Question about Creative Labs ZEN Vision:M Digital Media Player

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Not recognisin my creative zen vision m has been working fine but just recently the pc has started to not recognise it when i plug it in - it doesn't even charge up.. Instead of the usual noise when it is plugged in the computer sounds 2 'notes' - both the same instead of the usual second note higher than the other. when the zen is disconnected it makes th usual noise of disconnecting. I have tried different usb ports and other usb devices work fine. I have just had a new motherboard installed so it may be that... please help thanks

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  • hrmk622 Apr 24, 2008

    I have the same exact problem and it is very frustrating. For almost a year now i havent been able to add or take off any new music. I tried un-installing and re-installing the creative software, i have tried it on different computers, i have even tried buying a new cord, but nothing has worked. help me please!

  • Evales Apr 26, 2008

    I had the same problem. Then I let the battery run down to zero and it wouldn't charge anymore. I think there are serious issues with the Creative Zen Vision: M's hard drive, but everyone can admit when it works it's a damn fine machiene. You can use your Zen in this state for a while but it you let your battery run out it is very hard to get it to work again.

    Because I think this is a hardware problem I suggest upgrading to the new creative zen. Eh I'm thinking of doing it. Same programs has a radio, a mike, plays videos ect. But it flash instead of hard drive based. In the US you can get it as big as 32Gb where as in Australia 16Gb is the biggest.
    Pretty huge for flash. And its a lot more slim then the Vision, with the same screen.

    Hell if I'm gonna buy an iPod.

  • Anonymous Apr 27, 2008

    We have a strange Zen Vision M recognition problem too. Daughter No. 1 had a Zen and loved it. Everything worked fine. Daughter No. 2 got one for Christmas, and when we docked it to our PC, it no longer recognizes the first Zen. We have uninstalled and installed software several times, but the computer will not recognize the first Zen player. Re-boot is the best lame suggestion Creative tech support can suggest.

  • rissa8 Apr 29, 2008

    I've downloaded many files to fix the problem, but it still doesn't work. I've also tried unstalling and re-installing it.

  • tommytommy May 22, 2008


    I finally managed to fix my problem hope this helps although i cant remember exactly what i did!:

    1.Right click on my computer on the start menu

    2. Select Properties

    3. Select Hardware at the top menu

    4. select Device Manager

    5.The creative zen will have a yellow exclamation mark by it if it was the same problem as mine

    6. Right click the zen icon

    &. then i think it was something like 'update drivers' but try other options if this doesn't work. -You may need to have the software disc in the cd rom drive for this to work.





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The usb drivers are not loaded correctly or doesnt work with those drivers

Posted on May 22, 2008


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posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
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