Question about Gateway Computers & Internet
A lot of problems like this stem from a virus/malware infection.
Try Malwarebytes and run it in safe mode(boot and f8) with system restore off, so no nasties can hide away there
Posted on Jul 10, 2010
Testimonial: "WOW! You are awesome, this totally fixed it!!"
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
May 08, 2012 | Computers & Internet
Sounds like a virus has hidden your files and folders. When
you click start do you see My Computer or is Start not there at the lower left
on the screen?
If the Start is located at the bottom left then click it and see if you have things inside of it such as Programs or All Programs, etc.
Try the step below:
Open the Task Manager by clicking Ctrl+Alt+Del. Press and Hold the Ctrl key and the Alt Key, then hit the Del key. Run the Task Manger.
In the upper left hand corner of the Task Manager window click File then select New Task (Run...). When the Create New Task window opens type: explorer.exe and press OK. Look for My Computer on the left when explorer returns the results. Don't click the + sign to the left of My Computer, instead click directly on the words My Computer, then look to the right and you will see Local Disk C. Click on Local Disk C one time just to highlight it, you don't want to open it. Once you have it highlighted in blue go to the top of the window and click Tools/Folder Options/View and look down and select Show Hidden Files and Folders.
Things should start appearing if not you can open the Local Disk C drive and click Documents and Settings (Windows XP) or Users (Windows 7) and look down and find the userid or user folders and Right Click on the Folder and select Properties. Look down for the Attributes near the bottom and if the Hidden has check in the box Remove the Check and click Apply. When Prompted apply the setting to all subfolders so that they too will not be hidden. Depending on the of the folder this might take a few minutes. This should restore you back to being operational.
You should download and run MalwareBytes to get rid of the infection.
Go to www.google.com and in the search box type:"Download cnet Malwarebytes" (without the quotes). Download andinstall malwarebytes from the sites download.cnet/malwarebytes. When thesite opens up click on the Green Download button on the left. Do notclick the Red Download button, that's junk. When it finishes installing the GuiInterface will open up with an offer to Accept a Trial Version or Decline. CLICK DECLINE you want the totally free version. Run a QUICK SCAN. As it scans, if it finds infections the number will be in red. When it finishes scanning, click SHOW RESULTS. A notepad text document will open up showing you the results. You can close the text document and go back to the Gui Interface where you will click REMOVE SELECTED RESULTS. The objects will already be selected for you. When I finishes removing the objects click ok and it will sometimes reboot your machine.
May 02, 2012 | Dell Latitude D630 Notebook
Aug 06, 2011 | Gateway GX7018E PC Desktop
Mar 08, 2011 | Acer Aspire One D250 (99802378332) Netbook
Mar 25, 2010 | Computers & Internet
Mar 14, 2010 | Gateway M6307 Notebook
Sep 21, 2009 | Gateway GT5408 PC Desktop
Dec 11, 2007 | Microsoft Windows XP Professional for PC
69 people viewed this question
Usually answered in minutes!