Question about GN Netcom (9120-48) Wireless Headset

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I have gn Netcom 9120 wireless hadset for my Nortel office phone. The receiver hears me very well no problems but on my end it is very staticy and I hear echoing and myself speak. It is very hard forme to hear the person I'm speaking with. I can barely understand what they are saying. Help!!!

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6ya6ya
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Posted on Jan 02, 2017

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SOURCE: GN 9120 Headset

Hold down the middle button on your headset for 6 seconds until you hear a series of beeps. Then hit the + sign about 2-3 times and then press the middle button again to disconnect. This should fix the issue. Make sure to call someone to test this as you may have just turned the volume up way to high. If that is the case, then you need to repeat this process using the - button instead of the + button.

Posted on Jan 07, 2008

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SOURCE: GN Netcom GN 9120 - can't hear

Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you

Posted on May 19, 2008

  • 1 Answer

SOURCE: Cannot hear anything out of the earpiece of my GN netcom 9120 wireless headset

I was also experiencing the same problem (also after a power failure / storm) -- apparently good battery charge, connections ok, etc. I then tried removing the battery from the headset itself, waited 30 seconds, and then reinstalled the battery. This seems to have resolved the problem.

It is fairly easy to open the clamshell, but you will need a very fine Phillips screwdriver to remove the battery hold-in (it's really not a hold-down, it just keeps the battery in place. Reassemble the same way -- be sure to keep positive to positive and negative to negative.

Posted on Jul 16, 2008

  • 1 Answer

SOURCE: pairing GN Netcom GN 6210 with my iphone

Press the talk button on the 6210 Device and hold it until you here (2) faint beeps. Walla! (poor design and documentation?)

Posted on Mar 19, 2009

  • 4 Answers

SOURCE: No sink?

Yap i did solve the issue, thanks

Posted on May 28, 2009

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I was wondering if you had installed the external ring sensor, this sensor most be over the telephones speaker, if the speaker isn't under the handset. hope this can help.

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Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.

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Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you

Jan 30, 2008 | GN Netcom GN 9120 Professional Headset

3 Answers

Cannot hear anything out of the earpiece of my GN netcom 9120 wireless headset


I was also experiencing the same problem (also after a power failure / storm) -- apparently good battery charge, connections ok, etc. I then tried removing the battery from the headset itself, waited 30 seconds, and then reinstalled the battery. This seems to have resolved the problem.

It is fairly easy to open the clamshell, but you will need a very fine Phillips screwdriver to remove the battery hold-in (it's really not a hold-down, it just keeps the battery in place. Reassemble the same way -- be sure to keep positive to positive and negative to negative.

Sep 01, 2007 | GN Netcom (9120-48) Wireless Headset

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