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"Guide" button makes Sony Bravia TV go to black screen

"Guide" button pulls up the tv guide. Time across the top and channels down the side. As of yesterday when you hit the "guide" button the screen goes black. Sony Bravia. One year old.

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I am having the same problem with my newish Sony Bravia. There is only a black screen when I use the "GUIDE" button. And individual channels show "No program description".
Did you ever figure out the problem?
Thanks.

Posted on Jan 05, 2011

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Posted on Jan 02, 2017

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The channel guide only shows no information available most of the time


sidbashford

You are getting that message because the receiver is not updating the Electronic Program Guide (EPG). Try unplugging the receiver from your electrical outlet for about 10 seconds (make sure all lights on receiver go out) and plug back in. This will cause the receiver to reboot and re-acquire satellite signal. Allow it also to download the program guide. After you get your channel back, pull up your guide, go into the future to see if it updated.

If it did not update, you'll need to run a check switch test. Press Menu on your DISH remote; should have Main Menu on TV screen. Press 6 (System Setup), 1 (Installation), and 1(Point Dish). Highlight the CHECK SWITCH button on the upper right of the screen and press the Select button on remote. On the Installation Summary screen, highlight the TEST button at the bottom of screen and press the Select button on the remote. This will initiate the test. Allow the test to complete. Once completed, exit out of each screen till you get to Acquiring Satellite Signal on TV screen. After acquisition completion, allow it to download the program guide. If this doesn't fix the problem, you may need a new receiver. I hope this helps.

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1 Answer

Pioneer plasma elite pro-504pu how do reset to factory mode on standby mode >??


hi,
u cam reset ur only by the following way.

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In order to enter Service Mode, TV guide must be turned off

In order to do this procedure you must have and use the correct remote. The full function remote that

came with the set has a TV Guide Logo in a red box. This is the remote you should use.


NOTE: If TV guide has not yet been setup, then the 1st step is to follow instructions to set TV guide up.

Enter ZIP code, cable or ant. Etc.



1.press and release the "TV Guide". TV guide will appear on the screen.

2.Navigate to the TV Guide tool bar and use the ">" button to select "setup" in the menu and press

and release the "enter" button

3.use the "arrow down" button to select "default options"

4.press and release the "enter" button and select "general defaults"

5.press and release the "enter" button (opens menu on lower left side)

6. use the "arrow down" button to select "auto guide"

7. use the ">" button to select "off"

8. use the "arrow down" button to select "done"

9. press and release the "enter"

10. press and release the "TV Guide" button to turn the display off



System Reset Using Service Mode:



1. Enter Service Mode

2. Use the "muting" button to select "initialize" screen

3. While on the "initialize" screen

4. Use the "down arrow" button to select "final setup"

5. Press and release the "enter" button to select "data reset"

6. Use the ">" button on the remote to select "yes"

7. Press and hold the "enter" button until the screen goes black release "enter" button on remote.

8. Power the unit off using the remote control

9. Unplug the power cord from the media receiver to complete the reset

10. Plug in the media receiver; turn the system on and reset is complete.


ok

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Not the remote.It the Cogeco box.The box data's it out of dated,some time this happen.Unplug the Cogeco box about an hour,replug the box.Let it update it software.Goto the tv setup goto CH. rescan it again,all the tv channel should be back.

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1 Answer

Guide only takes up 2/3 of bottom of screen. Shouldn't it extend all the way across?


Confused....you say, 2/3 of BOTTOM of screen? Are you pressing the "guide" button on the remote or the "ok" button? Pressing the "ok" button gives you a mini-guide, only taking up top or bottom of screen, depending on what you prefer. As for it not extending across the screen (sideways/left to right?), you probably have the output resolution set to HD (720p or 1080i). That will cause the fullscreen menus to preserve their 4:3 aspect. The menus were not designed for widescreen resolutions. If your box is set to SD (and 4:3 override to 'stretch'), it would stretch it across the entire screen (assuming you have 16:9 TV).

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Hope this helps, please rate my solution.

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1 Answer

Panasonic dmr-eh50 Clock setting greyed out - unable to reset clock after clocks went back.


To resolve this issue follow the steps below:

(1) Remove all discs from the unit.
(2) Set the unit to DVD Mode
(3) From the front panel of the unit, open the middle door to display the up and down channel buttons
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(5) Release the up and down channel buttons
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Good luck!!!

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It was as though someone had there finger on the channel up button.
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