Question about Acer Aspire 5920-6335 Laptop

4 Answers

My Acer Aspire 5315-2639 laptop running Vista has suddenly repeatedly displayed the message Windows Boot Manager Windows has encountered a problem communicating with a device connected to your computer. This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer. If you continue to receive this message, contact the hardware manufacturer. File: \Boot|BCD Status: 0xc00000e9 Info:An unexpected I/O error has occurred. I cannot boot and only this is displayed through countless restarts. No external devices have EVER been connected to this laptop. The battery was recently replaced.

Posted by on

  • 3 more comments 
  • djm5657 Jul 11, 2010

    This laptop did not come with a restore disk only a restore partition that I cannot access due to the nature of the problem.

  • djm5657 Jul 11, 2010

    Any suggestions to install or reinstall an OS are of no use. I am familiar with this procedure in my PCs' but have no media to operate from.

  • djm5657 Jul 11, 2010

    This laptop will not proceed past the screen described so there is no Start menu to access.

  • djm5657 Jul 11, 2010

    This laptop will not proceed past the screen described so there is no Start menu to access.

  • djm5657 Jul 11, 2010

    Of the many responders this was right to the point and the most exact. This guy is good!

×

Ad

4 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,784 Answers

HI. This 0xc00000e9 error code is in reference to your hard drive board. The transistors on this particular HD board have failed. This is a Internal failure within the HD. Everything else should be ok. Unfortunately, all your data will be lost, due to this failure. Without proper transistor functions, this Laptop will not be able to boot properly. This is usually a heat related failure. very common in laptops of this nature.

The necessary actions are to replaced your HD with a more durable brand. I recommended western digital(Black) or Hitachi.

Posted on Jul 11, 2010

  • 5 more comments 
  • djm5657 Jul 11, 2010

    This seems like the likeliest answer because despite having coolers I am too lazy too use them. After having this installed can I find the OS system digits for OS reinstall from a purchased disc because the one on the back is badly worn? I just purchased a new laptop from FRYS over the 4th for $300 so should I just throw in the towel on this one or is it worth fixing?

  • Michael Masters
    Michael Masters Jul 11, 2010

    To clarify:

    This is a HD failure code. Nothing else... You will need to replace your hard drive, asap.


  • Michael Masters
    Michael Masters Jul 11, 2010

    I would repair it. This is quite easy to do, considering the fact that, it just a HD issue. I would defiantly repair and use it for a back up...

    You would need to use a different key, of course, or a new copy of windows.


  • Michael Masters
    Michael Masters Jul 11, 2010


    • Always use those coolers on laptops. The laptop designs are more advance, but they still accumulate tons of heat in the hard drive areas.


  • Michael Masters
    Michael Masters Jul 11, 2010

    Concerning the OS:

    If you can acquire the identical version of the OS that is installed on your new Fry built laptop, You can use the Fry OS key to reinstall the OS on your repaired laptop. This will work. The fry key is OEM. Just be sure to use the identical OS version on your old laptop. Make sure that OS's on both units match up. This way you can use the Fry key to reinstall the OS onto your repaired laptop.


  • djm5657 Jul 11, 2010

    I'm gonna accept your answer as best. The FRYS laptop has Windows 7 premium so no go there, I have a Windows XP home disc can I use the number off one of my Desktops that has xp home? Thank you and have a good weekend.

  • Michael Masters
    Michael Masters Jul 11, 2010

    Yes you can. That will work out just fine.

    Have a wonderful day:)


×

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Acer Master
  • 6,993 Answers

Hello,

to resolve this error, you need to restore your system back to the state when it was working properly. You can restore your system to an earlier point when it was working properly. For example, if your system was working perfectly on the 7th of July, and today is 10th, you can restore your computer to 7th of July when it was perfectly working.

To do the restore, click start menu, go to All programs, Accessories, system tools and scroll to system restore. Read information proceed for the restore.

After this, if it doesn't work, go to start menu, under search, Type in "Device manager" and press enter. You will see a list of your computer devices. Go to DVD/CD, under it, right click on the drive and click uninstall. Then go to USB, and uninstall all the USB devices and restart your computer.

I hope this solves the problem.

Good luck.


Posted on Jul 11, 2010

  • 1 more comment 
  • djm5657 Jul 11, 2010

    How do I access the start menu when the laptop will only display the aforementioned screen regardless of restarts? Thank you.

  • Walesarumi
    Walesarumi Jul 11, 2010

    Hello,

    if your computer is not booting, then you can try to boot it via safe mode.

