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Plugging in phone cable to hpofficejet5610allinone for fax

Plugging in phone cable to hpofficejet5610allinone (for fax) cuts off fax capability and also cuts off dial tone on the regular phone service

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Change phone cable

Posted on Jul 12, 2010

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I have an HP 2510 printer. I cannot use it to fax because once I plug the phone jack into the printer I get a busy signal. If I plug the jack into a phone, it works fine. How do I get the printer to...


Hi irwinbadin,

HP fax products are designed so that other telephone equipment can be connected on the same line as the fax. The unit must be connected first using a two-conductor fax/phone cable like the one that shipped with the HP product. Using a four-conductor telephone cable may cause problems receiving faxes or calls.

There are two different types of phone cables. There are two-conductor phone cables like what originally shipped with the HP fax product and there are four-conductor cables. HP fax products are designed to work with a two-conductor phone cable. Look at the end of the cable and verify that it has only two copper leads or wires. Replace any four-conductor cables with a two-conductor cable. Only two-conductor phone cables should be used to connect the all-in-one to the phone line.

Figure 1: The difference between a two-conductor phone cable and a four-conductor phone cable
reyjoshua07_5.jpg


Step one: Connect the phone line to the fax
The fax will have two or three sockets (or jacks) for phone lines. Some of these may have a removable plastic plug in them. These sockets will be labeled with text, To Wall Jack , or with a graphic of the wall jack. See Figure 1 below.

Plug the two-conductor telephone cable that came with the HP product into the telephone wall jack. Then, plug it into this socket as shown below.

reyjoshua07_6.jpg


In areas with above ground telephone lines and electrical storms (lightning), it is a good idea to purchase a telephone line surge suppressor and connect it between the telephone wall jack and the fax. This will help prevent damage to the fax from a lightning-caused power surge on the phone line.

Step two: Add other phone-line devices
To connect other telephone devices, use the other socket (or sockets) on the fax. These are identified by text or with a graphic of a telephone and/or computer.

Connect a caller ID unit between the fax and the telephone.
Use the information below that matches the devices you need to connect.

Fax and telephone
Connect a single-line telephone to one of the added sockets on the fax. The telephone will share the same phone line as the fax. See the illustration below.

reyjoshua07_7.jpg


Fax, answering machine, and telephone
When a telephone answering machine and telephone are connected, connect the answering machine to the fax and then connect the telephone to the answering machine as shown below.

reyjoshua07_8.jpg


Fax and computer modem
To use a fax and a computer modem on the same phone line, connect the fax to the computer modem. The modem socket on the computer may be labeled Line or Wall jack .

reyjoshua07_9.jpg


Fax, computer modem, and telephone
To use a computer modem and a telephone with the fax, connect the computer modem to the fax. Then, connect the telephone into the second phone line connector on the computer modem or the third fax socket (if it is available). The image below shows how to connect a computer and a telephone to a fax with two sockets.

reyjoshua07_10.jpg


Fax, modem, answering machine, and telephone
The image below shows how to connect a computer modem, answering machine, and telephone to a fax. Connect the computer modem to the fax, then connect the answering machine to the computer, and finally, connect the telephone to the answering machine.
If the fax has three phone line sockets instead of two, some of the devices can be connected to the other phone socket on the fax.

reyjoshua07_11.jpg


Hope it helps.

Thank you for using FixYa.

Jun 27, 2011 | Office Equipment & Supplies

1 Answer

I can not receive a fax


Hi there, Fax machines are still in common use today despite the widespread adoption of computers along with their multiple communication tools, including e-mail and social networks. Fax problems can include trouble receiving faxes, dialing issues, faxes not printing and poor print quality. Performing periodic maintenance can help with fax problems. Check any visual indicators for trouble. Many fax machines have a display panel and use it for reporting error messages. Often the messages are in plain text and can be understood without referring to the instruction book. Refer to your fax machine'smag-glass_10x10.gif instruction manual for any numeric error codes.
  • Step 2.Replace the cables. In particular, replace the telephone line cable that runs from the wall to the fax machine. The plugs can become lame, and the wire itself can break inside, providing no visual indication it's broken.
  • Jul 31, 2010 | Sharp UX-B750 Inkjet Fax

    1 Answer

    Line in use


    Hi there, the fax machine on your all-in-one printer is really handy when it works properly. Getting your fax capability back requires a troubleshootingmag-glass_10x10.gif process that moves through the possible causes of a problem and arrives at a solution. Follow these steps to troubleshoot the fax machine on an all-in-one printer.

  • Plug the power cords in, push the power buttons on and get everything up and running. Sounds simple, but lack of power is the culprit quite often.
  • Step 2.Check for a phone connection in the correct input jack. Some printers with fax capability have more than one phone jack so you can hook up an answering machine or another phone "downstream" from the printer. Consult your instruction manual to determine the right connection for your printer.
  • Step 3.Swap out the all-in-one printer for a working phone to find out if the problem is in the phone line coming from the wall. Once you hook up the phone, you should get a dial tone if the line is working. Remember to reconnect the all-in-one printer after you're done.
  • Jul 31, 2010 | Canon L220 Plain Paper Laser Fax

    1 Answer

    Where to plug in phone port for the HP c5280


    Hello,

    I'm sorry but the C5200 series printers do not have a phone port. It is not a Fax capable printer. It scans, copies, prints and does photo prints.

