Question about Office Equipment & Supplies

1 Answer

I have a brother 360 and I have put a new toner and drum in it. The machine still says that there is a 0 drum life expectancy and to keep cleaning the corona wire. This is a dilemma at work because we are missing on orders. Please help!!!!!

Posted by Anonymous on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 748 Answers

I don't now of a Brother 360 model, but here goes.
The printers have strange reset procedures, depending on model; very few Brothers automatically recognize a new drum.

But every new drum unit is accompanied by instructions on how to reset the counter. If you still have the packaging, it may be worth looking into, as some models use a specially cut out film for resetting the drum counter...

However, many models will respond well to the following procedure:
1) Power down the printer
2) Open the door (through which you replaced the drum)
3) Press the big key near the display and hold
4) Power on the printer, holding the key until all the lights activity stops + a couple more seconds for safety
5) In certain models you'll get a message "New drum?" on the display, to which you reply Yes and you're good. Close the door.
Good luck!

Posted on Jul 10, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Drum Life Ends soon - Brother


The problem with this is the design. Each toner cartridge has a microchip on it, that counts the pages you print. The company has determined that you get x amounts of prints. Then you have to replace it, empty or not. This printers do not work the same way as an expensive professional business copier. In an pro style there is a spent toner cartridge that collects all of the wasted toner that is on the drum. On a small business/home style this spent toner goes back into the cartridge. There is no level indicator, even on the inkjet printer. They too, have a chip that says you have x amount of prints/cleaning cycles they can go through. Look up inkjet refill kits or inkjet cartridge programmer.

Mar 31, 2014 | Brother Mfc-7340 All-in-one Laser Printer...

1 Answer

DCP 7060D replace cartridge


Sir/Madam

I suggest You Go To http://welcome.solutions.brother.com/BSC/public/eu/eu_ot/en/faq/faq/000000/000000/000065/faq000065_056.html?reg=eu&c=eu_ot&lang=en&prod=dcp7060d_all

Above URL Link To Fix Your Brother Printer Issue Or Brother Printer Problem To Perform Below Brother Printer Step:

Title:
REPLACE TONER (video instructions available)
Description:
The message REPLACE TONER indicates the toner cartridge needs to be replaced with a new one. Please follow the steps below to replace the toner cartridge.
NOTE: Videos and illustrations shown below are from a representative product and may differ from your Brother machine.
HINT:
The Brother machine has separate consumables: the toner cartridge and the drum unit. Verify you replace only the toner cartridge, and not the drum unit. Click here to see the difference between the toner cartridge and the drum unit. Also you can confirm the order number (Order No.) of the toner cartridge on the Consumables & Options page. Click here to go to the Consumables & Options page.
Make sure that the machine is turned on. Open the front cover and leave the machine turned on for 10 minutes to cool down.
* This movie is being streamed from YouTube. (Opening new window.)
Caution
You must ensure the machine is turned on when you replace the toner cartridge so that the machine recognizes the toner has changed.
After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.
Hold your Brother machine with one hand, and take out the drum unit and toner cartridge assembly by pulling on the handle in the middle of the drum unit and toner cartridge assembly. We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.
* This movie is being streamed from YouTube. (Opening new window.)
DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.
DO NOT use any type of spray.
Push down the green lock lever and take the toner cartridge out of the drum unit.
This movie is being streamed from YouTube. (Opening new window.)
Caution
DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.
Be careful not to inhale toner.
Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.
Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.
Go to Above Mention Official Brother Printer Url Link for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.
Unpack the new toner cartridge. Hold the cartridge level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge. Pull off the protective cover.
* This movie is being streamed from YouTube. (Opening new window.)
Caution
Wait to unpack the new toner cartridge until immediately before you put it in the machine. If a toner cartridge is left unpacked for a long time, the toner life will be shortened.
Put the toner cartridge in the drum unit immediately after you have removed the protective cover.
To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the illustrations.
DO NOT touch the toner surface.
Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges. Use or attempted use of potentially incompatible toner and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third-party toner and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies.
Put the new toner cartridge firmly into the drum unit until you hear it lock into place. Make sure that you put in the toner cartridge properly or it may separate from the drum unit. If you put it in properly, the green lock lever will lift automatically.
* This movie is being streamed from YouTube. (Opening new window.)
Clean the primary corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times. Be sure to return the green tab to the home position. If you do not, printed pages may have a vertical stripe.
This movie is being streamed from YouTube. (Opening new window.)
Put the drum unit and toner cartridge assembly back into the machine. Close the front cover.
* This movie is being streamed from YouTube. (Opening new window.)
Note
After replacing the toner cartridge, DO NOT turn off the machine's power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready mode.
If the error message still continues to appear, refer to

Or

If You Still Having Brother Printer Technical Problem then Follow Us For On :
Brother Printer Support

Jan 23, 2014 | Brother Office Equipment & Supplies

1 Answer

Error message "put the black toner cartridge back in"


I got this same error message on a newly acquired Brother DCP-7040 that I purchased used off of ebay.