    Turn on your computer and immediately press F8 continuously, after that, select safe mode and press enter. Once the computer boots in safe mode, you can then proceed for the system restore I recommended earlier.

    If the system refuses to run in safe mode, please let me know.

    Good luck.


  • Walesarumi
    Walesarumi Jul 11, 2010

    Did you try booting in safe mode? Are sure the system is recognizing the Hard disk?

    You can turn on your system, press F1 or F2, in order for your system to enter its bios settings, then go to boot order or boot sequence and make sure your hard disk in the first position, followed by the DVD/CD drive.

    Take care.


×

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 528 Answers

Hi. Please try troubleshooting steps below to resolved this issue.

Method 1: Use the Windows Recovery Environment (WinRE) to run System Restore
======================================================
1. Insert the Windows Vista installation disc into the disc drive, and then start the computer.
2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.
3. Select a language, a time and currency, and a keyboard or input method, and then click Next.
4. Click Repair your computer.
5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next
6. At the System Recovery Options Dialog Box, click on System Restore.
7. Follow the System Restore Wizard instruction as usual and choose the appropriate restore point.
8. Click Finish to restore the system.

Method 2: Startup Repair from the Windows Recovery Environment (WinRE)
======================================================
1. Insert the Windows Vista installation disc into the disc drive, and then start the computer.
2. Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.
3. Select a language, a time and currency, and a keyboard or input method, and then click Next.
4. Click Repair your computer.
5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next.
6. At the System Recovery Options Dialog Box, click on Repair your computer.
7. (Click the operating system that you want to repair), and then click Next.
8. In the System Recovery Options dialog box, click Startup Repair.

Posted on Jul 11, 2010

  • 2 more comments 
  • djm5657 Jul 11, 2010

    As previously stated I have NO recovery or VISTA disk of ANY type.

  • Archie Cruz
    Archie Cruz Jul 11, 2010

    You can resintall windows in you computer if you have the windows installer with you. This is a system registry problem. If you will use registry fixt with this issue, this will no be resolved. i have experience this problem several times in my computer. This can be resolved by reinstalling windows.

  • Archie Cruz
    Archie Cruz Jul 11, 2010

    0xc00000e9 error is categorized as devices plugged in to your computer. if you are gatting the same error eventhough theres is no mass storage deivec plugged in to any of your USB ports. then, this could be a windows problem. fixing the registy to fix this issue will consume your time. might as well format the computer and install a fresh windows in your computer. this will give you less time to solved the issue.

  • djm5657 Jul 11, 2010

    Sounds like the only way and I can't even buy the disk offered from ACER for $20 because the S/N is too worn to read so I guess I have to buy a new disk from a retailer. Do you know if a LINUX disc will work? I do have one of those. Thank you!

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,487 Answers

Base from the description of the problem this is a sign of a corrupted operating system already, the only way to correct this one is to run your recovery disc of do a fresh installation of Vista to your computer using a Vista installation disc.

Posted on Jul 11, 2010

2 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 788 Answers

SOURCE: Windows boot manager-hardware failure

.
Try pressing F-8 and look for last known good working configuration.
If you are trying to reload from CD/DVD drive and it continues to boot into your old windows configuration, Enter your BIOS settings, and change the boot order to CD/DVD and then Hard drive

Posted on Sep 15, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Acer laptop stuck on Windows boot manager


1. Restart the Acer Aspire netbook by pressing the "power" button on the netbook's keyboard or by pressing the "CTRL," "ALT" and "DEL" keys at the same time.
2. During startup, hold down the "F8" function key immediately when you see the "Acer" splash screen and the option for entering "Setup."

3. Keep pressing the "F8" key until the "Advanced Boot Options" menu appears.
If you receive a "keyboard error," restart the Acer Aspire and repeat step 2.

4. Use the arrow keys to navigate to the "Safe Mode" selection on the "Advanced Boot Options" menu.
The arrow keys are located on the right-hand side of the Acer Aspire keyboard.

5. Press the "Enter" key to execute the "Safe Mode" selection.
The Windows operating system will now start in "Safe Mode" and you can perform a system restore or make needed changes to get your Acer Aspire to boot normally again.


May 25, 2013 | Acer Aspire 5742Z-4601 : 2GHz Pentium...

2 Answers

Windows failed to start, Status 0xc000000f acer aspire 4730z


aspire aspire d257 status 0xc000000f Info: the select entry could not be loaded because the application is missing or corrupt

Jun 30, 2012 | Acer Computers & Internet

1 Answer

I always get the message "cannot connect to this webcam, close any program that may be using gthe webcam " with msn messenger on Laptop Acer aspire 5742z


*Uninstall your web cam driver and reinstall it..!

