Question about Belkin Home Office 350VA (f6h350-usb-dl) UPS System

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Not working I have two of these. One for the TV/DVD/Satelite box etc and one for the computer. They both worked very well at first. We get a lot of power cuts lasting seconds in our area, so they were of great help. The computer one stopped working.................ie the computer went off with the electric instead of the battery taking over. We took it back to the shop and after a lot of persuassion by us they gave us a new one ( it was only about 4 months old). Now the same is happening with both. The battery doesn't kick in when the electric goes off. Any ideas????

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  • Missy99 Apr 19, 2008

    Forgot to say re the above, the power management shows full battery charge and the UPS load is only 55%.

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Some UPS have "Battery backup" and "Surge only" outlets. I don't know if it is the case for your model. The "Surge only" outlets are not connected to the battery and will go off during a power outage. Make sure that the equipement that need to keep running during the outage are connected to the "Battery backup".

Important: Never connect a laser printer to the "Battery backup" outlets because to power draw is just too high.

Have you made sure that the battery is connected inside the UPS? (If the battery is user-replacable)

You may do a simple experiment. Connect you UPS you a wall outlet and plug a conventionnal lamp to a battery backup outlet. Then, unplug the UPS from the wall. If the light goes off, then you may have a problem with your UPS.

Posted on Apr 21, 2008

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