Question about Cameras

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Hi I am Nats, I accidentaly dropped my camera when i was trying to take a pic and it just stop workin and the lens are stucked. it shows lens error and restart camera. What can I do? Please help.! Thanks so much!!! Nats

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  • sim9919 Jul 10, 2010

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Hi there Nats,

When you dropped the camera, there must have been a grit of sand or a dirt built up that caused the lens from retracting, thus it is giving you the "lens error". Here is what you try to do. Hold your camera on your right hand with its lens facing the ground. Now, turn on the camera by pressing the ON button while tapping the camera's base on your left palm. Do this a few times like you were trying to take out the dirt off the camera's lens.

Also try to use a canned air or blower to blow in the sides around the lens barrel to blow off sand that might be jamming the lens.

Please let me know if this works or not so I could advice you other solutions.

Posted on Jul 10, 2010

  • sim9919 Jul 10, 2010

    I tried but it still doesnt work. now it has the zzzzzz... sound whenever i try to on and off. any other solutions? I m bout to go on vacation next week i hope it works soon. thanks so much for helping.

  • virtualhost
    virtualhost Jul 10, 2010

    Hi there Nats,

    If you turn on the camera, does it seem to be moving its lens like giving slight movements? like its trying to retract out? Try other solutions like the following:

    1. Lay the camera on the table with the lens facing up. Now press and press and hold the shutter button and the power ON button simultaneously. The camera will eventually try to focus automatically while
    the lens is retracting out.

    2. If you can notice that the lens barrel appears has bent or crooked, try rotating the lens by forcing it out or pulling and twisting the lens barrel pressing the power button.

    3. Now as you said there is a zzzzz sound while trying to turn on the camera, the lens barrel guide may be misaligned due to the fall. Look for uneven gaps around the lens and then using your finger, gently push one side at a time. Try to listen closely for any click sound as you push the side or the lens barrel one at a time. If you heard the click, try turning on the camera again.

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