Question about Office Equipment & Supplies

2 Answers

I keep getting an error message lamp problem cannot initialize. Hap scanjet 3970. no help from hp. Bob Hall

Posted by on

  • rahall Jul 12, 2010

    I need to find a web site that provides instructions on disassembling the Hp Scanjet so I may replace the lamp and provides basic professional repair details . I am an engineer and am able to do basic component replacement and contact cleaning.

×

Ad

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 6,826 Answers

Could the lamp be burnt out? If it is, the lamp is not replaceable in this unit.

I looked up the error on the hp.com site and could not find much about it except that there is mercury in the lamp and it works off of a CCD.

Only the following parts are available from hp.com:

HP Scanjet Scanners - HP Scanjet 3970 Digital Flatbed Scanner User Replaceable Parts and Accessories (EMEA) Introduction This document provides information on obtaining user replaceable parts and accessories for the HP Scanjet 3970 Digital Flatbed Scanner in Europe, Middle East and Africa. Parts Interface cable Part Number Part Description C8507-47300 Universal serial bus (USB) interface cable with ferrite - Type 'A' connector to type 'B' connector - 1.7m (5.7 ft) long C9930-80003 Universal serial bus (USB) interface cable (Black) - Type 'A' connector to type 'B' connector - 1.83m (6.0ft) long Power cord Part Number Part Description 8121-0731 Power cord (Black) - 18 AWG, three conductor, 1.9m (75in) long - Has straight (F) C13 receptacle (For 220V in Europe) 8120-6260 Power cord (Black) - 18 AWG, 1.0m (3.3ft) long - Has straight (F) receptacle - (For Saudi Arabia) 8120-6262 Power cord (Black) - 18 AWG 3-wire, 1.0m (3.3ft) - Has straight (F) receptacle - 240V Europe (except Denmark, Ireland and Switzerland) 8120-8881 Power cord (Black) - 17 AWG 3-wire, 1.0m (3.3ft) long - Has straight (F) receptacle (For 220V in Denmark) 8120-8882 Power cord (Black) - 17 AWG, 3-wire, 1.0m (3.3ft) long - Has straight (F) C13 receptacle (for 240VAC in the UK and Ireland) 8121-1003 Power cord (Black) - 17 AWG, 1.0m (3.3ft) long - Has straight (F) receptacle (For 220V in Israel) 8120-8885 Power cord (Black) - 17 AWG 3-wire, 1.0m (3.3ft) long - Has straight (F) receptacle (For 220V in Switzerland) 8120-8886 Power cord (Black) - 17 AWG 3-wire, 1.0m (3.3ft) long - Has straight (F) receptacle (for 240V in South Africa) Power module Part Number Part Description L1970-80003 AC power module (brick type) - 100-240V, 50/60Hz - EC Rohs/Energy Star, 15W - Requires a detachable power cord. TMA (Transparent Materials Adapter) Part Number Part Description Q3194-69001 Cover (document lid) - Includes TMA Q3852-69002 Template for photograph negatives - Used with the TMA Accessories Hub Part Number Part Description Q2707-61600 USB 1.0 hub kit - Includes hub, power supply module, and USB interface cable with Type 'A' connector to type 'B' connector, 1.5m (5.0ft) long - 100-240VAC (UK) Q2707-61601 USB 1.0 hub kit - Includes hub, power supply module, and USB interface cable with Type 'A' connector to type 'B' connector, 1.5m (5.0ft) long - 100-240VAC (Europe) To buy any of these user replaceable parts and accessories, click on the how to buy link at the top of the page.
function submitTo(f) { var msg=""; var message; var helpValue=""; var easyValue=""; var i=0; var index=0; var flag=1; var f = document.feedbackForm var radio1 = false; for (i=0; i") != -1 ) { m = m.replace(">", "-"); } if (m.indexOf("") ==-1) { flag2=false; } } f.comments.value=m; // JAGaf87381- Document Feedback doesnt accept Greek input // f.comments.value = escape(f.comments.value); f.submit(); }else{ } }

Posted on Jul 12, 2010

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 4,737 Answers

I guess you know that this is a Mechanical problem, it simply means the lamp which scans the document is not working properly. It's the bar like unit emitting very bright light which moves to and fro just below the scanner's glass.

There are three basic possibilities with this error.

