Question about HP DeskJet 9800 InkJet Printer

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HP Deskjet 9800 will not print both sides

My printer worked fine until I got a Dell computer with Vista on it. Now, no matter what setting I use, it prints all pages - one sided.

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  • rcleve Jun 26, 2008

    My HP Deskjet 9800 (on Vista) prints both sides as instructed, but but the reverse side is upside down in relation to the obverse side. I have tried every conceivable setting and nothing works. Is there perhaps a new driver for this printer to make it compaitable with Viata?

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Windows 7

Follow these steps to make sure that your printer driver recognizes the duplexer.
Step one: Add the Duplex Unit to your printer settings

  1. On the Windows taskbar, Click the Windows icon ( ), and then click Devices and printers .
  2. Right-click the printer icon ( ) for your product, click Printer Properties , and then click the product.
    The Printer Properties window opens.
  3. Click the Device Settings tab.
  4. If necessary, click the plus sign (+ ) next to Installable Options to expand the list.
  5. Click Duplex Unit , and then click Installed .
  6. Click Apply , and then click OK .
Step two: Set the Two-sided printing preference
  1. On the Windows taskbar, click the Windows icon ( ), and then click Devices and printers .
  2. Right-click the printer icon ( ) for your product, click Printing Preferences , and then click the product.
    The Printing Preferences window opens.
  3. Click the Printing Shortcuts tab.
  4. In the options area, select Automatic from the Print On Both Sides drop-down list.
  5. NOTE: If you only want to print on one side, then you must leave this set to Off.
  6. Click OK to save your settings.

Posted on Jun 30, 2013

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Yes, there should be a compatible driver for windows vista on their deiver page.
If there isn't you must buy a new printer.

Posted on Jul 23, 2008

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There is no specific Vista driver for your printer.

You have been installing the Toolbox component.

Check out this link and you'll find instructions on how to connect your printer:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00849911

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Many people had a similar problem with the Color Inkjet cp1700 B-size printer.

Vista Patch for cp1700 Printer - Fixes Duplex and Large Format Printing
http://h30434.www3.hp.com/psg/board/message?board.id=Software&thread.id=2916&


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Another solution that worked for some people was installing the hp deskjet 9800 printer driver.

It appears what you need is a patched .gpd file for the BI 2800.
Try emailing Bob Headrick, who has done these patches. (Thanks Bob)!
Be sure to put Vista and Large Format Printing 11x17 in the subject line.


bobh@mvps.org (or see his profile for email address)
Bob Headrick, Microsoft MVP Printing/Imaging

You'd think between HP and MS, they'd have this working right out of the box.
Did they think people would buy a B-size printer so they could hook it up to Vista and then not want to print mainly B-size documents?
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Amazing!

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Hp Deskjet 9650 printer owner, sorry to inform that there is no Microsoft Windows Vista operating system printer driver solution available for your printer. But there is an alternative way to workaround it so that you can do basic printing with your printer.

As a workaround, an alternate printer driver solution included in Microsoft Windows Vista operating system can be used to perform basic printing to the printer. However you might find that some of the product features are no longer available when using this alternate printer driver, but that is your best option right now.

The alternative HP printer driver that will work with your printer is HP Deskjet 9800.

The Next thing you do is: Install the driver for HP deskjet 9800

1. Verify that the Universal Serial Bus (USB) cable is NOT connected to the printer.
2. Click Start , click Settings , and then click Printers .
3. Click Add a printer .
4. Click Add a local printer .
5. Select the Use an existing port check box.
6. In the Use an existing port drop-down list, select LPT1: (Printer Port) and then click Next .
7. Under Manufacturer on the Install the printer driver dialog box, select HP .
8. Under Printers , select the appropriate alternate driver for the printer (deskjet 9800) and then click Next .
9. In the Printer name text box, type the printer name and then click Next . The printer driver starts to install.

NOTE: The name of the alternate driver displays as the default name. Change this name to the name of the printer, if desired.

10. After the screen stating that the printer was successfully added displays, connect the USB cable / Parallel cable to the printer and to the computer.
11. On the Found New Hardware screen, click Cancel .
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NOTE: If multiple pop-up windows display, click Cancel on each window.

Next is: Configure the printer

1. In the printer folder, right-click on the name of the printer and then click Properties .
2. Click the Ports tab.
3. Change the port from LPT1 to the newly created USB port, click Apply .

Last step: Print a test page

1. Click the General tab.
2. Click Print Test Page .

Good luck Cheers!!!

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If the duplexer prints the back side upside down in Vista once it is enabled you can get a patch as described here.

Regards,
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