Question about PayPal Accounts

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I made a order last night and they have the order wrong and i was on chat with them to try to get it right and im on chat again with them and they still dont have the oder right please can i just get pay pal to refund my money to my visa debit the receipt no is 1650-5504-6342-4163 i asked the company to cancel the order and refund my my but they said they could'nt until monday well i have to talk to the manger i cant afford to wait that log please help me

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Hi Samuri,

I work for an online store and we have paypal as a payment method. Cancellation is possible however we can't do anything on weekends since most of the people that handles refund process work on weekdays. Even if it was processed on a weekday, normally it takes two to three business days for an amount to reflect back on your account depending on your bank's processing. I also know for a fact that it could take longer if it was a debit card.

Talking to a manager is not a shabby idea but I hope you understand that a manager could only do so much on a weekend. Maybe what you can do is to ask for a little compensation for the inconvenience, maybe a store credit that you can use for a future purchase. I suggest to talk in a polite way because we are more willing to help to those who ask nicely.

All the best!

Posted on Jul 11, 2010


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