Question about HP Photosmart Premium C309A All-In-One Printer

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My couple month old 309a hp photosmart premium printer keeps coming up with ink jet failure. How can that be? I checked the cartridges and they look find to me. Every so often it will let something be printed and then does this again. Very frustrating for a new printer to act this way.

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Ink jet failure or ink system failure? I see the ink system failure often. If the cartridges are ok and properly inserted (check for clogs in the vents that can be cleared with a pin just in case), the printhead may be the problem. First remove the cartridges, lift the latch handle on the right and lift the printhead straight up to remove it. Clean the ramps on the side of the ink nozzles, the edge between the ink nozzles and the electrical contacts and the electrical contacts. Do not touch the contacts with your hands/fingers. To do the cleaning you need several lint free cloths or papers and distilled or bottled water. Dampen a cloth and wipe the electrical contacts from bottom to top; do not go past the edge between the contacts and the nozzles. Repeat until no ink remains on the contacts. Use another dampened cloth to clean the edge between the contacts and the nozzles. Wipe from right to left; repeat until there is no ink left on the edge. Finally wipe the ramps with another dampened cloth wiping "downhill" away from the ink nozzles until there is no ink left. Dry the areas with another cloth.

Then clean the electrical contacts inside the printer with another dampened cloth going from top to bottom. Then dry the area with a dry cloth. Return the printhead to the printer and lower the latch handle. Replace the ink cartridges and close the access door.

Reset the printer by turning it on and unplugging it from the wall outlet for at least 15 seconds before plugging it back in. Press the power button to turn on the unit if needed. (This should clear the error message.)

If the error persists, a new printhead may be required. Try the automatic printhead cleaning utility (part of the full software) at least twice before cleaning the printhead.

I hope this helps.

Cindy Wells

Posted on Jul 09, 2010

Testimonial: "I will go through these steps again. I have tried it as told. If a HP printhead only lasts that long something must be wrong with there printheads."


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