Question about Bose Cinemate Digital Home Theater System Speaker

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Bose Remote not working

My Bose Remote works everything BUT NOT the Interface did everything unplug, change batteries, etc. nothing
Called Bose that could not help with Troublesooting. Bose stated that I needed to send it in for repairs @ $75.00 + tax & S&H to come well over $100.00 then some. unless someone can tell how to fix the problem.
Seems like it is happing alot with this Product. Bose trying to make more money. was planning on buying the 5 spker system. now not so sure

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  • tonyz Apr 22, 2008

    I have the same problem; my Bose Cinemate remote does not work with the interface, but it works with the TV and DVD. Tried everything, changed batteries but it does not work. Need Help!! Now I cannot use the Cinemate because it won┬┤t turn on without the remote.

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5 Suggested Answers

SOURCE: Bose Cinemate Home Theater

Hello everyone! The Bose interface module is working again. All I did was unplug the power, wait about a minute and then plugged it back in. Whatever it did, it must have reset itself, so now everything is fine.

Posted on Dec 27, 2007

SOURCE: Bose Cinemate Home Theater

same prob, the tech was no help wants me to send in 75 bucks and pay for the shipping

Posted on Apr 28, 2008

  • 1 Answer

SOURCE: Bose companion 5 problems

Have had Bose companion 5s for about three years. The external volume deveice in not active. If I unplug it, the sound goes dead. The indicator light is stuck on green and is very dim.. The touch feature does not respond nor does the volume. Sound is set very low an barely audible. Can I get replacement external volume control or is the problem inside the base unit itself? Any help out there with a similar problem.

Thanks JT

Posted on May 17, 2008

  • 1 Answer

SOURCE: Unit will not power on

Unplugging it (for only a couple of min.) worked for me.  Press AUX, then ON.  Green light came on after I did these steps.

Posted on Jul 04, 2008

  • 1 Answer

SOURCE: Bose 321 Remote not working

Pull off the front panel, be carefull there is a ribbon attached. Detach the ribbon. There are 2 ribbons attached to the front panel, one that leads to the IR (remote sensor) and other for the controls on the top of the unit.

Most likely the ribbon that goes to the IR sensor detached itself, this is common if the unit is dropped etc. Insert the ribbons (2) re-attach the front panel and the remote should work fine. You'll notice some tape on the IR ribbon, I suggest using some stronger tape, BOSE tape thats not very good.

This happened to me on my 3-2-1 GS II system and fixed it.

Posted on Jul 04, 2008

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3 Answers

Bose Cinemate Home Theater


Hello everyone! The Bose interface module is working again. All I did was unplug the power, wait about a minute and then plugged it back in. Whatever it did, it must have reset itself, so now everything is fine.

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