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Hi, it just happened from the last 2 days ,my external devices are not opening in the computer they are been shown as shortcut files.i just dont know how it happened moreover if i open a new file in the external hardwares they are getting converted into shortcut files.please advise what to do !!

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Hi,

You have a virus on your computer. Its a good idea to run your antivirus software and perform a system restore if you can.



Post back if you need anymore advice.


Regards.

Posted on Jul 10, 2010

  • sreya4all Jul 10, 2010

    i did that it still dint help!!

  • Lee Hodgson
    Lee Hodgson Jul 10, 2010

    Hi,

    Not good !!!!

    Try this, click on the link below and download malwarebytes and run a full scan with it to see if there is any suspicious software on the computer.




    http://www.malwarebytes.org/




    This may pick up any malware that is hidden on the computer. However this is not a permanent fix as it sounds like the virus has played havoc with the computers registry. This means a full system recovery so if you can boot it in safe mode to run malwarebytes and possibly back up your files. before you recover the system.


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