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Dual line phone not recognizing line 2 - Uniden Lands Phones

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Check in the customer side of the NID. Ensure that the green and red pair of your cable is attached to the screw posts for Line 1. Confirm that the black and yellow wires are available but not connected to screw posts. If they have been clipped, see my advice about reworking your entrance cable. If you find that your black and yellow pair is in use, the green and red pair of your cable may be defective. In most cases, if your station cable has only a single pair or has a defective pair, I recommend obtaining professional assistance, unless you want to install new cable yourself to add the second line.

Step 2 - Determine how you want your jack connections wired. You may need to obtain new jacks or special adapter plugs. You have several options on how to connect your jacks:

Step 3 - Examine the routing of your phone cable to determine where all junctions exist. If you find junctions, ensure that all wires of the same color are connected together. You may find that the black and yellow wires were not previously connected at junctions. If you need to rewire junctions to connect the black and yellow wires, you may wish to use a junction block. Jacks may also be a junction location. I recommend using an ohm meter to perform a continuity check of the pair between each junction location and your wires at the NID.

Step 4 - Open your existing jacks and ensure that cable with two pairs is routed to each jack. You may find that a jack is used as a junction point, with multiple cables attached to the same jack. Rewire each jack according to the jack connection method you selected in Step 2.

Step 5 - Test your work. In the customer side of the NID, connect the black wire to the same screw post as the green wire and the yellow wire to the same screw post as the red wire. Use a known good phone and ensure that you can get dial tone and place a call at each jack for Line 1 and Line 2. Disconnect the black and yellow wires in the customer side of the NID.

Step 6 -Contact your phone company and order your second line.


Posted on Jul 10, 2010


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