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My Dell 968w all in one machine will not scan into one online company database. I think the path on the browser will not load. My tech support is gone for the weekend. What should I do? I need to be running the scan this weekend.

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1. Turn on your computer and printer, and make sure they are connected.
2. Load your original document. For more information, see Loading Original Documents.
NOTE: Do not load postcards, photo cards, photo paper, or small images in the Automatic Document Feeder (ADF). Place these items on the scanner glass.

In Windows Vista :
1. Click Start icon® Programs.
2. Click Dell Printers.
3. Click Dell 968 AIO Printer.

In Windows® XP or Windows 2000:

Click Start® Programs or All Programs® Dell Printers® Dell 968 AIO Printer.
Select Dell All-In-One Center.The Dell All-In-One Center opens.
From the Send scanned image to: drop-down menu, select the program you want to use.
NOTE: If the program you want to use is not listed, select Search for more in the drop-down menu. On the next screen, click Add to locate and add the program to the list.
Click See More Scan Settings to customize your scan.
After customizing your settings, click Scan Now.

Let us know if you have something more to know else accept the suggestion.
Thank You for contacting

Posted on Jul 10, 2010

  • james_buccig Jul 10, 2010

    Hi Wiz,

    I work for a USA financial firm and the advanced search is not showing the company logo or name as required by regulations. Is this a tech issue I must resolve with tech support on Monday the 13th of July?

    My e-mail response from tech support on friday evening was "scan and send" or a like three word


    If you can't help I'll understand or do I have to have a more in depth personal phone conversation with tech support than the call that I made friday before 5pm close of business? I made the call 45 minutes before close of the business. Maybe not enough time for a solution. I beleive, that a window opened to browse and if I were to enter the path of the scan would this help or be the possible solution?

    Jim @ 518-383-0517 EST.



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