Question about Dolphin Maytronics Diagnostic Robot Cleaner

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I have a dolphin diagnostic. Older unit always worked fine. Just stopped working. Does it have a fuse? can't find one. Power going in and to the main coil. Switch light goes on but unit doesn't power up at all

Posted by Anonymous on

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  • Dolphin Master
  • 1,378 Answers

Thank you for posting your question here on Fixya.com.


For starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up. If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin.

If none of this helps your problem could be in the power supply, cable or motor unit. The motor unit is the most likely problem.

It is not recommended you open the cord end that connects to the motor unit as you are breaking the seal for the submersible electronics. For information about sending your unit in for repair use the dolphin form link on the bottom of our site


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!


John

Posted on Oct 01, 2010

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Posted on Jan 02, 2017

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Dolphin starts runs for a minute or so,no more then stops completely.Power is getting through all airways etc clear no blockages I can see. Solution? Problem occurs all the time,all parts are cleaned...


Thank you for posting your question here on Fixya.com.


For starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up. If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin.

If none of this helps your problem could be in the power supply, cable or motor unit. The motor unit is the most likely problem.

It is not recommended you open the cord end that connects to the motor unit as you are breaking the seal for the submersible electronics. For information about sending your unit in for repair use the dolphin form link on the bottom of our site.


If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!


John

Jan 16, 2011 | Dolphin Maytronics Diagnostic Robot...

Tip

Your Dolphin pool cleaner wont start up...


A common problem, especially with 'newer' Maytronics Dolphin brand pool cleaners is that you put the unit in the pool, or even try to turn it on after a cleaning cycle while it is still in the pool, and to that point it has worked fine. You turn the power supply on and nothing happens. You turn it off and back on and still nothing. You leave it, even over night, same thing. What do you do?

While I cannot tell you why it does this (we have a theory but can not confirm it) what usually works is to follow these steps...

1) Unplug everything. Unplug the power supply from the outlet and the Dolphin from the power supply.

2) Let the whole thing sit a couple of minutes (we want to allow any capacitors to discharge).

3) Be sure the Dolphin is out of the water and sitting upside-down on a level surface (Tracks pointing skyward).

4) Reconnect the Dolphin to the power supply and the power supply to the outlet.

5) With the Dolphin still out of the water, perform a self-test. Simply turn on the Dolphin. Within about 15 seconds it should begin to move. The tracks will spin in both directions with and without the impeller motor running at the same time. It is not unusual for the tracks to rotate at different speeds during this test. The test will last for 30 - 45 seconds or so. If it goes on indefinitely, turn it off and contact us for further direction.

6) Assuming the unit has now worked to this point, you should be able to put it back in the water and it will return to normal operation from this point on.

If it still won't run; it runs a few moments and quits the self-test; or runs continuously, contact us thru the Dolphin service form along the bottom of our home page at www.arrowpools.net.

84b5232.jpg

on Dec 16, 2009 | Dolphin Maytronics Diagnostic Robot...

1 Answer

I have a Dolphin Diagnostic Advantage Pool Cleaner. It's worked fine for the past 2 years when I purchased it. Put it in the pool today and it's not working like it usually does. It runs for roughly 54...


<span style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt">Thank you for posting your question here on <a href="http://www.fixya.com/">Fixya.com</a>.</span><br /> <span style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt"> </span><br /> <span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt">Your problem could still be in the power supply, cable or motor unit. The motor unit is the most likely problem. For starters, try the tip I posted here on Fixya, found at: <a href="http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up">http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up</a> </span><br /> <span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt"> </span><br /> <span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt">If that is not enough, try our sites FAQ section on Dolphins at <a href="http://www.arrowpools.net/"><span style="COLOR: purple">www.arrowpools.net</span></a>. Select the FAQ button then from the drop-down select Dolphin.</span><br /> <span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt"> </span><br /> <span style="FONT-FAMILY: Arial; FONT-SIZE: 10pt">It is not recommended you open the cord end that connects to the motor unit as you are breaking the seal for the submersible electronics. For information about sending your unit in for repair use the dolphin form link on the bottom of our site</span><br /> <span style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt"> </span><br /> <span style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt">If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!</span><br /> <span style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt"> </span><br /> <st1:personname w:st="on"><span style="FONT-FAMILY: Tahoma; FONT-SIZE: 10pt">John</span></st1:personname><span style="mso-bidi-font-size: 10.0pt"></span>

Aug 27, 2010 | Dolphin Maytronics Advantage

2 Answers

Dolphin pool cleaner stops working after a 15 to 30 minutes. Even though the cycle time is set to 8 hours. How can I fix ?


It sounds like you might have a problem with the impeller or drive shaft, which are both common problems with these pool cleaners. Clean around your impeller and your wheels, axles, etc. If these do not cure your problem, it is probably an issue with your electrical system.

Jul 30, 2010 | Dolphin Maytronics Advantage

1 Answer

Stops after a few feet


It can be in the power supply or the motor pack. You can contact us using the dolphin service form at www.arrowpools.net or try the manufacturer at www.maytronicsus.com.

Jul 16, 2009 | Smart Pool Inc Dolphin Diagnostic...

1 Answer

Can't turn the unit on.


Does your power supply have the fuse on the back of it? If so, check the fuse. If not, send it in for warranty service using our dolphin service form at www.arrowpools.net.

Jul 14, 2009 | Smart Pool Inc Dolphin Diagnostic...

1 Answer

I have the exact same problem with my unit!


It is probably the motor unit and should still be under warranty if it is less than 2 years old. You can use our Dolphin service form at www.arrowpools.net or contact the manufacturer at www.maytronicsus.com for service information.

Jul 12, 2009 | Smart Pool Inc Dolphin Diagnostic...

1 Answer

My dolphin diagnostic cleaner for my below ground pool, just stopped after years. I went to turn it on yesterday and there is power to the power box as the light goes on, but the unit is not moving. I am...


If your unit has a fuse it will be on the back side of the power supply. If the light on the power supply switch is on, it will not be the fuse though.

Try turning the cleaner upside down on the deck and connect it as you otherwise would. Power it up and it should go through a self test process that takes about 40 seconds to complete. If it turns the tracks in both direction with and without the impeller turning, it is fine and will likley start working in the pool again.

If not, contact us through www.arrowpools.net and click on the FAQ and then Dolphin cleaner catagory. You can also use the Dolphin Serice button for information about sending it in for repair.

Jul 03, 2009 | Dolphin Maytronics Advantage

2 Answers

Dolphin Commander goes forward 2' then back 2' then stops.


The impeller motor is likely worn out. New motor units are expensive but less so than a whole new unit. You can send it to us in Michigan at www.arrowmotor.net or find a closer service center using www.maytronicsus.com Good luck.

Jun 14, 2009 | Smart Pool Inc Dolphin Diagnostic...

1 Answer

Stopped working


I had a similar problem with a jvc 8040. when I replaced the fuse it became very obvious that the b1560 output on the center channel was blown (smoke and sparks, always a dead giveaway). I haven't fixed the center channel yet but simply unplugged the center channel board and removed it from the unit. Now everything works fine except of course the center channel. Pre outs still operate just fine so a slave amp could be used for center channel power, or you could just go and buy a marantz amp; I did and then I realized that I was lucky that the old jvc quit.

Jan 27, 2008 | JVC RX-1028V Receiver

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