Question about Zodiac POLARIS 380 HEAD/HOSE INGROUND POOL CLEANER -

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I have suction but the head wont rotate it just sits there in the pool doing nothing

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Inside the housing there are 2 hoses that sometimes come loose. Take the housing apart 3-4 screws and it seperated in half and you can see the hoses the clip could have come off. Simply reattach. These hoses are instrumental in the propulsion of the unit. Other things to check are make sure the screen at the wall connection is clean. If you have a Booster Pump make sure the pressure at the wall is significant. Also the Propulsion knob at the rear of the unit just above the sweep hose is set at 11:00 Position.

The Pool Tech

Posted on Jul 10, 2010

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Everything seems to be working fine, good suction, new shoes, flaps, A-frame, etc. But as soon as the vac hits to floor of the pool NOTHING.


I am going to presume you are a seasoned user of this style of cleaner? If not, then a common mistake that new users make, is a simple fix. Understand that water flow via suction, will take the path of "Least Resistance"! Check to see & ensure if any other port of suction is closed down, you need the 'majority' of the suction (75% or more) to be at the port where the pool-vac hose is plugged into.

Jan 14, 2013 | Hayward Navigator Pool Cleaner

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Navigator pool cleaner just skims the bottom of the pool and does not sit on the bottom, it moves all around the pool but appears to be floating a little. How can we fix this so it will sit and move on the...


Interesting question. Do you have the special Lead Hose, the one with a colored cuff attached to the Navigator itself? Other causes can be, too little or too much hose, a pinhole leak in one of the hoses above water causing the hoses to float, not enough suction on the Navigator. You didn't say if you have the Navigator plugged into a skimmer or in a dedicated suction port in the wall. I would first try increasing the suction to the unit and see if your problem doesn't go away.

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How do i set up the vacuum for intake pool?


The first thing you need to do is make sure the pump is primed and able to draw water from the pool and return it with full flow to the pool. Now turn it off and make sure that your hose fits into the suction port and that the hose connects correctly to the vacuum head and the pool pole fits to the vacuum head. Next you need to disconnect the vacuum from the suction port and place the vacuum head with the hose and pole connected to it onto the bottom of the pool. Now force the hose straight down into the pool so it forces water into the hose and forces all the air out of the end that connects to the suction port. Keep forcing more and more hose into the pool until all the hose is filled with water. This is called "sinking the hose". The end of the hose can now be connect to the suction port. When the pump is turned on it should start pumping water from the hose into the pump and when flow is able to draw dirt as you move the vacuum across the bottom of the pool until it is clean. I hope this helps.

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The first thing you need to do is make sure the pump is primed and able to draw water from the pool and return it with full flow to the pool. Now turn it off and make sure that your hose fits into the suction port and that the hose connects correctly to the vacuum head and the pool pole fits to the vacuum head. Next you need to disconnect the vacuum from the suction port and place the vacuum head with the hose and pole connected to it onto the bottom of the pool. Now force the hose straight down into the pool so it forces water into the hose and forces all the air out of the end that connects to the suction port. Keep forcing more and more hose into the pool until all the hose is filled with water. This is called "sinking the hose". The end of the hose can now be connected to the suction port. When the pump is turned on it should start pumping water from the hose into the pump and when flow is able to draw dirt as you move the vacuum across the bottom of the pool until it is clean. I hope this helps.

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The cleaner stop at the step and does not move


If it is working fine and only getting caught up on the steps, I would recommend installation of a front bumper. (see pictures below). Because of the flat headed design of the cleaner and the sometimes poor design of the steps in the pool, the cleaner will just sit there and work against the step. The bumpers help transition the turn and keep the cleaner moving along the path. Our Ugly Pool Technicians run into this issue fairly often.
First thing is first! Lets do some basic troubleshooting of the cleaner:

Cleaners depend on several factors to make them operate. There must be enough water flow past the turbine. Use a vacuum gauge to measure the vacuum in the cleaner hose. You should have 1" vacuum per section of hose.

Second, the four small "shoes" must be able to grip the pool surface. Make sure that the "shoes" are not worn out and that the surface of the pool is not slippery because of a buildup of algae. Note: some algae is clear, be sure to feel the underwater pool surface.

Third, the shoes and "pods" must be working correctly. Any wear in the "drive train" can cause problems. To check for wear, hold the left and right "pods" in your hands and firmly, try to rock the pods. All force on the pods should be transferred to the turbine and no "play" should be evident.

As a test, hold the cleaner by the hose. Keep the cleaner below water with the pump running. Hold the cleaner off the bottom of the pool and observe, the cleaner should: rotate right - not rotate - rotate left - not rotate - rotate right - etc. All the time, the "pods" should be kicking. If you can reach under the cleaner and stop the pods with your hand, there is either excessive wear on the internal parts or inadequate suction. Remember to check the vacuum reading before calling for assistance.


The hose might be too short.

  1. Check to see that the hose extends two full sections past the furthest point in the pool.
  2. Check to see that the return line(s) are not affecting the cleaner's movement.
  3. Use the vacuum gauge to measure the vacuum in the cleaner hose. You should have 1 inch of vacuum per section of hose.
  4. Check the shoes, wings and flaps for wear.
  5. Check the rear flap adjuster, and move it to the I position.

As a test, hold the cleaner by the hose. Keep the cleaner below water with the pump running. Hold the cleaner off the bottom of the pool and observe, the cleaner should: rotate right - not rotate - rotate left - not rotate - rotate right - etc. All the time, the "pods" should be kicking. If the cleaner is not doing the "test" movements, it should be taking in and rebuilt. You can do this yourself or take the cleaner to your local retail store for assistance.


Please give us some feedback on how we were able to help you out!

-The Ugly Pool Guy, WeFixUglyPools.com

FRONT HAYWARD BUMPERS:

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