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While taking a picture on full auto setting and again on photo setting, I rec'd this message: Err 5 The built-in flash's auto pop-up was obstructed. Turn the power switch to off and on again. Is there a way to fix this quickly? I am in China.

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  • mja07a Jul 11, 2010

    tHE SOLUTION DID NOT WORK. i sent another email requesting additional help.

  • mja07a Jul 11, 2010

    I'll try this. Thanks.



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  • Master
  • 2,185 Answers

Turn off the camera and remove the battery. Wait for like 1 minute and then put them back again and turn on the camera.

If the above does not work, try pressing and holding the menu button for like 5 seconds for a reset.

Please let me know how this goes. Thank you for using FixYa.

Posted on Jul 11, 2010

  • mja07a Jul 11, 2010

    This did not work. I tried both options you provided.
    Any other ideas?


  • virtualhost
    virtualhost Jul 11, 2010

    Can you clean the perimeter of the popup flash particularly the sides with a lens cleaner or a cotton damped in an alcohol? Gently wipe to clean it. Chances are, there could be a grit of sand or a dust built up on the flash surface.

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When I try to take a flash photo I hear a repeated click followed by an 05 error code saying 'the built-in flash's auto pop-up was obstructed.' As as I can see, nothing is obstructing it. I opened the...


This is a mechanical problem probably due to some sand or such material preventing the smooth opening. Try cleaning the open flash hinges with a cloth or brush. Apply a compressed-air can spray and/or a vacuum cleaner nozzle to the area. This happened to me with the Canon Rebel model. Google for the problem specific to your camera model for other solution.

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Err 99 usually means your lens contacts are dirty either on the lens itself or on the camera.

To isolate the cause of the issue, do the following: -
1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
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5. Depress the shutter button as you would to take a picture.

Does the “ERR 99" message appear? If so, the camera may be faulty and requires a service. If it does not, then: -
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Does the “ERR 99" message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: -
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3. Reattach your lens.
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If the “ERR 99" message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the “ERR 99" with a different Canon lens attached, then the camera is faulty and should be serviced.

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