Question about Sony CDP-CX350 300-Disc CD Changer

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My Sony disc player cx-355 displays a "Loading Error" message and will not play discs. How can this be fixed?

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  • rwvetter Jul 10, 2010

    I need some more information. See my follow upe-mail.

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  • Sony Master
  • 6,993 Answers

Hello,

was this player loading discs before and how long have you been using the player. I suspect that the lens of your player is weak, that's why its not loading disc.

Its either the lens is very dirty, or the laser (lens) is weak.

Get a cotton board, open the player's cover with a screw driver in order to gain access to the lens, and use the cotton board to clean the lens thoroughly. After the cleaning try again.

If the player still does not load after you have cleaned the lens, then it mean the lens is weak such that it cannot be revived. In this case you will have to replace the lens completely to a new lens.

Go to any electronics accessories store within your vicinity, and get a new lens. You can remove the old lens and use it as a sample to get the new one.

Good luck.

Posted on Jul 10, 2010

  • 1 more comment 
  • rwvetter Jul 10, 2010

    Do I use anything but cotton such as alcohol or eye glass cleaner to clean the lens? If I have to replace lens, would Micro-Center or similar store have a replacement laser lens? If not, who would?

  • rwvetter Jul 10, 2010

    The unit was working fine a month ago. It is not used often. I had no prior problem until about a week ago. Do I use any alcohol or glasses cleaner to clean the lens. Would Micro-center carry a replacement laser lens? If not, who would?

  • Walesarumi
    Walesarumi Jul 10, 2010

    Hello.

    you can use alcohol or glass cleaner to the lens. Make sure you dry off the alcohol from the lens. Since you don't often use the player, then, cleaning the lens alone might solve the problem.

    Try Micro-center, and if they don't have it, you can ask from them as they should be able to direct you to a place where you can get it.

    We don't stay in the same vicinity, so I would know a precise place where you can get it in your area.

    Take care.




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