Question about Philips GoGear HDD6330 MP3 Player

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Philips gogear device cannot start

I have a philips gogear mp3 player but when i cut it on....it says "player problem,connect player to pc,format player"...what can i do?

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Install and run the Philips Device Manager from the product CD.

NOTE: it is only compatible with Windows XP.

Select the Repair / Restore option and follow the on-screen prompts.

This will format and re-load the device system files.

If this doiesn't help, then the problem may be a faulty hard disk.

Posted on Apr 20, 2008

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My philips gogear vibe 8gb is brand new. I charged it and put on music and it was fine for an hour. But now it freezes on the 99% updated screen. I reseted it and i can still usb connect it but after it...


Firstly, I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.

If that doesn't work, you can format the player. Provided its recognized by the computer. Contents may be removed by using this function. So make sure to back up your contents. Here is how to do this:

Connect your GoGear player to your PC. On your computer desktop, double-click "My computer". Double-click on the MP3 player's icon. Right-click on the Internal Storage icon and then select "Format". Disconnect it once the format is complete.

If that doesn't work, you can repair the player. To repair it you must have the software that came with the player or you can download it from the Philips suppot site. WWW.philips.com/support/. Players that start with SA1xxxx uses Device manager and the Players that start with SA2xxx uses Philips Songbird.

Here is how to Repair your GoGear MP3 player using Device Manager:

Launch Device Manager and click the Tool menu and select "Repair my Philips GoGear", then follow the instructions to perform the repair process.

Here is how to Repair your GoGear MP3 player using Philips Songbird:

Launch Songbird and then connect your player to your computer. Select "Repair my Philips GoGear" under the "Tools" menu. Follow the instructions given by the pop-up windows to perform the repair process.

*Contents may be removed by using repair and format functions. So make sure to back up your contents.

Hope this helps.
Cheers..

Feb 27, 2011 | Philips GoGear ViBE Digital Media Player

2 Answers

Formating the mp3 player


Don't format the player. Run a Repair in the Philips Device Manager. If you have lost your installation CD, you can get the Philips Device Manager from Philips website.

-Tha Mp3 Doctor

Feb 11, 2009 | Philips SA2310 GoGear Mp3 Player

1 Answer

Format player


Use the Philips Device Manager to run a Repair on your device - it will give you instructions, and enable you ti fix your player.

-Tha Mp3 Doctor

Jan 25, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Message showing - player problem connect pc and fformat player


i have philips gogear sa 1356/97 mp3 player.it is not working .when i switch on the player a message displays "Player Problem-Connect to pc-format player". My PC not detecting the device.

Jan 19, 2009 | Philips GoGear SA1350 MP3 Player

2 Answers

Ipode problem


The Philips Device Manager software is available from www.usasupport.philips.com

-Tha Mp3 Doctor

Oct 23, 2008 | Philips GoGear SA178 MP3 Player

2 Answers

My philips gogear 2gb keeps cutting on and off


Recovery Mode for Philips' GoGear
Open the Philips Device Manager and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Sep 11, 2008 | Philips GOGEAR SA6045 MP3 Player

2 Answers

FORMAT PLAYER


Use the Philips Device Manager to perform a Repair

Sep 09, 2008 | Philips GoGear SA178 MP3 Player

1 Answer

It keeps say plug mp3 back t pc


First, try resetting the GoGear by pressing the Power on/off and Volume + buttons simulataneously and holding them (preferably do this when the player is on; the reset is successful when the player shuts off).

If that fails, Back up all the files on the GoGear and perform a Repair:

1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.

In the future, even though it's a pain, use Windows' "Safley Remove Hardware" feature to safely remove the GoGear from the computer before disconnecting.

Also, see the warning on Philips website about Windows Media Player 11 and this device.

-Tha Mp3 Doctor

Feb 01, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Philips gogear IGB


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Oct 30, 2007 | Philips GoGear SA178 MP3 Player

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