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After starting my computer, can't open quickbooks. MS Installer opens. I've triend uninstalling and reinstalling quickbooks, but same problem. All other programs seem to work find.

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  • 2 more comments 
  • mjc777 Apr 19, 2008

    Yes.. no problem until I shut down my computer night before last and then started it up yesterday morning. Nothing new has been installed.

  • mjc777 Apr 19, 2008

    Thanks for your comments. Unfortunately, neither site referrels helped.

  • mjc777 Apr 19, 2008

    Windows Vista Home Prem.
    Quickbooks Pro 2007
    No error message ... "Opening Quickbooks" screen tries to open, then the Windows Installer opens. Nothing happens. Takes 2 or 3 tries to end program in Task Manager.
    This problem just started.

  • mjc777 Apr 19, 2008

    Thank you all for all your help. I finally was able to fix Quickbooks. I completely uninstalled the program, renamed folders, cleaned my registry, ran the MS Installter CleanUp Utility (not necessarily in that order, but too tired now to figure that out..hee...hee.)
    Quickbboks is now working, updated and working files have been restored.
    Again thanks to all for the help.

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4 Answers

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YOu can try using this troubleshooter guide

http://www.quickbooksadvisor.info/sub/20_qbproblems.htm

Posted on Apr 19, 2008

  • 1 more comment 
  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 19, 2008

    try this site as well

    http://support.microsoft.com/kb/234129/e...

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 19, 2008

    What operating system are you using and which quickbook version are you using? are you getting an error message when opening quickbook?

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Apr 19, 2008

    After QuickBooks has been uninstalled, rename the QuickBooks installation folder:

    Right-click the Microsoft Windows Start button and click Explore.

    Navigate to the QuickBooks installation folder.

    Note: The default installation folder is C:\Program Files\Intuit\.



    Right-click the QuickBooks 2006 (or QuickBooks Enterprise Solutions 6.0) folder, and then click Rename.

    Rename the folder to QuickBooks Old, and then click Enter.

    Insert the QuickBooks installation CD and install QuickBooks normally.

    After successfully reinstalling the program, restart your computer.

    Open QuickBooks.

    From the QuickBooks Help menu, click Update QuickBooks.

    In the Update QuickBooks window, click Update Now.

    Once the update is complete, exit and re-open QuickBooks.

    Click Yes when prompted to install the update.

    If you receive an error while trying to uninstall or reinstall
    QuickBooks and cannot complete the process, please follow these steps:



    Click the Microsoft Windows Start button and click Control Panel. (You
    may need to select Settings before seeing the Control Panel option.)

    In the Control Panel window, click Add or Remove Programs.

    In the Add or Remove Programs window, scroll down the list of Currently
    installed programs to see if Windows Installer 3.1 is installed on the
    computer.

    If Windows Installer 3.1 is not installed, please visit the Microsoft
    Help and Support site for instructions on how to download and install
    this program. Please note that this is a Microsoft product. Intuit
    cannot provide support for third-party products.

    When you have Windows Installer 3. installed on the computer, try
    uninstalling QuickBooks and installing it to a new folder again.

    If Windows Installer 3.1 is already installed on your machine, or if
    the steps above do not resolve the issue, you may need to download the
    Microsoft Windows Installer CleanUp Utility from the Microsoft Support
    site before you can reinstall QuickBooks.



    Please see Microsoft Knowledge Base article 290301 to download and read
    about the Microsoft Installer CleanUp Utility. Please note that this is
    a Microsoft product. Intuit cannot provide support for third-party
    products.

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Hmmm...you may need to remove that application. Is it backed up? You also could be suffering from applications extension fatique, through your virus protection software. Turn them all off, and try it again.

Posted on Apr 19, 2008

  • Patrick Michaels
    Patrick Michaels Apr 19, 2008

    you may have a virus control issue(sounds like it) did you turn off the virus protections? go offline, if you have to

  • Patrick Michaels
    Patrick Michaels Apr 20, 2008

    you should have given the money to Basti, since that's where your support came from, no?

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Hi,

You will need to download the MS installer pack from www.microsoft.com

After downloading and installing it.Your quick book will open up.

Goodluck,
Please don't forget to rate the solution.

Posted on Apr 19, 2008

  • Priya darshan Apr 19, 2008

    I think we will have to go for a remote asisstance to fix ur problem.
    What say Ib4g2008??

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Is this the first time it happen to you..? Did you use your quickbooks as normal before..?

Posted on Apr 19, 2008

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How to make windows installer work in safe mode


Windows Installer will not work under Safe Mode, this means that programs cannot be installed or uninstalled in safe mode without giving a specific command using msiexec in command prompt.

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Error Message:
Error 1719. The Windows Installer Service could not be accessed. You may be running in safe mode or Windows Installer may not be correctly installed. Translation:
This message might appear when you’re trying to add or remove a program that installs via a Windows Installer MSI (Microsoft Software Installation) package file. The Windows Installer Service is the standard method for installing and uninstalling software on Windows XP. It keeps track of all of the components that need to be installed for a particular program to run and ensures that any files that are shared by programs are not removed when one of those programs is uninstalled. The Error 1719 is an indication that some Windows Installer Service files are missing or have become damaged. Solution:
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First, click Start, Run, and type msiexec /unregister in the Open field, and click OK.

In My Computer, click Search and locate the following three files: msi.dll, msiexec.exe, and msihnd.dll. They are hidden files so you’ll need to select Search Hidden Files And Folders under More Advanced Options. When you’ve found the files, rename them, by removing the .dll and .exe extensions and replacing them with an .old extension(for example msi.dll becomes msi.old).

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Go through the following links:

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Hope this will be helpfull

Please rate me...

Thanks & Regards.
Nandu

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