This is the problem which i have seen in many others too. but seems nobody havent received any positive solution for the problem. The main problems are , Its not charging at all, plus cant play and seen any music from the device, although it is present and can be seen while browsing the files. I kindly request you to help me in finding a better solution for this unique problem.
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Try to take apart the player and disconnect the battery for a few minutes, then reconnect, reassemble and try charging it over the USB cable. It appears that some people have had some success after full disconnection of the battery from player.Alternatively, try eBay for a new battery - there are plenty there.
If you are using Windows XP: verify the following operating system requirements are met.
- Windows XP SP2 or higher
- Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player.
- Download the hotfix from http://support.microsoft.com/kb/939211.
- Run the hotfix.
Refresh the driverd
1 - Connect the Sansa player to the PC
The screen on your player should turn on, show 'Connected' and indicate the battery charging or full.
- If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub.
- If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
It charges when you plug it into a USB 2.0 port on your computer when you plug it in to put the music on it with the supplied cord. Leave it plugged in for awhile it will charge it right up automatically. If you have an old computer that only has USB 1.0 it won't work, and you'll need to charge it on a different computer. Oh by the way the computer has to be on for the USB ports to have power.
Have you tried to drag individual music files to your Thump? ITumes needs to be set to import in MP3 mode so that the music exports in MP3 mode. My original Thumps will not play AAC format music files. Also, do your Thumps fully charge using the wall charger? Hope this helps.
Are you on a laptop? Only possible issue is that with laptops, most have a feature which disables the power on the USB ports if not used frequently..besides that, if you plug the unit into the USB port, it should charge, if not, you have a faulty battery.
Coby accepts gifts for warranty, they just need a letter head showing you received it as a gift and they will replace the unit, see below for requirements:
What you need to send:
$6 Money Order -Made out to 'Coby Electronics' 'return shipping fee' Letterhead showing you received unit as a gift Note with your name, address, phone#, description of issue Unit with all the accessories
Send to: Coby Electronics 56-65 Rust St Maspeth, NY 11378
It seems as thought the player itself has actually frozen. I have the same player and it has never done this to me. If you havent allready try leaving it alone in a quiet place for a day or two until it runs out of battery. Then plug it in to your PC to charge and it should be okay. As this has happend to me with other players. If it isnt however, try to resolve the issue by somehow updating the firmware. Try googling "SanDisk Sansa e260 Firmware Upgrade" and see what you can find. If there is something which looks hopeful try it, but if it doesnt work, the perhaps the only option is to return or exchange the player at its place of purchase. P.S Check the USB modes.