. You open the right hand door like you would to remove a jam. There are 4 silver phillips screws, and one plug you disconnect. Takes maybe 5 minutes to replace.
I know of no one who spares just that particular roller since it has a very unique heating element.
NO it is not me, just a very reliable parts source I have dealt with.
https://www.partsdrop.com/store/

Posted on Apr 21, 2008

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Posted on Jan 02, 2017

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