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I have Windows XP and have been having trouble with the computer freezing up after start-up (I get to the start-up screen with background and icons, but then everything freezes). The only recourse I have then is to shut everything down, go into "safe" mode and run a disk check and repair when I reboot. This works sometimes and other times does not & I have to repeat this process over and over and over. I cannot now turn the computer off. I opted for a trial version of System Mechanic by Ioyo, but that just seemed to make things worse. I have NO idea what to try next. (BTW, I also used my Windows CD to reinstall the entire program, thinking maybe something was corrupt...that didn't help either). Thanks.

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  • p_ann777 Jul 10, 2010

    My supply system is fine. I have no idea what a corrupted bios even is since you didn't provide any details about this....so I'm back to where I started.

  • p_ann777 Jul 11, 2010

    Yes, several of my questions were answered and now I'm just hoping for the best. Time will tell whether the computer is "fixed", but I'll be happy with an easy startup. This technician was clear in his responses and VERY fast getting back to me. I appreciated his help immensely. Thank you.

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Do you get any messages or you just noticed freezing computer? How do you estimate that it's motherboard error? It might behard disk error?

Waiting clarification, don't hesitate to post.

Thanks and regards
Stelios
direct FixYa link: http://www.fixya.com/users/technical114

Posted on Jul 10, 2010

  • 7 more comments 
  • p_ann777 Jul 10, 2010

    I have absolutely no idea if it's a motherboard problem or a hard drive problem...that's why I'm asking questions on this website. I have received absolutely no error messages of any kind and that's where some confusion comes in as well.

  • Stelios
    Stelios Jul 10, 2010

    Let's start from the hard disk since you mention something about that. Let the pc start up (it will take as much time as it likes). Click on start, click on run and at the new window type "cmd" without the quotes. A new black window will appear. At this window type "chkdsk c:/f/r/x" without the quotes and hit enter. The black window will ask you in order to schedule the disk check utility at the next system start up. Answer with yes (press Y and hit enter). Reboot. Before the normal start up of the windows it will take place not only the disk check (that you may already have done) but a try to mark the possible bad sectors and a try to recover possible errors. The whole procedure will take some time depending on the disk size (there are in total 5 passes, you will have on screen the process). At the end there will be a short report about the results. It would be nice if you take a note of it.

    Try this for the first step and inform me the results.

    In case of a problem or clarification, don't hesitate to post me a reply.
    If you are satisfied, accept my solution.

    Thanks and regards
    Stelios
    direct FixYa link:http://www.fixya.com/users/technical114

  • p_ann777 Jul 11, 2010

    I did as you said (exactly) and my desktop w/icons is all that remained at the end of that scan! No report of any kind. ???

  • Stelios
    Stelios Jul 11, 2010

    It doesn't matter, the report stays, at the end of the scan, for some seconds, on the screen and the dissapears. The positive is that the whole scan (and repair) is done. There are cases that the hard disk has unrecoreverable errors..... you are not in this group.....
    How is the system's behaviour now? Does it freeze or it works normally?

    Waiting clarification, don't hesitate to post.

    Thanks and regards
    Stelios
    direct FixYa link:http://www.fixya.com/users/technical114

  • p_ann777 Jul 11, 2010

    I didn't turn the computer off last night because I was afraid that it would..once again..not reboot, but after receiving your email I went ahead and turned it off and back on and it seems to be fine. This has, however, happened before and then the whole thing goes bad again quickly and I've never known why. I wonder if the System Mechanic or Registry Mechanic programs had anything to do with things going badly??? I tried both of these in a last-ditch attempt to get my computer fixed without having to pay hundreds of more dollars. Perhaps they caused more problems than they solved? They told me I had 35+ errors in the registry that they supposedly "fixed"....but sometimes that's a bad thing?? I have no idea about any of this. Feedback on the registry "fixers" would be much appreciated. Thanks!

  • p_ann777 Jul 11, 2010

    I wanted to add another question, if you don't mind. Someone (can't remember who right now) recommended I try BiosAgentPlus to update all my drivers and hopefully fix these start-up/freezing problems I've been having. This program offered a free scan and I did it, telling me that 25% of "Bios and Drivers" were "BAD". In order to fix all this, of course I need to pay them something and buy the software. What's your take on this product..any good, or waste of money? Thanks again.

  • Stelios
    Stelios Jul 11, 2010

    Sorry for the delayed post, I send this some hours before and just now I noticed that you don't get that. What are the results from the scan disk we did before? I mean did the computer still freeze?

    In case of a problem or clarification, don't hesitate to post me a reply.
    If you are satisfied, rate my solution with the "thumbs" or add a testimonial.

    Thanks and regards
    Please kindly rate this solution
    Stelios
    direct FixYa link:http://www.fixya.com/users/technical114


  • Stelios
    Stelios Jul 11, 2010

    OK just now I saw your new post, it's my fault, I'm still not completely familiar with the new site of fixya...
    About registry recover programs: I think it's too risky to use any of them since your system is working. The registry editing may cause from nothing to a total disaster at your system. Since your problem is solved with hard disk recover the registry editing has nothing to help for this kind of problem. Maybe there is a mechanical problem at your disk and if this occurs too many times you have to change the hard disk.
    About the bios - drivers: These kind of problems come up when a change at the hardware - software occurs. Since you have change nothing (motherboard, hard disk, operating system) at your computer there is no problem to fix due to bios - drivers.

    In case of a problem or clarification, don't hesitate to post me a reply.
    If you are satisfied, rate my solution with the "thumbs" or add a testimonial.

    Thanks and regards
    Please kindly rate this solution
    Stelios
    direct FixYa link:http://www.fixya.com/users/technical114



  • Stelios
    Stelios Jul 11, 2010

    Thank you for your comments. I'll be here anytime you need further help (I hope not need it)

    Thanks and regards
    Stelios
    direct FixYa link:http://www.fixya.com/users/technical114


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One thing that might be going on is you may have a power supply problem. If a supply voltage is on the edge, it can hang windows up. If you have a spare supply, swap it out and see what happens. If that doesn't help, you might have a corrupted bios, depending on the make and type of computer. If that's the case, the bios will have to be reflashed, to correct the problem. I would try to look up more information for you, but not knowing the type and make and model of your computer, this is all I can suggest. Good luck, and hope this helps.

Posted on Jul 10, 2010

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