Question about Dell Dimension 9100 PC Desktop

1 Answer

Trying to begin

My computer software problem is the following: 1) I turn on the tower 2) my computer screen brings up a black screen with the following:
Type the system password and press
Enter password:

I do not know the password but I attempt one that I think. It then reads:
**Incorrect password.**
Number of unsuccessful password attempts: 7 or more

System halted! Must power down.

Help please! Denise

Posted by on

  • eduardo_rod Jul 09, 2010

    This did not work. I followed the directions to a "T" and still the same "Type the system password and press appears and then right below on the next line it says:
    Enter password:
    and I don't know the password.

    Help,
    Denise

×

1 Answer

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  • Dell Master
  • 4,806 Answers

Hi,

You have to clear the CMOS to clear all power on passwords.

With the computer facing you remove the power cord and then take of the left hand side panel of the tower to expose the motherboard.

Look near the bottom right of the motherboard for the BIOS battery. It looks like this >>>>>
Trying to begin - 5f5bde2.jpg

Remove this battery for about 20 minutes periodically hitting the on/off switch to dispel any residual power from the motherboard. This will clear the CMOS for you.
After 20 mins is up put the battery back in and put the side panel back on.
Turn on the computer and it should boot to the operating system.

Remember to set the year, date and time as these will be reset.


Regards.

Posted on Jul 09, 2010

  • Lee Hodgson
    Lee Hodgson Jul 10, 2010

    Hi,

    Is this a power on password or a windows password?


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