Question about Canon PIXMA MP510 All-In-One InkJet Printer

2 Answers

Canon PIXMAMP510 gives grating sound after replacing ink tank

I have a three-year old PIXMAMP510. It has been one of the best printers I have had.
Today I replaced the Black ink tank with the correct Canon ink for the MP510. I have done this many times before. The print head holder moved out of sight as usual.

When the printer was turned on there was an 'error code' in the printer read out.

I followed the troubleshooting guide in the printer hand book by unplugging the printer waiting a few minutes and then restarting.

There was a harsh grating sound and the 'error code' was displayed again.

It sounds as though the new ink cartridge may have been inserted incorrectly but the print head holder is out of sight and will not return to the left when the scanning unit is raised.

Can you please help.
David.

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  • dtgibson Jul 09, 2010

    I would like to hear from someone who has seen this problem firsthand and what was the diagnosis

  • dtgibson Jul 10, 2010

    Yes, I appreciate NoNontech's comments, especially working over a weekend.
    David

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2 Answers

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  • Canon Master
  • 4,737 Answers

Please let me know the "error Code" number shown on the printer's display, we need to troubleshoot your problem referring with the error code shown.

While you are preparing to reply, please turn off the printer, disconnect the usb cable and the power cord, leave it for few minutes and again reconnect the power cord and power on the printer. Now lift up the scanning unit and see if the cartridge' carriage is moving or not, also assure that there's no obstruction on the movement.

Awaiting for your quick response so that I can give immediate assistance to you.

Good luck.

Thanks for using FixYa.

Posted on Jul 09, 2010

  • 1 more comment 
  • dtgibson Jul 09, 2010

    Hi Nonotech,

    I tried your suggestion about disconnecting the USB cable and power chord. When restarting the same grating sound ocurred and the 'error # was 5100

    Could I have done something wrong when I replaced the ink tank ?

    Thanks for your help so far.

    David


  • Lebanon Raingam
    Lebanon Raingam Jul 10, 2010

    Thanks for the info, the error code is true about your problem, (error code 5100 means carriage problem). It's possible that the ink tank had replaced has jumped off from it's place, obstructing the movement of the cartridge mechanism, which makes the carriage to stop moving.




    The only solution is with you or you can call a friend who has a little idea about the movement of the carriage. Try your best to pull back the carriage towards the left, so it carefully or if you fee that something will be broken, take a flash light and look inside the passage, perhaps, the object which is obstructing the unit is stuck on the left hand side of the carriage.


    If you can't pull it back, then push it towards the right using a screwdriver or other similar object which you can use, (please do it slowly, with lesser stress, you may damage the print head). It should at least move one way, either left or right. In case, the object that's obstructing the unit is broken, it'd be tough, but you can clear it after taking the machine apart.


    I would suggest you to take it to a service center or an electronic repairing shop (if you know what you are doing with it, go ahead, never mind, but if you are not sure, how to open or how to reassemble, i wouldn't recommend).




    I wish you good luck.




    Thanks for using FixYa.

  • Lebanon Raingam
    Lebanon Raingam Jul 10, 2010

    Thanks David, I wish you all the Best.




    Thanks for using FixYa.

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  • Master
  • 1,561 Answers

Hello,

It seems to me that the belt that move the printer cartridge left and right is stuck and might be damage, but before you can tell this, you will need to disassemble the printer to have access to the belt to see if is worn out because when cartridge are stuck like that, it most likely the belt is worn out, check to see the belt, if defective, replace to fix the problem with you printer.

Take care.

Posted on Jul 09, 2010

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    mp500_openbutton.gif

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    mp500_scanningunit_open.gif

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    05sj00141_08_en.gif

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    05sj00141_09_en.jpg

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