Locked C drive
posted by Monny2 on Apr 19, 2008
Hi I have accidently locked my C drive. I can't do a disk cleanup as when I schedule one, on the restart it comes up with ' Cannot open volume for direct access. Unfortunately I'm not very good on the computer but if you could let me know of an easy way to get things the way they should be without losing any of my files or programmes I would be very appreciative. I hope you can help please.
Thank you in advance
Monny
Comment by Monny2, posted on Apr 20, 2008
Hi,
Thank you so much for your replies. It appears I was a bit vague in my description of my problem. I had a system crash in which my system restore wouldn't allow me to go back to an earlier time so I muddled my way back to where the system was doing mostly all of what I wanted. I think that maybe at the same time my C drive decided to lock. I probably have done it myself along the way without even knowing. I don't have it password protected as I am the only operator. I have all the updates as they are on automatic download including SP2. I am so grateful to you all for trying to help me. Thank you.
Thank you so much for your replies. It appears I was a bit vague in my description of my problem. I had a system crash in which my system restore wouldn't allow me to go back to an earlier time so I muddled my way back to where the system was doing mostly all of what I wanted. I think that maybe at the same time my C drive decided to lock. I probably have done it myself along the way without even knowing. I don't have it password protected as I am the only operator. I have all the updates as they are on automatic download including SP2. I am so grateful to you all for trying to help me. Thank you.
Comment by Monny2, posted on Apr 20, 2008
Hi smartsolve, thank you for trying to help me. I was so excited when I saw your reply. I thought I should use the link you gave me to make sure my housework was in order. Fortunately it came back clean. Thank you.
Comment by Monny2, posted on Apr 23, 2008
Hi smartsolve, please accept my apologies for taking so long to get back to you. Unfortunately work had to take precedence. Thank you so much for you kind offer of continued help with this problem.
It is the chkdsk which I am trying to run. I have tried scheduling it and I get this message:
"The new task has been created, but may not run because the account information could not be set. The specific error is: 0x80070005: Access is denied.Try using the Task pane page Browse button to locate the application.”
It was by pure chance that I found the specific error was created because I didn’t have a password. I then created one and tried again. This time the message read: The disk check could not be performed because the disk check utility needs exclusive access to some of Windows files on the disk. These files can only be accessed by restarting Windows. Do you want to schedule this disk check to start the next time you restart your computer? I said yes and did the restart. On the restart it all looked good and then I received a message which said: Something about it being NTFS & then goes on to say ‘Cannot open volume for direct access. Windows has finished checking the disk,’ this takes about 30seconds.
I do have Defender & on your advice I did a complete scan with it. It took about 3.15hrs. (I do a lot of graphics.) It was only set for a quick scan. It found 5 High Priority and 2 Medium level problems. My computer definitely seems to be running a lot better, so thank you for that. In all honesty I didn’t know what it was for!
I have all the Windows updates as they come in automatically. I hope this information helps. As stated earlier I really don’t know what I’m doing so I appreciate your patience. By the way I see you are now a Wiz. Congratulations! Well done. I look forward to your next post should you have the time. Thanking you.
Monny.
It is the chkdsk which I am trying to run. I have tried scheduling it and I get this message:
"The new task has been created, but may not run because the account information could not be set. The specific error is: 0x80070005: Access is denied.Try using the Task pane page Browse button to locate the application.”
It was by pure chance that I found the specific error was created because I didn’t have a password. I then created one and tried again. This time the message read: The disk check could not be performed because the disk check utility needs exclusive access to some of Windows files on the disk. These files can only be accessed by restarting Windows. Do you want to schedule this disk check to start the next time you restart your computer? I said yes and did the restart. On the restart it all looked good and then I received a message which said: Something about it being NTFS & then goes on to say ‘Cannot open volume for direct access. Windows has finished checking the disk,’ this takes about 30seconds.
I do have Defender & on your advice I did a complete scan with it. It took about 3.15hrs. (I do a lot of graphics.) It was only set for a quick scan. It found 5 High Priority and 2 Medium level problems. My computer definitely seems to be running a lot better, so thank you for that. In all honesty I didn’t know what it was for!
I have all the Windows updates as they come in automatically. I hope this information helps. As stated earlier I really don’t know what I’m doing so I appreciate your patience. By the way I see you are now a Wiz. Congratulations! Well done. I look forward to your next post should you have the time. Thanking you.
Monny.
