Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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Whirlpool side by side not cooling or freezing. Have already cleaned the condensor coils with no change. I did notice that the fan in the bottom back is not spinning.

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That is most likely the problem. If this fan doesnt cool the condenser and compressor it will shut the compressor down. replace the fan and your problem will most likely be fixed.

Posted on Jul 11, 2010

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Why isnt my frigidaire side by side refrigerator cooling and compressor is working?


you need to put a set of gages on the unit and check the Freon amount

Jun 12, 2014 | Frigidaire Refrigerators

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Jenn-Air JCD2389GES problems


The condensor fan cools the condensor coils. If it is running this will cause a no cool situation. Also, if the condensor coils are plugged with dirt that insulates the coils and causes a no cool situation. These things will make it so the freezer isn't cold enough to freeze water so the icemaker will not produce ice. As far as the door edges getting hot. A condensor line runs thru the cabinet between the doors and this is called the mullion. If it is too hot this is a good indication of a bad condensor motor or dirty coils. Clean the coils and check the status of the fan motor and let me know what you find and we will see if we need to go further.

Nov 11, 2007 | Jenn-Air JCD2389G Side by Side...

1 Answer

Whirlpool side by side , the refrig temp is at 49, the freezer will keep food frozen, but will not freeze , not even ice cream


Not sure exactly what the situation is I'm going to give you a detailed overview on how the system works that way you'll be able to isolate the problem. Your machine is a single compressor unit, meaning that even though there are two seperate sides, the freezer and the refridgerator, they do not operate independantly. The sealed system, which is what cools the machine, has two parts, a high side and a low side. The high side is located under the machine and consist of a condensor, for which freon is pressurized back into a liquid and passed throug the compresoor to be released as a gas into the evaperator, the low side. This is where the freon is at a cold state. Ok, now that you have the bare basics of a sealed system, we move forward. The Evaporator is located in the freezer side, behind the freezer wall. As freon goes through the evaporator, a fan, called the evaporator fan, is located above it and circulates air throughout the freezer compartment. Also, an airway connects the freezer to the refridgerator, usually top right of freezer, or top left refridgerator on side by sides and through the freezer floor on top mount models. This means the freezer cools the refridgerator side. ****First check point**** Is the fan running in the freezer? This would cause the freezer not to cool as well but also a rise in the refrigeration side would be noticed. As freon goes throught the evaporator, which is made of aluminum, the temperature levels are well below the freezing point, so frost and ice will form on the coils. Over time, this kind of build up would form a blockage, not letting air be drawn from the bottom of the coils by the fan to circulate the cold air. To prevent this from happening the a defrost heater is installed to thaw the ice away and comes on every 6-8 hours. This is initiated by the defrost timer, or in some machines an adaptive defrost control. The heater will be located at the bottom of the evaporator because hot air rises, getting maximum effect. A third part to the defrost system, the first two being the timer and heater, is a bi-metal,or terminating thermost. Its called this because when the thermostat is cold, the metal inside it constricts making a pathway for electricity to flow through to the defrost heaters so it can get hot, and as the heat rises and the ice melts away, the terminating thermostat will warm up, and the metal will expand causing the path of electricity to be broken, turing the heaters off. This is to prevent any high temperature situation from happening, like melting plastic or even a fire. If any of these parts fail, the machine will nit defrost. ***Checkpoint two***** Do you see any ice build up on the freezer wall. This ice will be completely across the back wall. Most signs of defrost problems are noticed first by a rise in temperature on the refrigerator side first. The above can be assessed with a quick look and listen. If no frost is present and the fan is running you can rule out the above. ****Please not that ice build up on just a small section, for example, upper left or right corner only is not a defrost situation but a sealed system issue, caused from low freon or a restriction in the lines and a EPA certified technician should be called.****** The last thing you should check you'll need to pull the machine away from the wall and remove the lower panel to gain access to the compressor area. What you are checking here is to see if the condensor fan motor is running and that the coils are somewhat clean enough for air to flow across them. The fan draws air from across the compressor and through the coils helping to keep the compressor temperature down and also to evaporate the water that is drain when the machine goes into defrost. Rule of thumb is if the compressor is on the fan should be. If the fan isn't runnning the heat from the compressor will be transferred to the machine and notice first on the freezer more so than the refrigerator. ****checkpoint three**** IS the condensor fan running? Are the coils clean, and can you feel the air from the fan with your hand placed on the opposite side of the coils?
The refrigerator side is usually where your defrost timer, discussed earlier is located. Also on this side is where your temperature control, or controls , are located, These controls are what are called thermostats, and have a direct line to the compressor. This means when the temperature has reached the desired setting the thermostat will kill power to the compressor in the same manner the terminating thermostat does with the defrost heater. Some models have a temperature control thermostat for the freezer and the refrigeratot, but some only for the refrigerator. The most noticeable sign of a thermostat being bad is the food in the refrigerator side will freeze, usually on any setting or the machine won't come on at all, including the fans. Problems are usually noticed on the refrigeratot side first. The last thing to discuss is The freezer and the refrigerator both are rising in temperature, but the fans are running, etc. Normally in cases like this a humming sound followed by click is heard or sometimes just the click. The humming sound is the compressor trying to start but failing and the click is the relay breaking contact. On newer machines, especially ones that fall under the whirlpool umbrella, the compressor relay, also called the start device has failed and needs to be replaced, but also the compressor itself could be bad. Well, thats the basics. I know it's long winded but I wanted to put something that you could print out and use as reference. Good luck.

May 24, 2012 | Whirlpool Refrigerators

2 Answers

My refrigerator and frezzer are not cooling. i cleaned the coils. the condensor pot is vary hot is this normale? i unpluged it for about a half hour while i cleaned all the dust out. and pluged it back in...


If the condensor coils and compressor motor seem too hot, make sure that the compressor fan is turning. This is what removes heat from the coils by pulling room air across the coils.

The fan is usually at the back of the refrigerator down low. If it's not turning, you will need to replace the fan motor.

Oct 10, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

My fridge is not colling and compressor geting heat.


If this is a SxS , the overload/relay which plugs onto the compressor is probably bad if the compressor clicks off or does not run at all ,OR , the fan which cools the compressor (condensor fan ) is not working (bad motor ) , also make sure the coils are clean at the bottom in the front (condensor coils ) .

Jul 25, 2009 | Whirlpool Refrigerators

1 Answer

Can't find refrigerator coils/ cooling issues


There're two coils ,the condenser coil wich you already clean (also make sure the condensing fan motor works properly and the fan blades are also clean).The other is the evaporator coil wich is located inside the freezer behind the back wall cover.

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1 Answer

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your condensor had been chocked therefore the gas is not circulating. contact your service authority..... as because it cannot be done by your self.

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2 Answers

Magic Chef RB19KA-4A not cooling. Compressor is running as I can observe frost on the copper tubing. Condensor coils were cleaned off of dust but overnight the freezer temp only got down to 45 deg F. Any...


It was determined to be a malfunctioning defrost timer. The freezer box bottom was removed (not an easy thing to do) and the coils found to be a solid block of ice. The timer would not start the defrost heater, hence the freeze up. The timer was replaced and the chill box is back in action.

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2 Answers

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