*(to uninstall doto device manager)


[ Windows 2000/2003/XP/Vista
  • You can open Device Manager by double-clicking on the System icon in Control Panel, choosing the Hardware tab, and clicking Device Manager.
  • Fortunately, Device Manager can be more easily "Run" by launching devmgmt.msc - just create a shortcut to the file (as described above), and launch it at any time.
  • Run >>devmgmt.msc ]

Jan 15, 2011 | Acer Aspire 5920-6727 Notebook

1 Answer

Acer aspire 6530 will not run windows vista, will not allow safe mode, just keeps loading files on screen then nothing! LOADED: :WINDOWS:SYSTEM32:DRIVERS:FILEINFO.SYS (loading files message but with a...


When your computer is first booting, try tapping F12 to get to the boot menu. Once there, boot from the Vista installation disk- you may need to fully reinstall windows from that point. Try doing a repair first- if that does not work, do a full reinstall.

Oct 03, 2010 | Acer Aspire 6530-5143 Notebook PC

2 Answers

I have an acer aspire laptop with genuine vista os. i didnt operate for quit sometime and now, when i wanted to use it. it even didnt boot giving me a message. 'boot manager missing'. what is the problem...


If your Windows Vista computer has encountered the dreaded "BOOTMGR is missing" error, you aren't alone. If the problem isn't hardware related you can fix it with relative ease as long as you have a Windows Vista DVD handy.Boot off the Windows Vista DVD and then click Next at the first prompt:You should see a link in the lower left-hand side for "Repair your computer"The installation process will attempt to find your Vista installation directory. If there's more than one in the list, select the correct one and then use the Next button again.Click the first link for "Startup Repair".The installation process will repair the system, and then prompt for you to reboot.Alternatively you could have chosen the Command Prompt option instead, and use the following command to fix the boot options only:
bootrec /fixboot.

At this point you should be able to reboot your computer, remove the DVD and everything should be working.

Sep 19, 2010 | Acer Aspire 4730-4947 Notebook

1 Answer

My Acer Aspire aoa150 is showing "bootmgr is missing" Can you help me with this problem please?


If your Windows Vista computer has encountered the dreaded “BOOTMGR is missing” error, you aren’t alone. If the problem isn’t hardware related you can fix it with relative ease as long as you have a Windows Vista DVD handy. Here is the step by step directions for you. Click on link and good luck. http://www.howtogeek.com/howto/windows-vista/fixing-bootmgr-is-missing-error-while-trying-to-boot-windows-vista/

Jan 29, 2010 | Acer Aspire One AOA150-1864 Notebook

1 Answer

My lapptop Acer Aspire 5315 (Vista O/S) crashed. I


you can try hiren's BootCD, it's can fix MBR or re-format using this cd.

Dec 18, 2009 | Acer Aspire 5315 Notebook

1 Answer

Forgot password on acer aspire 3680 windows vista basic


I've never had an acer ... but if you forgot the windows password, you're frozen. you need to run the computer in safe mode, some computers then don't requier a password. and in safe mode you can also access it via administator account, often without password, if with, someone has it, probably the person that installed the os for you. the administrator account let's you play with the passwords a lot more that your own account does.
to run in safe mode, you need restart and watch for any messages on black screen like "press F1 for bios", gist watch for something about selecting the startup mode and press the button listed. if you have quiet boot - a picture instead of most of the black screens and writings, pres escape during it to remove it. you should have the key instructions somewhere.
everything goes pretty quickly, so you might need to repeat things a bit to gett everything done fast enough.
when in safe mode, reset the vista password like usually - by the accounts manager or whatever vista has (I'm sticking to XP).

Feb 23, 2009 | Acer Aspire 3680 Laptop

2 Answers

Acer Aspire 5050 Won't Boot.


Your problem could be windows vista isnot installed properly
i assume in the beginning, your laptop come with windows xp.
if you want to go back to windows xp, you can still use alt+f10, as long as you don't delete the recover partition.
Just boot and press Alt+F10, it'll give you recover screen.

Mar 20, 2008 | Acer Aspire 5050-3242 Notebook

2 Answers

Screen freeze


Try go to safe mode. press f5 during boot (for xp) and f8 for vista.

Feb 17, 2008 | Acer Aspire 3690-2196 Notebook

Not finding what you are looking for?
Acer Aspire 5920-6335 Laptop Logo

Related Topics:

204 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18394 Answers

Mohammed Ebrahim M
Mohammed Ebrahim M

Level 3 Expert

633 Answers

Steve Sweetleaf
Steve Sweetleaf

Level 3 Expert

1144 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...