Question about Stanley NEW Bostitch 2 HP 6 Gallon Electric Air Compressor
The pressure regulator knob seems to be stripped, preventing me from tightening the knob and increasing the air pressure in the hose. Is there a fix?
Call Bostitch At 800-556-6696 and they will send you a free redesign part #27. It was a bad design part and I just did it a minute ago.
Posted on Jul 12, 2010
Calling the 800.556.6696 phone # and referencing CAP 200P-OF compressor and stating that the threads stripped on the regulator yielded me an immediate offer for a free regulator replacement. I was told they were redesigned and it wouldn't happen again.
FWIW, emailing customer service yielded a request for a receipt for warranty purposes, so I searched google for a cust serv #, and came to this page. Thanks "rijeko"
Posted on Dec 27, 2010
Here is the story. You do not need a receipt but tell them it is the older compressor. They are obligated by law to replace the part since it has been deemed defective unless they want a class action lawsuit in which case they would have to pay triple damages.
Posted on Jan 27, 2011
I had the exact same problem from mine. I called the 800 number and pressed 1 for part information and they gave me a local number to call for warrenty information. When I called it they told me I would have to purchase the part. I told them that wasnt right, but they didnt seem to care. They did give me the option of driving 1hr to have them replace the part for me after I purchased it, or have me pay to have it shipped and replace it myself. I called back to the 800 number and pressed 2 for technical support this time I talked to a very nice lady named Sandy who ordered the part for me free of charge. So when you call be sure to press 2 and if possible ask for Sandy...haha Thank you Sandy!
Posted on Jan 25, 2012
Just in case any one is interested.. I just got mine ordered today shipped free and no charge for the part even though the compressor was made in 2008!!
Posted on Jun 18, 2013
Called 5 min ago, got free replacement part from Bostitch with no problem.
Just an update.
Posted on Jun 12, 2012
Thanks to all for posting. I called the 800-556-6696 on 7/3/15. First I went to the parts option and was offered a $17 part with 10.99 shipping. I called again and selected the warranty option. I got Sandy! She said compressor warranties are 1 year but as a courtesy offered to send me a replacement part if I was willing to replace itself. She provided helpful tips for getting the outer cover off too she said for the 2 long bolts to use a 8mm 6 point deep extension on one end and a slotted screwdriver on the other. See also the is YouTube video for case removal https://m.youtube.com/watch?v=HvKefX0m9s8. Thank you all for the help!!!
Posted on Jul 03, 2015
Just called the 1-800 number and told them the problem with the broken knob. At first the rep refused to replace it since I had bought the compressor over a year ago. I then told the rep I would just go buy a new one and switch out the tanks and return the broken one since it still looks new since I barely use it. The rep said "I will replace it this ONE time.". So nice of them to be so generous to replace a part that they know is defective. Good luck to everyone else calling them.
Posted on Dec 06, 2011
All these responses have been very helpful. I also had a stripped regulator knob on my Bostitch CAP2000P-OF air compressor and based upon these responses called the 1-800 number. They indicated there is no recall or defective conditions and they had the part in stock and could sell it to me. I referenced these responses and told them to quit playing games with me. After the scripted hold while my request was reviewed with a "supervisor" they came back on the phone and indicated they would replace free of charge.
Posted on Oct 17, 2016
Just called the 800 number provided, and the operator tried to insist that there is no problem, recall, redesign. But after I insisted for about 10 minutes, she conceded that she would send a one-time courtesy replacement part. Stay strong and respectful, and you will get the replacement!
Posted on Oct 09, 2015
AS others I called Bostitch cs first and was told to call a local service center. I called them and they wanted me to bring in the compressor, since they are an hour away I declined.
Called Bostitch back and selected warranty and spoke with a lady, explained the whole speil. First she said there was no recall on the unit, but I politely referred to this thread and other users. I was put on hold twice and finally she came back and told me, as a courtesy , they would ship me a replacement part.
SO Kudos to their customer service, I will continue to be a Bostitch user and customer.
Posted on Oct 06, 2015
Does anyone know how to get the cover off of the air compressor?
Posted on Sep 03, 2015
I had the same experience with Sandy today, 7/8/2015, that others had. She (and Bostich) is well aware of the problem with that particular regulator knob. No questions asked - except that she asked which kind of compressor I had. One model has a 0 in the model number and the other has a 1. The model I have has a red knob that pulls out when starting it. You have to tell her if you have that or not. It ships today, will be here in 7-10 business days, no charge. Relieved that it wasn't a hassle and doesn't cost me anything.
Posted on Jul 08, 2015
I just called 800-556-6696 and took option #2 as I am a Customer. Then just waited for an operator. Nice lady named Ashley answered. I told her that I had the air compressor with the defective pressure reducer and she immediately took my info and told me a new part would be shipped right away. No questions asked. No charge. Super easy.
Posted on Dec 12, 2014
I called and was told that the part was not under a recall, but had been redesigned. They refused to replace the regulator since it was out of warranty, and referred me to a service center where I could purchase a replacement part. I will never purchase another Bostich product again.
Posted on Jul 01, 2014
Just called the 800 number and they said that they do not show any faulty parts for this model. They are directing me to the service center. They said that I can pay for parts directly or I can go to the service center and not pay for shipping. Does not sound like the customer service staff are consistant.I am getting ready for the run around.
Posted on Apr 15, 2013
Will not build pressure.
Posted on Mar 17, 2013
My 6 gal compressor will not shut off it goes to 80 lbs and stays there???
Posted on Aug 26, 2011
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Posted on Jan 02, 2017
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