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Error code 37 on dvd rewriter

My dvd rewriter isn't being recognised by real player or media player. I thought it was the driver so I installed a new one but the same thing keeps happening. A message comes up saying that error code 37 can not be resolved. Please help.

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  • soulstar Apr 24, 2008

    Thanks IrishDruid but it didn't solve the problem. Any other ideas. Downloadig Nero is a very last option as I would like to get the driver up and running again.

  • soulstar Apr 24, 2008

    One other thing, when I click on uninstall driver it removes the whole entry not just the driver so that you cannot go on and finish scanning. Is this normal? I got round it by not deleting the driver and simply following your instructions from there. Could it be that I'm doing something wrong?

  • soulstar Apr 26, 2008

    Hi IrishDruid,

    No luck I'm afraid. I changed the IDE cable as suggested but to no avail. I've also tried your first suggestion several times but still no luck. Someone suggested that I clean up the registry. Not sure what this is or how to do it. Can you help or do you have any further suggestions?


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Hello soulstar,

Error code 37 means that the driver returned failure from its DriverEntry routine. Try the following procedure:

1. Go to your device manager. START>CONTROL PANEL>SYSTEM (If using XP, make sure you have chosen 'classic view' from the left side panel)>click on the 'Hardware' tab and you should see DEVICE MANAGER. Click this button.
2. Find the entry DVD/CD ROM DRIVES and click on the + sign next to it. Now you should see your DVD rewriter listed there. Double click this.
3. In the box that pops up, choose the "Driver" tab.
4. Click the button that says 'Uninstall Driver'.
5. Once this is done, right click on the DVD entry again and from the menu chose "Scan for hardware changes" to reinstall or upgrade the driver.
6. On the 'General Properties' tab of the device, click 'Troubleshoot' to start the Troubleshooting Wizard and follow the on-screen instructions.

Hopefully, this should resolve the problem..

Should you have any further questions, please feel free to post them here. Please do not assign a rating until you feel your problem is resolved. I will try my best to help you further if need be.

If you are satisfied with my solution or have no other questions, please close the problem by assigning a FIXYA rating for my solution. I would be very grateful for your show of appreciation.

Thank you for using FIXYA!


Posted on Apr 19, 2008

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  • Swilin Sampson
    Swilin Sampson Apr 23, 2008

    You could try using another DVD burning software like Nero DVD burner. That should resolve the issue. You can download it free HERE.

    If you find that the solution/answer I provided led you
    to, or resulted in a fix, please close the ticket with a FixYa! or Helpful
    I would be very grateful for your show of appreciation.

    Should you have any further questions, please feel free to
    post them here.

    Thank you for using FIXYA!



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  • Swilin Sampson
    Swilin Sampson Apr 25, 2008

    Please uninstall it completely and follow the rest of the procedure. If that still does not work, do what my colleague davecon says, and try to change the IDE cable (cable between the drive and the motherboard) and restart the PC.



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  • Swilin Sampson
    Swilin Sampson Apr 25, 2008

    Just checking to see if your issue has been resolved…If it
    has, please close this problem ticket with a Helpful or FixYa! rating. I would
    be very grateful for your gesture of appreciation.

    Should you have any further questions, please feel free to
    post them here.

    Thank you for using FIXYA!



  • Swilin Sampson
    Swilin Sampson Apr 26, 2008

    Is it not recognized only in WinMedia and Real Player, or does it work otherwise?

    Do you have the latest versions of your dvd driver, windows media and real player? Try to get the latest versions and try.

    Also try this. Once you have uninstalled the driver through the uninstall driver button in device manager, the entry for your dvd writer will disappear. Close device driver and reopen it. You should still see an entry marked "DVD/CD=ROM DRIVES" in the first page. Now right click this and select "search for hardware changes", if it doesn't already do it automatically.

    If all this fails, then your best bet is to download Nero and use that instead. Besides, it can be used for writing other files to your DVD as well apart from just movies or songs...

  • Swilin Sampson
    Swilin Sampson Jun 14, 2008

    Is your issue resolved? If it is, please change the rating to Fixya to close the thread. Thanks.


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Change the IDE cable and restart

Posted on Apr 19, 2008

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