Comment by Monny2, posted on Apr 25, 2008
Hi smartsolve,
Thank you so much for checking to see how things are. It was very thoughtful of you and much appreciated. I'm sorry I should have let you know. I'm still waiting for Microsoft to get back to me. I sent them the details they asked for to get the hotfix but as yet nothing. I suppose they do send me something to apply do they; or is it done from there. Forgive my ignorance! I will wait until I hear from you again as to what should have happened if you don't mind letting me know. I don't mean to be a pest.
Thank you so much for checking to see how things are. It was very thoughtful of you and much appreciated. I'm sorry I should have let you know. I'm still waiting for Microsoft to get back to me. I sent them the details they asked for to get the hotfix but as yet nothing. I suppose they do send me something to apply do they; or is it done from there. Forgive my ignorance! I will wait until I hear from you again as to what should have happened if you don't mind letting me know. I don't mean to be a pest.
Comment by Monny2, posted on Apr 25, 2008
Sorry smartsolve, I forgot to ask you. Would that issue be why I can no longer tab in IE7 or would that be a separate issue? Please tell me it's one and the same, she says with fingers crossed.
Comment by Monny2, posted on Apr 25, 2008
Hi smartsolve, I'm so very sorry I didn't give you the rating earlier. I felt you deserved it a long time ago with all your help and wealth of knowledege. Truly another oversight on my part, probably too absorbed following your detailed instructions to the letter T. When I have completed your suggestions I feel very proud of myself as they are all things I have never done before.
Yes I did everything you have suggested immediately on arrival of your suggestions. I will get in touch with MS again as it is nearer 3 days ago that I wrote to them. I thought it was getting a bit late so was pleased to get your reply. I'm now going in to have a look at IE7. I'm sorry I didn't intend to create more work for you, I just thought it may have been created by the same problem. Grrr.
I don't know what I have done to create all these issues but I did it well for sure.
I am in fairly remote part of New Zealand so your help is more appreciated than you will ever know, as computer technicians here are not easy to find; especially in my area with a population of about 3,000. I hope you have a wonderful weekend. Take care.
Ever appreciative,
Monny.
Yes I did everything you have suggested immediately on arrival of your suggestions. I will get in touch with MS again as it is nearer 3 days ago that I wrote to them. I thought it was getting a bit late so was pleased to get your reply. I'm now going in to have a look at IE7. I'm sorry I didn't intend to create more work for you, I just thought it may have been created by the same problem. Grrr.
I don't know what I have done to create all these issues but I did it well for sure.
I am in fairly remote part of New Zealand so your help is more appreciated than you will ever know, as computer technicians here are not easy to find; especially in my area with a population of about 3,000. I hope you have a wonderful weekend. Take care.
Ever appreciative,
Monny.
Comment by Monny2, posted on Apr 26, 2008
Hi smartsolve, Crikey, thank you so much for taking me under your wing. It is very kind of you & I must admit I feel really safe. I can't believe how lucky I was to have you offer your help on my question.
Today I have some good and some bad news. I have to share my good new 1st as I am so excited. I have IE7 sorted. I uninstalled the Windows live toolbar! Presto tabbing is back to normal, my mouse does as I direct it to (doesn't drag text all over the page) & actually hilites where I want it to. The links I click onto in my mailbox work again. Isn't it great?? The list of small things goes on. I'm so happy, as now all I have to do (wait for it) is wait for MS to send me the hotfix. I think my best line of action will be to write to them every other day until I get it?
I promise I will let you know when, if ever, MS get the hotfix to me as if it wasn't for you I would probably wouldn't have a computer now. It would have probably ended up in computer heaven by this time.
By reading the smaller annoying problems I was having you are probably realising now just how appreciative I am of your help. It would have been lovely to be able to have been in touch with you directly but as you say sharing of an email addy on here is not a good idea.
Have a great day my friend.
Monny;-)
Today I have some good and some bad news. I have to share my good new 1st as I am so excited. I have IE7 sorted. I uninstalled the Windows live toolbar! Presto tabbing is back to normal, my mouse does as I direct it to (doesn't drag text all over the page) & actually hilites where I want it to. The links I click onto in my mailbox work again. Isn't it great?? The list of small things goes on. I'm so happy, as now all I have to do (wait for it) is wait for MS to send me the hotfix. I think my best line of action will be to write to them every other day until I get it?
I promise I will let you know when, if ever, MS get the hotfix to me as if it wasn't for you I would probably wouldn't have a computer now. It would have probably ended up in computer heaven by this time.
By reading the smaller annoying problems I was having you are probably realising now just how appreciative I am of your help. It would have been lovely to be able to have been in touch with you directly but as you say sharing of an email addy on here is not a good idea.
