Question about Olympus FE-210 Digital Camera

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Help! Will not let me transfer images from camera

I'm trying to download the images on my camera to my PC. I've done it before with no problems. But now, when I click to start the transfer I get a first message "Retreiving thumbnails" and then all of a sudden the screen fades to white and I get the message "Olympus Master has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you of a solution if available."
I have followed through with the solution it offers but it still hasn't fixed the problem (find an error jpg or something).
Any ideas??
I have done a disk check, I've removed the software from my computer and reloaded it, I'm out of idea.
Can anyone help me?
Thank you.

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  • Anonymous May 04, 2008

    i was downloading olympus 2, but there was a fatal error and i cannot remove it from my programs. How do i do this, it will not let me load pictures from my camera.

  • sharon_clark May 11, 2010

    I have Vista Ultimate

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  • Master
  • 2,712 Answers

Removing the software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.

1. Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only.
2. Open the Windows Control Panel.
3. Open the Add / Remove Programs window.
4. Locate the listing for the camera software and remove it. When prompted to remove the camera drivers files, click Yes.
5. Locate any other camera software and remove it as well.

Now download the latest version of the software for your OS from the manufacturer's website.

The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.

1. Click Start --> Run --> Type MSCONFIG --> Click OK
2. On the General tab, choose Selective Startup
3. Uncheck Process SYSTEM.INI file
4. Uncheck Process WIN.INI file
5. Uncheck Load Startup Items
6. Click on the Services tab
7. At the bottom, check Hide All Microsoft Services
8. Uncheck all boxes in the window or click the button labeled Disable All
6. Click OK
7. Click Restart

After restarting, install the downloaded camera software. Next, do the following:

1. Click Start --> Run --> Type MSCONFIG--> Click OK
2. Replace checkmarks in the items that you previously removed them from.
3. On the General tab, choose Normal Startup
4. Click OK
5. Click YES, when asked to restart your computer

Hope that helps! Should you have any further questions, please feel free to post them here.

P.S. - If you find that the solution/answer I provided led you to, or resulted in a fix, please close the ticket with a FixYa! rating. I would be very grateful for your show of appreciation.
If it hasn’t, please do not assign a rating just yet. Please post back as to what steps you took, results, etc, and I will try to assist you further as best I can. I am here at your service.

Thank you for using FIXYA!

Cheers!
IrishDruid

Posted on May 03, 2008

  • Swilin Sampson
    Swilin Sampson May 31, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    P.S. -You can rate this solution with one of
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