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Hi I have a GE Profile Side by Side - model PSS23LSSASS. I came home after being away for 10 days and everything in the freezer had melted. The fridge and freezer we're not cooling. Along the back wall of the freezer there was ice and frost. I threw everything away and pulled the plug. Over the next 12 hours all the ice melted and drained. I surrounded the fridge with towels and cleaned up all the water. I plugged it back in and it seems to be cooling fine now. The freezer is around 0 degrees (f) and the fridge is right around 33 (f). I am guessing that the defrost timer or defrost heater need to be replaced. Any thoughts?

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Yes, the defrost timer or defrost heater malfunctioned.
In your GE Profile model PSS23LSSASS, I think that it is controlled
by a computer.

Unplugging it resets it just like your computer.

Perhaps, the problem won't return and you won't have ice build up in your Frostless refrigerator.

Is your refrigerator under warranty? If it is, generally 1 year, then I would check into letting the manufacturer, in this case GE, know about your problem, so that you might get service for the refrigerator before time runs out.

Hope that helped.

Posted on Jul 10, 2010

  • 2 more comments 
  • sternm Jul 10, 2010


    I checked out the parts available from GE for my model and there is a defrost thermostat and heater. Do you know how/where I can access these and is there anything I can do to test to see which is bad?

  • Duane Wong
    Duane Wong Jul 10, 2010

    OK, if you want to change the heater, in my experience it requires tearing out panels on the inside to reveal the refrigerant coils.

    There probably is an exploded view of this on GE website that you saw listing the parts locations.

    good luck to you.

  • sternm Jul 10, 2010

    The heater is just below the coils in the freezer:

    Do you know of anyway to test to see if the heater is bad?

    How about testing to see if the thermostat is bad?

  • Duane Wong
    Duane Wong Jul 10, 2010

    The leads to the heater can be connected to the two leads of a digital self ranging multimeter to measure the Ohms or Resistance of the heater. The specification is probably listed on the website at GE, but I don't know off hand what it is.

    I can tell you that if your refrigerator is melting the ice on the coil that builds up in the summer, that it's probably ok, and you don't have to change it.

    The thermostat can be tested in a similar way, but again the specification for ohms, I don't know that part.

    Please note that if you perform service on a refrigerator that is less than one year old, it voids the warranty.

    But, if you have it out of warranty and it does the same thing again, ice build up that is, then you may want to investigate further.

    Good luck to you on this repair.



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