As I was troubleshooting this unit (that I bought untested off of ebay - hey gambling has paid off handsomely for me many times before!), this error message kept popping up.

I checked the COUNTERS (page & Drum life) and found out that the DRUM had 0% life left. BUT, the reason it showed ZERO was because this unit did not have any drum! The toner cartridge (TN-360) needs to sit WITHIN the drum (DR-360) on this DCP-7040 unit, as well as in models DCP-7030, MFC-7340, MFC-7345C, and MFC-7440N.

So perhaps some of these "put the black toner cartridge back in" problems could be related to the DRUM (or lack thereof). A possible tipoff (since the toner cartridge actually does slide into the unit much like other units that do not use Brother's DRUM carrier) seems to be the relative ease with which the toner cartridge slides into the DCP-7040 and really doesn't seem to "lock" into position real firmly.

DCP-7040 USER GUIDES: http://welcome.solutions.brother.com/bsc/public/us/us/en/doc/manual_index.html?reg=us&type2=-1&prod=dcp7040_us_as&c=us&lang=en&flang=all

Apr 23, 2012 | Brother MFC-7340 All-In-One Laser Printer

2 Answers

BROTHER-MFC7430 Toner life end


actually, you dont' really need to replace your drum, your drum actually is good for 5-6 years.
you just need to clean up the drum with duster and put that back into the machine.
when reset the drum, you just need to open the front cover and press Clear buttom then 1.
after that the whole thing will be reset and ready to go for it.

Dec 27, 2010 | Brother MFC-7340 All-In-One Laser Printer

2 Answers

I am changing the ink cartridge i put the new one in and it keeps saying End of life and it has a new cartridge what do i do


Here is the solution that will reset the count and allow your fully functional toner cartridge (the one the printer tells you is empty) to continue to work.

Open the front cover.
Press options button.
Press the start button.
Press + or up arrow button 10 times.
Press set button.

You have to do this with a long pause or the system will reset and you will have to start over.

Good luck.

May 24, 2010 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

How to clean brother HL-2170W drum (DR-360)


reve the toner and drum from the machine, seperate the and put the toner aside. slide the tab back and forth about 20 times then blow in the slot. if you need to you can wipe the roller with a clean dry cloth.

Mar 17, 2010 | Brother HL-2170W Laser Printer

2 Answers

BROTHER MFC 7820N MACHINE PUT IN NEW DRUM, CHANGE DRUM MESSAGE COMES ON. PUT IN NEW TONER, TONER END OF LIFE MESSAGE COMES ON.


To manually reset the counters, do the following:
  • Open front cover, press "option".
  • Answer Yes (by pressing 1) to the question in the display.
  • Your drum counter is now reseted. Press "option" again.
  • This time, press *, 0, 0.
  • Your toner counter is now reseted too.
(If nothing happens when pressing option, try using the back/clear button instead.)

Jun 15, 2009 | Brother DCP-7020 All-In-One Laser Printer

3 Answers

Change of toner


I have a brother mfc 7840w

I first used the electrical tape trick and that worked for a while. Then got the toner low message again. I then tried the *00 trick, which works as follows:

1. lift lid and open front cover
2. press clear/back. "Replace Drum?" will appear on the screen.
3. Press "*00" it will then read accepted and the toner low error (End of Toner Life) should go away.
4. close it all up and your done.

Jun 08, 2008 | Brother MFC 7420 All-In-One Laser Printer

2 Answers

Okidata c3200 - "needs new drums" message


Check your page count, drum life on a C3200 is roughly 15000 pages. This information can be found on the information menu map.

Information Menu ecblank.gif ecblank.gif dot.gif ecblank.gif Menu Item Default Setting PRINT MENU MAP EXECUTE Prints the MenuMap (menu listing) with current settings shown. Information about your printer is also
shown at the top of each MenuMap page.


Life Expectancy ecblank.gif ecblank.gif dot.gif ecblank.gifToner Cartridge
Life expectancy approximately 1,500 pages, assuming about 5% coverage, which means that 5% of the addressable dots in an image are printed with this color of toner. See Toner Cartridge..

Image Drum
Life expectancy approximately 15,000 pages, assuming an average of 3 pages per print job. If the average print job is longer than this, the image drums could last longer, but if the average print job is shorter, then image drums will be used more quickly. See Image Drum.

Transfer Belt
Life expectancy about 50,000 letter-size pages. See Transfer Belt.

Fuser
Life expectancy about 45,000 letter-size pages. See Fuser.

Feb 11, 2008 | OKI C3200n Led Printer

1 Answer

Drum light blinks, drum and toner have been replaced


you need to update your machine after every time that you repleacing toner or drum

contact tech support of brother company or i can help you but it will cost you


elvis

Jan 02, 2008 | Brother HL-5240 Laser Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

100 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

75197 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...