Question about Hansgrohe AKTIVA BODY SPRAY - 28451931 - Polished Brass

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I have a hansgrohe Activa Kiwa shower head in silver with gold rings and need to clean the head. Do you have the instructions, please? There is quite a lot of tough black over the head and I've undone the centre screw, taken out the first fittings, but the large plastic ring above is firm. How does it come out for cleaning?

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6ya6ya
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Posted on Jan 02, 2017

  • 102 Answers

SOURCE: Leaking hand shower

If it is leaking right where the hose connects to the hand shower, there is usualy a rubber washer inside that may have shifted or need to be replaced. Overtightening is the number one cause for leaks on these. I would try to repair before replacing, as hand showers are costly. Hope this helps.

Posted on May 06, 2010

blueextc3221
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SOURCE: loss of pressure in Hansgrohe shower panel

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Posted on Sep 05, 2010

HANSGROHE US
  • 7 Answers

SOURCE: I replaced a broken Hansgrohe hand shower with a

Hi Christieb942,

When you get a new hand shower you can sometimes get sediment on the federally mandated FLOW RESTRICTOR. Not screaming, that is ****** in cheek. To CHECK the Flow Restrictor for debris, look at the hose connection end of the hand shower. You will see an INSERTED part that is green, yellow, or white. We have to push that in there to satisfy the EPA requirement for flow. You can pull it OUT and rinse it off. Then connect your handshower and try it and see if it is improved. You will not void the warranty in any way by doing this. I hope you understand what I am telling you, but if not you can call me 800-334-0455. I wish I could answer more directly, but Big Brother has eyes.

Posted on Sep 20, 2011

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