    The only ports you have are for the USB cable and power cord.

    Here is a manual link for reference.

    HP C5200 Manual

    Thanks for using Fixya.

    Sep 26, 2009 | HP Photosmart C5280 InkJet Printer

    1 Answer

    LexmarLk X4850 fax wireless set-up


    Printing: since Lexmark say you can either connect wirelessly or wired and not both, you must either connect your daughter's machine to the hub by wire or yourself to the printer wirelessly.

    Fax: this will need a phone line.

    May 27, 2009 | Lexmark X4270 All-In-One InkJet Printer

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    Brother Intellifax 770 fax machine failure to receive faxes


    I HAVE A BROTJERS 770 AMD ALL I DONE WAS GET A 2 SPACE TELE JACK AND PLUG IT INTO MY MODEM FROM COMCAST AND PLUG MY PHONE AND FAX INTO IT AND CAN RECEIVE AND SEND

    Mar 24, 2008 | Brother IntelliFAX 770 Plain Paper Thermal...

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    Fax unable to get dial tone after I switched phone service from verizon to comcast digital


    splitters by their nature are flaky..i'd recomend you get a good phone line cable, since they are cheap, and simple..you have another phone line somewhere, to test the fax/cable combination, just to make sure?

    Mar 02, 2008 | HP PSC 950xi All-In-One InkJet Printer

    1 Answer

    Send and receive fax


    Faxes cannot be received but they can be sent Review the information below to determine why faxes are not being received.
    1. Phone company services: Do you have any of the following telephone line services from your telephone company: Voice Mail, Privacy Block, Security Screen, Anonymous Call Rejection, and Privacy Manager. These phone services are meant to prevent unwanted calls, but they will also stop faxes. Contact your telephone company for their recommended solution for receiving faxes on the same line with these services.
    2. If you wish to receive faxes automatically, verify that automatic answering is enabled on models that have an Auto Answer button, or that the Rings to Answer setting is set to a number equal to or larger than one for models that do not have an Auto Answer button. On models with an Answer Mode setting, it should be set to Fax, FaxTel, or AnswerMachine depending on your setup.
    3. If an answering machine is connected to the same line, fax reception problems can occur. These problems may be corrected by changing settings or phone line connections
    4. If you have a PBX phone system, or an ISDN or DSL modem connected to the line, there may be some phone line configuration problems. Fax machines are analog devices and cannot be used on a digital phone service such as those used in many businesses (PBX systems). Install an analog phone line for a fax machine.
    Faxes cannot be sent but can be received Follow the steps below to correct the problem.
    1. Verify that you are dialing the number correctly. You must dial all of the numbers required to make a phone call from the same line. This includes numbers that must be dialed to access an outside line or to access long distance services.
    2. If you have been using a speed dial or are faxing from the computer, print the page to be faxed and manually dial the number from the front panel of the fax. If the fax can be sent when dialed from the front panel, recreate the speed dial setting and insert some pauses.
    3. If you are trying to fax from the computer with a model that supports PC faxing and the fax does not try to dial when you send a fax job, test the communications to the all-in-one by clicking Status in the Director, or by trying to print to the all-in-one.
      • If this is reported as disconnected or printing fails, verify that the communications cable from the computer to the all-in-one is connected correctly and restart the computer.
      • If communications still cannot be established, troubleshoot the communications
    4. Faxes fail intermittently or with only one fax number
      • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
      • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
      • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
      • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
      • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
      • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

    Nov 24, 2007 | HP C7200-69016 Network Adapter

    1 Answer

    Receiving a fax


    Faxes fail intermittently or with only one fax number
    • If static is present on the phone line, fax communication may fail. Have the phone line checked and serviced by the telephone company (or have the other party check their line). Phone line quality is the most common reason for intermittent fax failures. Some older locations and buildings have inadequate phone system wiring.
    • If you are trying to send a color fax and it fails, try sending the same machine a black and white fax. Normally the fax will detect that the other fax is not color capable and will offer you the option to send the fax as black and white but this might not always be the case. Do not send color faxes unless you know the other fax machine is capable of receiving color faxes.
    • Check the phone cable from the wall jack to the fax. It should not be coiled or longer than necessary. Coiling the cable can cause cross talk or echo on the line. Signal strength and quality can be lost with long cables.
    • Make sure the phone cable routing (and any cables not plugged into the same jack but sharing the same line) is not near any electrical appliances (electric motors, fans, kitchen appliances, or televisions). Many of these devices do not have sufficient electrical shielding and can induce electro-magnetic force (EMF) onto the phone line. Computers are usually shielded sufficiently and do not cause this problem.
    • Do not use a call-waiting service on the same line connected to the fax machine. The click sound caused by an incoming call can cause the fax to fail.
    • You can block certain faxes on some models. Verify that the telephone number of the sending fax is not blocked in the faxing software. This is usually located in the Fax History.

    Nov 08, 2007 | HP OfficeJet 6110 All-In-One InkJet...

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