Have a great day my friend.
Monny;-)
Comment by Monny2, posted on Jun 04, 2008
Hi Smartsolve,
I hope after all this time you remember me. I'm sorry I haven't been able to respond to you, simply because this 'lovely' computer of mine was misbehaving. I have been so concerned that I wasn't able to get in touch with you after you spending all that time with my issues & getting it resolved. I have tried so many times to get the hotfix you recommended but I still haven't had a response. I am now wondering if they are in fact receiving my mails. Nothing would surprise me with this little gem I am running.
Of course with my computer literacy it is possible that I am not filling in the form correctly. They give you this form to fill in of which I don't understand a lot of the technical lingo. Anyway I am now going to give it another go now that I am online again, for good this time hopefully. I can't begin to tell you what a nightmare it has been. I have this online business which is very hard to run offline. LOL.
I am always appreciative of your help & will let you know the outcome asap. Hope you don't mind me getting in touch after all this while.
Take care my friend.
Monny
I hope after all this time you remember me. I'm sorry I haven't been able to respond to you, simply because this 'lovely' computer of mine was misbehaving. I have been so concerned that I wasn't able to get in touch with you after you spending all that time with my issues & getting it resolved. I have tried so many times to get the hotfix you recommended but I still haven't had a response. I am now wondering if they are in fact receiving my mails. Nothing would surprise me with this little gem I am running.
Of course with my computer literacy it is possible that I am not filling in the form correctly. They give you this form to fill in of which I don't understand a lot of the technical lingo. Anyway I am now going to give it another go now that I am online again, for good this time hopefully. I can't begin to tell you what a nightmare it has been. I have this online business which is very hard to run offline. LOL. I am always appreciative of your help & will let you know the outcome asap. Hope you don't mind me getting in touch after all this while.
Take care my friend.
Monny
Clarification Request
by smartsolve, posted on Apr 19, 2008
Do you mean locked with a password?
Best Solution
posted on Apr 19, 2008
GuruTake a look at this page:
http://support.microsoft.com/kb/823439
which appears to address your very issue. If you have not applied SP2, that would likely be the best solution.
http://support.microsoft.com/kb/823439
which appears to address your very issue. If you have not applied SP2, that would likely be the best solution.
Comment by smartsolve, posted on Apr 20, 2008
Monny2: If you can provide a little more information, I will try to help you further. Are you able to operate the disk at all? Assuming so, at what point exactly do you experience the "locked" issue? Is it only when you schedule something to run at startup? If so, is it a chkdsk that is scheduled, or is something else scheduled? Have you downloaded and run Windows Defender, and/or other virus/spyware solutions?
At any rate, the exact message you put in your original post (based on my research) relates only to the chkdsk.exe process. So, what do you mean by "it came back clean"? If you are able to run chkdsk outside startup, there could be a BIOS or other startup file issue. I will continue to try to help if you would like - yesterday's suggestion was a "stab in the dark" given the amount of information available. I would like to help you get to the point of satisfaction that you can rate this as "FixYa" - if there is a hardware problem, that is not something that can be corrected remotely... Look forward to further info!
At any rate, the exact message you put in your original post (based on my research) relates only to the chkdsk.exe process. So, what do you mean by "it came back clean"? If you are able to run chkdsk outside startup, there could be a BIOS or other startup file issue. I will continue to try to help if you would like - yesterday's suggestion was a "stab in the dark" given the amount of information available. I would like to help you get to the point of satisfaction that you can rate this as "FixYa" - if there is a hardware problem, that is not something that can be corrected remotely... Look forward to further info!
Comment by smartsolve, posted on Apr 20, 2008
Monny2:
One more suggestion without details - disable any virus checker or disk monitor tools, or other startup programs that are unnecessary. They could also result in this type of locking...
Reference:
http://support.microsoft.com/kb/555484/en-us
One more suggestion without details - disable any virus checker or disk monitor tools, or other startup programs that are unnecessary. They could also result in this type of locking...
Reference:
http://support.microsoft.com/kb/555484/en-us
Comment by smartsolve, posted on Apr 23, 2008
Monny2: I understand about work - I am doing this around work hours as well, so if delayed in responding, please accept my apology and let's stick with it. I want to get to where you are fixed if at all possible!!
