Question about DISH Network ViP 211 DTV Receiver

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Power will not stay on to VIP 211 receiver

Receiver is plugged directly to wall and have tried more than one outlet and circuit. All outlets work for other devices. When plugged in, green light comes on then starts flickering or flashing and then eventually goes off altogether.

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Hi! This is Matt Gonzales with DISH Network. When a receiver will not stay powered on properly, and you have tried unplugging it and also plugging it into a different outlet, the reciever will need to be replaced. When a receiver is on properly the green light should stay steady

Posted on Dec 24, 2010

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My receiver (new) will not turn on? Is there a reset button?


There isn't a reset on these receivers.

If it doesn't show a power light on it, then try disconnecting the power for 30s.
If still no power light
  1. check the outlet it's connected to
  2. disconnect all cables from the back of the receiver but power and try again.
  3. connect the receiver to a different outlet (still with nothing else connected)
if you still don't get a power light on it then the receiver is dead.

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Hi there! My name is Kimberly and I form part of the Social Media Department with DISH. It is my pleasure to assist you. Please reset the receiver by unplugging it from the wall for 10 seconds. After 10 seconds please plug the receiver back in, allow it to power back on by itself, it will acquire signal and download the guide. If issue persists and you currently have the receiver's power cord connected to a surge protector, please by pass the surge protector and connect the cord directly to a wall outlet. If issue persists after performing this steps please email me at: kimberly.escobar@dish.com for further assistance. You can also contact us directly at: 1800-333-3474.

Kimberly Escobar
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Amber, if you are still having this issue, please let me know! You can try to connect your receiver directly to a wall outlet or a different outlet. Please email me at becki.barned@dish.com. Thank you!

Becki Barned
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Have you tried to determine if the problem outlets might be controlled by a wall-switch? This could be the case if separate black wires coming into the box are being used for the different outlets.

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I do hope this has been resolved by now, but if not I would be happy to provide assistance. The receiver may need to be replaced if it's not powering on. To help verify where the problem is, make sure the receiver is plugged directly into the wall outlet. If it already is, then if possible try another outlet.

If the problem continues we can look into a replacement. You can send me an email at thomas.faust@dish.com and I can help you further!

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Beverly Gobin,

It sounds like the receiver may be power cycling. Try bypassing any power strips or surge protectors and plug directly into a wall and try again. If the problem continues, if possible try another outlet.

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Hey there, Cheri Torres with DISH Network Customer Service here. It sounds like your receiver may be experiencing a power failure. If you already have not you may want to try performing a hard reset by unplugging the receiver from the wall outlet for ten seconds. If your receiver is plugged into a surge protector try unplugging it from the surge protector and plugging it directly into your wall outlet. If none of these troubleshooting steps seem to work you will more then likely need a replacement receiver. I would be happy to look into this further for you if you would like to email me directly at Cheri.Torres@Dishnetwork.com with your account info such as account number or name and phone number on the account.

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Not intended to offend;
1. If using A/C (house electrical power), please check if electrical wall outlet is active. Attempt to plug-in another electrical device such as a lamp, clock, radio, etc.. If the electrical wall outlet has top and bottom plugs, try the top and then the bottom plug to see which one works. Sometimes, the top outlet will not work, yet the bottom outlet does work. The wall outlet should be replaced by qualified technician.
2. If both outlets do NOT work, and the outlet is GFCI breaker protected, maybe pressing the RESET switch on the outlet will power-up the outlet.
3. If the outlet is NOT GFCI breaker protected, check your electrical fuse box for a tripped fuse. Sometimes, a tripped fuse is NOT visible. May have to trip the specific fuse or all fuses to off, then back on. Recheck the wall outlet.
4. Once your know the outlet is live, check the power cord (a/c adapter for laptops) to make sure they are securely plugged-in to both the wall outlet AND the PC or Laptop.

Will need more information once the above steps are taken:

Is it a Desktop or Laptop?
Make and Model (if known)?
Any lights (glowing) on the desktop or laptop?
Any lights on the A/C adapter if its a laptop?

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1 Answer

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