Question about KitchenAid Superba Architect KSCS25INSS Side by Side Refrigerator

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Door doesn't self close on Kitchenaid Superba frig

The door on the refrigeraror side doesn't pull itself colsed. My best guess is that there is a magnetic closing mechanism that quit working.

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The lower hinge on each door may have a door closing cam. It raises the door up ¼ inch when opening and this assist in closing the door. If it’s wore out and doesn’t work the door may not seal and the gasket can be damaged. Watch the operation of the door to see if it rises up when opened.

Leave the door shut and let the magnetic gasket hold the door in place. Put something between the bottom of the door and the floor to hold it in case it slips.
Remove the bracket holding the pin and hinge assembly taking note of order of removal of parts. Slide new cams on. You probably need two.

Posted on Jul 11, 2010

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Posted on Jan 02, 2017

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The refrigerator door side does not shut tightly. The gasket seems to be ok and we leveled the unit. Still not shutting tightly like the freezer side which seems to have a magnetic pull to assist close....


Check bottom hinge cam riser located on bottom hinge the pin that goes inside the door it's plastic it's a 2 piece part 1 part goes over hinge pin and the other goes inside door hole. They get worn and break. If you replace this make sure you get both parts until you do try adj. top door hing to get the door tighter.

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Door is not automatically closing. ti gets within a few inches of where it needs to be.Then it just stays open. How do I adjust level?


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Jan 09, 2010 | KitchenAid Superba Architect KSCS25INSS...

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If a portion of the seal is slightly away from the door , use a hairdryer to soften the rubber , and it will pull itself to the door . Let it cool before opening , so the gasket will form itself . Go slowly , a hair dryer doesn't get hot enough to burn the rubber .

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2 Answers

Water dispenser doesn't work


I have the same problem with a 2002 model. Icemaker working but no ice or water comes out the door dispenser. Also the light in the door is not working (i.e. no electricity getting to the door.)

Just had a service call. They told me that the whole door needs to be replaced because the wires that power the door are broken from normal opening and closing of the door. $1500 repair!!!!!!!

(KitchenAid did a POOR design with this frig. Open your freezer door and look toward the floor. On the left side, you will see a rope-like thing coming from the freezer to the door. Everytime this door gets open and closed, it crimps the wires... and thus, eventually they break.) The newer models have concealed wiring.

Two of my neighbors had the same problem with this frig a few years ago and KitchenAid replaced the door at no charge. I just spoke with KitchenAid. At first they told me that I was out of warranty. When I told them this is an obvious design flaw, they told me they would give me the new door since I have 3 other registered KitchenAid products. I have to pay for the repair service, which will be about $200 plus the $75 service call I had today. Better than buying a new frig.. but still frustrating because of the design flaw.

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Kitchen Aid Superba Refrigerator KSFS25FKBL01


I have the same problem, if you take off the cover at the bottom of the unit on the left side you will find 6 wires inside a plastic braid, my guess is that you will find some or all of the wires broken, this is due to poor design. they break by simply opening and closing the door. I have contacted kitchenaid and their response is more or less "tough luck". You may have to replace the entire freezer door, good luck

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take it out, wash it, and replace so that it fits
where it was intended and level. use a flashlight
Is your frig level?
there should be no splashing when a door is opened.

"The pan is only attached on one side"
this cannot be the pan must be level and secure.

Nov 02, 2007 | KitchenAid Superba Architect KSCS25INSS...

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