YOu can try using this troubleshooter guide
http://www.quickbooksadvisor.info/sub/20_qbproblems.htm
try this site as well
http://support.microsoft.com/kb/234129/e...
What operating system are you using and which quickbook version are you using? are you getting an error message when opening quickbook?
After QuickBooks has been uninstalled, rename the QuickBooks installation folder:
Right-click the Microsoft Windows Start button and click Explore.
Navigate to the QuickBooks installation folder.
Note: The default installation folder is C:\Program Files\Intuit\.
Right-click the QuickBooks 2006 (or QuickBooks Enterprise Solutions 6.0) folder, and then click Rename.
Rename the folder to QuickBooks Old, and then click Enter.
Insert the QuickBooks installation CD and install QuickBooks normally.
After successfully reinstalling the program, restart your computer.
Open QuickBooks.
From the QuickBooks Help menu, click Update QuickBooks.
In the Update QuickBooks window, click Update Now.
Once the update is complete, exit and re-open QuickBooks.
Click Yes when prompted to install the update.
If you receive an error while trying to uninstall or reinstall
QuickBooks and cannot complete the process, please follow these steps:
Click the Microsoft Windows Start button and click Control Panel. (You
may need to select Settings before seeing the Control Panel option.)
In the Control Panel window, click Add or Remove Programs.
In the Add or Remove Programs window, scroll down the list of Currently
installed programs to see if Windows Installer 3.1 is installed on the
computer.
If Windows Installer 3.1 is not installed, please visit the Microsoft
Help and Support site for instructions on how to download and install
this program. Please note that this is a Microsoft product. Intuit
cannot provide support for third-party products.
When you have Windows Installer 3. installed on the computer, try
uninstalling QuickBooks and installing it to a new folder again.
If Windows Installer 3.1 is already installed on your machine, or if
the steps above do not resolve the issue, you may need to download the
Microsoft Windows Installer CleanUp Utility from the Microsoft Support
site before you can reinstall QuickBooks.
Please see Microsoft Knowledge Base article 290301 to download and read
about the Microsoft Installer CleanUp Utility. Please note that this is
a Microsoft product. Intuit cannot provide support for third-party
products.
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Hmmm...you may need to remove that application. Is it backed up? You also could be suffering from applications extension fatique, through your virus protection software. Turn them all off, and try it again.
Is this the first time it happen to you..? Did you use your quickbooks as normal before..?
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Yes.. no problem until I shut down my computer night before last and then started it up yesterday morning. Nothing new has been installed.
Thanks for your comments. Unfortunately, neither site referrels helped.
Windows Vista Home Prem.
Quickbooks Pro 2007
No error message ... "Opening Quickbooks" screen tries to open, then the Windows Installer opens. Nothing happens. Takes 2 or 3 tries to end program in Task Manager.
This problem just started.
Thank you all for all your help. I finally was able to fix Quickbooks. I completely uninstalled the program, renamed folders, cleaned my registry, ran the MS Installter CleanUp Utility (not necessarily in that order, but too tired now to figure that out..hee...hee.)
Quickbboks is now working, updated and working files have been restored.
Again thanks to all for the help.
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