PLEASE CHECK #3 below first! This looks like the WINNER! I already had the others set forth, so I have left them, just in case #3 doesn't work - but it should. Long and short of this is that a hotfix is available for this very problem - that error code received when scheduling a task. It means contacting MS through the link to obtain the hotfix, and they should support you throughout. However, the other info below is relevant if you have other issues, or if this for some unfathomable reason doesn't work. Please let me know how it turns out - I would really like to reach a "FixYa"!
1) If Windows updates are set to download and install automatically, turn it off. (This is simple to do through the "My Computer"/"Properties"/"Windows Update" tab.) The reason I say this is to eliminate that as a source of the problem. I have personally experienced issues from blue screens to 100% resource utilization & frozen PC, all the way to my CPU reporting speed incorrectly - all due to automatic updates!
2) Suggest downloading and running the WGA Diagnostic Tool - reference:
http://support.microsoft.com/kb/917499
This should help to make sure Genuine Advantage is not at fault.
3) Microsoft has identified and created a hotfix for this very error (0x80070005) when received in relation to scheduling a task. It seems to be exactly what you are experiencing. Follow the instructions, obtain the hotfix, and let them guide you through the fix. They should (hopefully) be able to get that done for you!
I am crossing my fingers for you - we'll get to FixYa together!! Have a great night!
PLEASE CHECK #3 below first! This looks like the WINNER! I already had the others set forth, so I have left them, just in case #3 doesn't work - but it should. Long and short of this is that a hotfix is available for this very problem - that error code received when scheduling a task. It means contacting MS through the link to obtain the hotfix, and they should support you throughout. However, the other info below is relevant if you have other issues, or if this for some unfathomable reason doesn't work. Please let me know how it turns out - I would really like to reach a "FixYa"!
1) If Windows updates are set to download and install automatically, turn it off. (This is simple to do through the "My Computer"/"Properties"/"Windows Update" tab.) The reason I say this is to eliminate that as a source of the problem. I have personally experienced issues from blue screens to 100% resource utilization & frozen PC, all the way to my CPU reporting speed incorrectly - all due to automatic updates!
2) Suggest downloading and running the WGA Diagnostic Tool - reference:
http://support.microsoft.com/kb/917499
This should help to make sure Genuine Advantage is not at fault.
3) Microsoft has identified and created a hotfix for this very error (0x80070005) when received in relation to scheduling a task. It seems to be exactly what you are experiencing. Follow the instructions, obtain the hotfix, and let them guide you through the fix. They should (hopefully) be able to get that done for you!
I am crossing my fingers for you - we'll get to FixYa together!! Have a great night!
Comment by smartsolve, posted on Apr 23, 2008
OK, sorry - I was so excited about the hotfix I forgot to put the link there - here ya go:
http://support.microsoft.com/kb/904423
I'll await your reply to let me know it's all A-OK! :)
http://support.microsoft.com/kb/904423
I'll await your reply to let me know it's all A-OK! :)
Comment by smartsolve, posted on Apr 24, 2008
Monny2: Hope you are well, and that you have perhaps had a chance to review the detailed help I last posted for you. Given the last item and its high probability of success - even if Microsoft has to help you to get it working (since it's a hotfix) - I would hope that we have reached a FixYa solution level. Please let me know when you can!
Comment by smartsolve, posted on Apr 25, 2008
In re the hotfix - MS states that they should send you a link to the hotfix by e-mail within 8 business hours of submitting the request. So, if it has been longer than 8 business hours, I wouldn't hesitate to either call and complain (get some attention) or submit the request again, along with your thoughts about their delay.
On the IE7 tab issue, this is very likely a simple matter (but unrelated to the one we've been working on.) You should be able to find the option in IE7 to enable tabbed windows. My guess is that it was inadvertently turned off at some time. Hopefully it will be that simple. Did you do the other things I suggested (i.e., disabling automatic updates)? I would do this at least until your issues appear to be resolved. As I have had so many problems created by that process, I have left it turned off, and just go routinely to the update site to obtain any updates periodically. It's one of those areas that they keep fixing, but it never is really completely "fixed" - and this evidently can affect just about anything.
So, I would summarize and suggest taking action on items 1 and 2, sending or phoning a complaint to MS to get your hotfix, and checking your options in IE7. You may also want to make sure that any updates to IE7 have been applied as needed. Do you think I have now provided you with enough info to at least get a FixYa rating? I will continue to help you, of course, but really would like to see a rating that seems to reflect more of the work I have done on this for you - is this OK? Thanks again, and I will look forward to more info. (Let me know if IE7 options are set to display windows in tabs and I will research that, but won't be able to do for a day or two...) Have a great day and looking forward to hearing from you again!