  1. The Lamp itself.
  2. The Flex Cable which connects the Lamp with the Board (motherbaord of the printer)
  3. The connectors and the board itself
First, open it apart the check the scanner and remove the Lamp, now reconnect it after cleaning the connectors, contact points and the interfaces with cotton dipped in alcohol or spirit or acetone. Place it properly on it's position and power on the printer, check whether the error is still displaying or not. No positive outcome? Then switch off the machine and disconnect it, check the continuity of the flex cable, if it's alright and you see no continuity problem, then the problem is with the lamp or with the board or connectors, during this situation, you'll need another spare to check the issues so that you can find out the problem.

If there's continuity problem and you find it fault, replacing the cable will fix the problem.

On the other hand for connectors, you need to do it very carefully and look every connector points with great effort if you can see any bent or twisted among them, if you are sure that there's nothing to do with it, the the problem must be from the Board which is not as easy as we think could be repaired. You can replace it, while there a problem, we can't find the spare, and so it will be difficult but you could possibly get the one from a Repairing shop or Servicing Center.

*Warning*: If you know how to do all these things, just go ahead or else, please take it to a Service Center or call a Tech and get it repaired. Without proper knowledge, you may damage it if in case it could be easily fixable.

I wish you Good Luck.

Thanks for using FixYa.

Posted on Jul 09, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My hp sacanjet 3970 doesn't work


Most likely cause of the "Scanner could not be initialized" error on the HP Scanjet 3970 is due to using an incorrect power adapter and cord -- the only power module and cord that work for the HP Scanjet 3970 are these part numbers: 8120-6260 for the power cord and L1970-80003 for the power module / AC adapter I hope this info helps you.

May 23, 2010 | HP ScanJet 3970 Flatbed Scanner

3 Answers

I changed my Pc and I don t have an install cd for my hp scanjet 3970.Ca you help me?


Hello,
Here you are:
http://www.driverstock.com/download-HP-3970-driver/10-7-4669/index.html

Ok be sure to select the coresponding windows and type the security code accordingly.

Good luck

Uttam

Jan 26, 2010 | HP ScanJet 3970 Flatbed Scanner

1 Answer

Hp scanjet 3970 on Mac: lamp error


Normally this error means that your lamp will no longer come on to scan anything. The only way to fix this is to replace the bulb. If your bulb is coming on, but you still receive the message, their is an internal error that must be checked by a repair center. You might want to check into the cost of repair as it is often cheaper to replace than repair.

Jul 10, 2009 | HP ScanJet 3970 Flatbed Scanner

1 Answer

Scanner initializing problem


remove to top cover where the glass is, at the buttom thers a start point, that usualy gets dust on then the scanner doesnt know where its at.

May 16, 2009 | HP ScanJet 3970 Flatbed Scanner

1 Answer

I can't find the Serial Number on my HP Scanjet 3970 Flatbed


The 10 character serial number and the product number are located (on my 3970) on a sticker on the inside of the cover.

You can verify that you have the correct numbers if you enter them at

http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyLookup.jsp?lang=en&cc=us&prodSeriesId=298547&prodTypeId=15179

That will tell you if they are the wrong numbers as well as the warranty status of your scanner.

Jan 24, 2009 | HP scanjet 3970 digital flatbed scanner

1 Answer

Using hp scanjet 3970 Just loaded hp scanning software and the large install of the 3970 drivers. When I enter the program the scanner opens and scans te image on the tray. (I am trying to scan a...


Have you checked the cord from the scanner lid to the scanner base. if that doesn't work I would try uninstalling the scanner and then reinstalling it. It sounds like a problem with the twain driver for the scanner.

Dec 20, 2008 | Computers & Internet

1 Answer

Hp scanjet 3970 won't scan, but passes hardware tests


Sometimes the best thing to do is to start from the beginning. If you find that your OS is not listed, we should look at another avenue to resolve this issue.

Completely un-install your scanner. Then restart your computer. Re-install the software for this scanner. Try the following link to get your specific OS drivers that are needed.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01275876&jumpid=ot_recdoc/bps03297/en_us/c01275876/loc:4&custom_solutionid=rd_bps03297&lc=en&dlc=en&cc=us&lang=en&product=73497

Follow this link to get specific installation tips for your scanner:

http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&prodTypeId=15179&prodSeriesId=298547&taskId=115

Please let me know what happens and thank you, Binary Bob

Dec 10, 2008 | HP scanjet 3970 digital flatbed scanner

1 Answer

HP 3970 scanner


I wish I knew, mine just started doing the same thing. I was looking to find a resolution to this when I found your post. I think it's time to get a new scanner...

Jan 26, 2008 | HP scanjet 3970 digital flatbed scanner

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

576 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

jasbo
jasbo

Level 3 Expert

2237 Answers

yadayada
yadayada

Level 3 Expert

76846 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...