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Some how your phone was reset or had the tone turned off. Just follow the below guide and your audio should come back on. I would do a soft reset (turn off the handset, remove the battery then reinsert) before performing the instructions.
Tone settings To select a ringing tone for voice calls, select Tones > Ringing tone. To select a ringing tone for video calls, select Tones > Video call tone. To set the ringing type, select Tones > Ringing type. You can also set the device to sound a ringing tone that is a combination of the spoken name of the caller and the selected ringing tone, when someone from your contacts list calls you. Select Tones > Say caller's name. To set the volume level of the ringing tone, select Tones > Ringing volume. To set the various alert tones, select Tones > Message alert tone, E-mail alert tone, Calendar alarm tone, or Clock alarm tone. To set the device to vibrate when you receive a call, select Tones > Vibrating alert. To set the volume level of the device keypad tones, select Tones > Keypad tones.
I have included a link to download your user manual if needed, it comes as a PDF file so you need to have adobe PDF down loader
Settings In this menu, you can adjust various phone settings. To reset some menu settings to their default values, select Restore factory set. Tone settings Select Menu > Settings > Tone settings and from the available options: Ringing tone-To set the tone for incoming calls Ringing volume-To set the volume level for the ringing and message alert tones. If you set Ringing volume to be level 2 or above, your phone rings with the ringing volume ascending from level 1 to the level you have set when there is an incoming call. Vibrating alert-To set the phone to vibrate when you receive a call or a text message Message alert tone-To set the tone to sound when you receive a text message Warning tones-To set the phone to sound tones, for example, when the battery is running out of power
To turn on a ringtone and vibration, go to your BlackBerry's sounds and ring tone options by either of the following ways:
1. Use the trackball to go to the sound icon in the upper left corner of the main screen and click on it, then toward the bottom of the list that appears, select Set Ring Tones/Alerts, then select Phone.
2. In the Home folder, go to your Options folder (usually toward the bottom, has a wrench icon) and select Sounds and Ring Tones.
Select the ring tone and volume that you want, and for Play Sound select Always. Scroll down to Vibration and set it for On.
There is an option for Vibrate with Ring Tone -- set that to on in order to make your phone both ring and vibrate at the same time, then save the settings when you cancel out, and you're all set.
To mute the ringing tone instead of answering a active call,select Silence. or u can try the following
To set a mute ringing tone for a profile, select Options > Personalise > Ringing tone. Select a ringing tone from the list, or select Download sounds to open a bookmark folder containing a list of bookmarks for downloading tones using the browser. Any downloaded tones are saved to Gallery. To play the ringing tone for a selected contact group only, select Options > Personalise > Alert for, and select the option similar to none,etc...
to set a ring tone in your phone, you must first go to any profile, open it, then select the ring tone option. from there you can select the ring tone you like.
If settings were deleted in error... try this. Go to PROFILES. Make sure an audio profile (ie Normal) is selected. For further personal settings:
Select ADVANCED.
Select (ie) NORMAL.
Scroll to PHONE and depress the pearl ball.
Select OUT OF HOLSTER and set to TONE.
Select RING TONE and select the tone you want.
Select VOLUME and set to your preference.
You might want to do the same for IN HOLSTER.
Base unit ringer tone (use either the handset or the base unit) Make sure the base unit is not being used. Setting the base unit ringer tone by using the 4 Select the desired ringer tone by pressing [d] or [B]. • The handset will ring and the ringer tone will change. If the ringer volume has been turned off, the handset will not ring • You can also select the ringer tone by pressing [1] to [7]. 5 Press Save, then press [OFF]. Press VOLUME [<] or [>], then select the desired ringer tone by pressing [1] to [7]. [1] to [3] : Bell ringer patterns [4] to [7] : Melody patterns • After pressing VOLUME [<] or [>], the base unit will ring using the current ringer tone. • The base unit will ring and the ringer tone will change. • To stop ringing, press [STOP]. 1 Press [MENU]. 2 Scroll to “Initial setting” by pressing [d] or [B], then press Select. 3 Scroll to “Set base unit” by pressing [d] or [B], then press Select. 4 Press Select at “Ringer tone”. 5 Select the desired ringer tone by pressing [d] or [B]. • The base unit will ring and the ringer tone will change. If the base unit ringer volume has been turned off, the base unit will not ring • You can also select the ringer tone by pressing [1] to [7]. 6 Press Save, then press [OFF].
This Can Be Found On Page 17 And 18 Of The User Guide.
If You Do Not Have The User Guide It Can Be Downloaded Here http://support.radioshack.com/support_phones/doc73/73355.pdf
copy any mp3 file to phone ( via cable or bluetooth )
go to multimedia = go to mp3 = now play the song you want as tone,
when song is playing, select options, and select = set as ring tone
DONE and smile......
2. to set Default sound ring tones...
go to menu = my stuff = sounds =
browse the sound files when you like one , select options, and set as ring tone.....
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