I'm trying to download the images on my camera to my PC. I've done it before with no problems. But now, when I click to start the transfer I get a first message "Retreiving thumbnails" and then all of a sudden the screen fades to white and I get the message "Olympus Master has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you of a solution if available."
I have followed through with the solution it offers but it still hasn't fixed the problem (find an error jpg or something).
I have done a disk check, I've removed the software from my computer and reloaded it, I'm out of idea.
Can anyone help me?
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Re: Help! Will not let me transfer images from camera
Removing the software and reinstalling it using a "clean boot" may resolve the symptoms you are experiencing. Booting clean is a way to eliminate programs from conflicting with installation of software.
1. Unplug the camera from the computer. Later you will be prompted by the software to plug in the camera; do so at that time only. 2. Open the Windows Control Panel. 3. Open the Add / Remove Programs window. 4. Locate the listing for the camera software and remove it. When prompted to remove the camera drivers files, click Yes. 5. Locate any other camera software and remove it as well.
Now download the latest version of the software for your OS from the manufacturer's website.
The following is the procedure for a 'clean boot'. I am assuming that you have XP. If you have a different OS, just let me know and I will send you the appropriate procedure to boot clean in that OS.
1. Click Start --> Run --> Type MSCONFIG --> Click OK 2. On the General tab, choose Selective Startup 3. Uncheck Process SYSTEM.INI file 4. Uncheck Process WIN.INI file 5. Uncheck Load Startup Items 6. Click on the Services tab 7. At the bottom, check Hide All Microsoft Services 8. Uncheck all boxes in the window or click the button labeled Disable All 6. Click OK 7. Click Restart
After restarting, install the downloaded camera software. Next, do the following:
1. Click Start --> Run --> Type MSCONFIG--> Click OK 2. Replace checkmarks in the items that you previously removed them from. 3. On the General tab, choose Normal Startup 4. Click OK 5. Click YES, when asked to restart your computer
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The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.
Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program, such as Picasa ( http://picasa.google.com )
Just figured this one out. Man, they don't make it easy. I'm borrowing my roommate's PowerShot A510 and since it has a USB port going out, I'd assume I could simply connect the camera to my PC and access my images directly. Almost every other camera I've seen will register itself to Windows as a straight USB connection (prompting the Windows screen asking how you want to open the connection - 'open folder' etc). This one just sits dead quiet about things :)
If you've just bought this camera at a garage sale or are borrowing it or for whatever other reason do not have the "bundled" software and driver CD or have the camera's serial number, do not bother trying to find windows drivers or try to obtain any software from Canon. You won't get very far.
FINALLY found the solution in the User's Manual (which was free thank God). You can download the manual here: http://usa.canon.com/cusa/support/consumer/digital_cameras/powershot_a_series/powershot_a510#BrochuresAndManuals (Select your operating system and download the "PowerShot A520/A510 Camera User Guide". File name is PSA520510CUG-EN.pdf)
In the User Guide, page 107 (I'll paraphrase): 1. Put camera in Play mode (the switch on the back (green arrow in green box) 2. Press Menu button (center one of the three along the bottom of the view screen) 3. In the 1st menu option (Play Menu, again green arrow in box highlighted), use the wheel button to scroll down to highlight "Transfer Order". Press Set (center of wheel). 4. You should now see "Transfer Order (DPOF) at the top of the screen and "Qty. of images 0". 5. Below "Qty of images 0" you'll see "Order", "Mark All", and "Reset". Order lets you select individual images; Mark All marks all current images for transfer; and Reset is reset. Press Set to choose.
Note: pressing the Menu button while selecting images brings you back to this main screen. If you are already at this main screen and you aren't ready to do your transfer yet, DON'T press the Menu button from this screen as it will initiate the transfer to your computer. Not a horrible thing, but might cause a mini freak-out.
7. Once you're selected the images you want to transfer, from the main Transfer Order window (now showing "Qty. of images" with a count of the images you selected), press the Menu button.
8. You'll see a white progress bar at the bottom of the screen. Don't worry! it's not deleting files or something bad.. (my first thoughts :) .. 9. Go to your PC and Voila! the Windows AutoPlay screen is now active! 10. Proceed with normal Windows USB operations (transferring at least, I didn't try any deletion).
I hope this helps somebody else out there who spent the last 3 hours trying to dig through internet hell to get this to work.
Atm, this is as much as I know so I probably don't have any good answers for any questions. Sorry :))
As a part of the download process, most cameras and transfer applications ask you if you want to delete the images off of your camera once they've successfully transferred to your PC. Check the preference setting of the application you're using to transfer the images to your PC. Best way to check is to transfer images to your PC, disconnect the transfer cable and see if the images are still on your camera.
The only reason your apps freezes is if it is having a hard time communicating with the camera and more often than not it is the memory of the camera that causes this.
A couple of things you can try:
1. Rather than direct connection camera to PC, use a memory card reader. Remove the camera memory and use the reader to access/transfer the files;
2. It may be time to reformat the memory card itself which can be done by the PC through the card reader or the Format command in your camera;
3. retrieve files from the camera memory using a file recovery program such as "GetDataBack for FAT" and after all pictures/data/files have been recovered, do 2 above;
4. Try a different memory card (not necessarily same capacity) to check whether it is the memory or the camera itself; and/or
5. Reset you camera (powering off and removing the battery).
Good luck and kind regards.
Do you have a memeory card reader? They work a lot faster than cable transfer. Get one if you don't, for about $10 or so, or borrow one to test your card. Then see if your memory card (the "disk") displays your pictures onto the computer through the card reader. If it does, your friend might have physically damaged the USB cable connector on the camera or the card socket inside the battery compartment (or, of course, you might have done so yourself somehow). As long as you have the card reader you'll still be able to transfer images.
If the pictures don't show up on the card reader, it's more likely the card itself was damaged, though you say you tried another card. If you've already downloaded the pictures, try reformatting the card (which will erase everything) and then give it another shot.