On the IE7 tab issue, this is very likely a simple matter (but unrelated to the one we've been working on.) You should be able to find the option in IE7 to enable tabbed windows. My guess is that it was inadvertently turned off at some time. Hopefully it will be that simple. Did you do the other things I suggested (i.e., disabling automatic updates)? I would do this at least until your issues appear to be resolved. As I have had so many problems created by that process, I have left it turned off, and just go routinely to the update site to obtain any updates periodically. It's one of those areas that they keep fixing, but it never is really completely "fixed" - and this evidently can affect just about anything.
So, I would summarize and suggest taking action on items 1 and 2, sending or phoning a complaint to MS to get your hotfix, and checking your options in IE7. You may also want to make sure that any updates to IE7 have been applied as needed. Do you think I have now provided you with enough info to at least get a FixYa rating? I will continue to help you, of course, but really would like to see a rating that seems to reflect more of the work I have done on this for you - is this OK? Thanks again, and I will look forward to more info. (Let me know if IE7 options are set to display windows in tabs and I will research that, but won't be able to do for a day or two...) Have a great day and looking forward to hearing from you again!
Comment by smartsolve, posted on Apr 25, 2008
OK, Monny2 - you've now grabbed a place in my heart! :-) I understand your frustration. In re IE7 tabs: tochange how tabs work in Internet Explorer: Tools > Internet Options > on the General tab, under Tabs, click SettingsTools > Internet Options > on the General tab, under Tabs, click Settings, then choose what you want to happen. I hope this problem is this simple! Let me know - hope it works quickly!
smartsolve
smartsolve
Comment by smartsolve, posted on Apr 26, 2008
Monny:
Thank you much for the kind words - it really gives me a great feeling to hear something nice about my work. Please let me know how we are doing with the hotfix and with IE7. (I have not put IE7 on my machine yet, as certain apps I use still need IE6. So I don't have that knowledge completely at my fingertips, but I have helped others, and it's not hard to handle, usually.)
Any word from MS yet? They should follow their own policy regarding response times, huh? And - I will tell you that more than likely you didn't really do anything to cause the issues that are popping up. Most of us don't - they just happen, and the most infuriating part can be trying to work through the vendor(s) to get the solutions. Don't worry - I will help you as much as possible. If my e-mail wouldn't be posted for the whole world to see into perpetuity, I would give it to you so we could correspond directly! Thank you again for letting me know that I am helping, and have a wonderful weekend!
Thank you much for the kind words - it really gives me a great feeling to hear something nice about my work. Please let me know how we are doing with the hotfix and with IE7. (I have not put IE7 on my machine yet, as certain apps I use still need IE6. So I don't have that knowledge completely at my fingertips, but I have helped others, and it's not hard to handle, usually.)
Any word from MS yet? They should follow their own policy regarding response times, huh? And - I will tell you that more than likely you didn't really do anything to cause the issues that are popping up. Most of us don't - they just happen, and the most infuriating part can be trying to work through the vendor(s) to get the solutions. Don't worry - I will help you as much as possible. If my e-mail wouldn't be posted for the whole world to see into perpetuity, I would give it to you so we could correspond directly! Thank you again for letting me know that I am helping, and have a wonderful weekend!
Comment by smartsolve, posted on Apr 27, 2008
Thanks, Monny, that makes it a good day! So glad to hear that IE is up and running - and that you didn't give up and pitch the thing out the window. Of course, I think there are days when most of us have felt that way...
Now, on the bad guys - MS - I would say to go to the hotfix site each and every day until you get what you need (assuming you have the time to do it). You could just add the page to your favorites, click once a day, and perhaps spend minimal time but still get their attention. Looking forward to hearing that all is well! Now, forget your computer for a while, and enjoy what's left of the weekend!
smartsolve
Now, on the bad guys - MS - I would say to go to the hotfix site each and every day until you get what you need (assuming you have the time to do it). You could just add the page to your favorites, click once a day, and perhaps spend minimal time but still get their attention. Looking forward to hearing that all is well! Now, forget your computer for a while, and enjoy what's left of the weekend!
smartsolve
Comment by smartsolve, posted on Apr 30, 2008
Monny-
Just checking in - any word?
smartsolve
Just checking in - any word?
smartsolve
Comment by smartsolve, posted on May 06, 2008
Monny:
Just checking in again - I was anxious to see what has occurred and if MS has helped! Let me know -
smartsolve
Just checking in again - I was anxious to see what has occurred and if MS has helped! Let me know -
smartsolve
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