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I can't use the fingerprint scannereader (digitalpersona) on my laptop anymore. If i wanna use it it says "enrollment cancelled - the fingerprint reader is not connected. Connect the reader". well i can't figure out how to connect the reader. Could you please help?

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5 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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SOURCE: Change fingerprint for Digital Persona personal on my HP Laptop

Hello, You have enrolled fingerprint right?? then what is the problem... as soon as it boots up press your finger on the sensor...

Posted on Nov 14, 2008

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jonb3838
  • 237 Answers

SOURCE: fingerprint reader hp

well first make sure the fingerprint scanner is compatible second if it is install the drives and that should take care of the issues

Posted on Feb 12, 2009

Joed911
  • 4338 Answers

SOURCE: need free fingerprint enrollment wizard driver for

Go to this link and select your OS:


http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=3769832&


Click on this link. Or copy and paste it into your browser.
If I could be of further assistance, let me know.
If this solves your issue, please be kind to rate it.
Thanks, Joe

Posted on Mar 26, 2009

  • 1 Answer

SOURCE: DigitalPersona Personel Fingerprint reader not detected

To install DP4.11 first uninstall all previous versions on your system and turn off authentec and biometric services in Windows Services so you can then delete the digital persona folder in Program Files (assuming dpagent was running) and uninstall fingerprint driver, then delete Fingerprint sensor folder in Program Files reboot and system will find and install fingerprint driver then double-click to execute and install DP4.11 setup program. (Note: all previous saved passwords for websites will still be listed in digital persona - you will not lose any passwords from your previous installation)

Posted on Oct 26, 2009

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To use the Biometric fingerprint sensor, just swipe your finger across the reader and it should start the enrol program.

See the video on this page Using Fingerprint Reader with DigitalPersona or Verisoft

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From the description it is a software problem, If you were sticking things in the scanner bar that would not help and it will prevent the laptop from working.

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Check the SDk of www.neurotechnology.com, hope this help. You can get their manual

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Email me at biometricmasters2000-jamb@yahoo.com for your driver or call me on 08132829820

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Where do I get software and driver for my DigitalPersona U.are.U 4000 Fingerprint Sensor Fingerprint Reader


DigitalPersona u are U 4000 is obsolate never the less (not supported any longer), you can still use it.
1. Uninstall the former one that you installed then Download the new driver at http://www.digitalpersona.com/support/downloads/software-updates/reader-driver-dp0002003/
2. While installing supply 16digit number where you are being asked. e.g. type 08132829820 this will actually make your scanner to work. It will sensor the scanner. You will see the light blue blinking or red light blinking while you are scanning.

3. If you happen to be in Nigeria, you have to get a license before you can use it on jamb website.

I hope this work, if not contact me on 08132829820

I will love to help. If my solution work for you don't forget to send me mail. I will love to have a testimony.

Cheers
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1 Answer

How to setup finger print sensor


When you start a machine with a Fingerprint reader for the first time, you will see the following screen when you reach the Desktop. This is the main console for configuring and managing the Fingerprint reader.

Here you can enroll your fingerprint, and adjust your Power-on security settings.

When you click on “Create new passport and enroll fingerprints” you will be prompted for your logon password.

Once you enter your password you will see the main enrollment screen.

You can select a fingerprint to enroll either by selecting the fingertip with your mouse, or by choosing from the drop down list. To enroll, either double-click the fingertip you wish to use, or press the Enroll button

On the left is an animated finger that demonstrates how to swipe. You must swipe your finger three times to enroll.

If your finger is not centered, you will be prompted to move it to the right or to the left. If it’s not able to read at all you will be prompted to try again.

When you swipe successfully, you will see the highlighted portion go to No. 2 for the finger printer to be swiped again.

Once you have swiped three times successfully, the three images merge into one and you are brought back to the main enrollment screen, where the enrolled finger is shown with a red dot.

  • You can enroll multiple fingers.
  • The Enroll button has changed to say Delete. This allows you to delete a fingerprint you have already enrolled. If you used the mouse to click on a fingertip that was not already enrolled, the button would change back to Enroll.
When you click Next you are brought to the Power-on Security screen.

This is also the second choice from the main Fingerprints enrollment screen. Here you can use a fingerprint to replace your Power-on passwords if you are using them.

If you are using Power-on passwords, then select the box at the top. When you click on the Add button, you will be shown a list of the fingers that you have enrolled, and can select which one(s) you want to enable to replace your Power-on passwords.
Once you select a choice from the box, the finger will show up in the list. The first time you restart your machine after this, you may be asked to swipe your fingerprint as well as enter any Power-on passwords you have set. After that you should only be asked for your fingerprint.

  • Predesktop Authentication
    • In addition to the process above, there is a setting in BIOS that must be enabled for a user to be prompted for their fingerprint instead of a Power-on password. The Default for this Setting is “Enabled”, so no change should be necessary. It is in the Security Section under Fingerprint. The setting is called “Predesktop Authentication” Again, the default is “Enabled”. If disabled, a user will not be able to use their fingerprint on Power-on.
  • Security Mode
    • This controls what password will allow a user access to the system if they are not able to gain access using their fingerprint. The default setting is “Normal”. This will allow the use of either a user Power on password, or a Supervisor password instead of a fingerprint.

      The alternative setting is High. This will allow only a Supervisor password to be entered instead of a fingerprint to gain access to the system.
Once you click Finish, you will be brought back to the main Fingerprints screen.

The Create new Passport and enroll fingerprints choice has gone. Replacing it are two new choices:
  • Edit passport and fingerprints
  • Delete passport and fingerprints.
If you choose Edit passport and fingerprints you will be prompted to swipe your finger to confirm your identity

You will then see the password screen. Click next to go to the main enrollment screen.

This is the same screen that appears when you have successfully enrolled a fingerprint.

Here again you can delete or enroll fingerprints

I trust this was helpful and thank you for contacting the experts.

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Go to the digitalpersona.com/webforums site and register, then ask your question there. The support at that site is good.

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Change fingerprint for Digital Persona personal on my HP Laptop


Hello, You have enrolled fingerprint right?? then what is the problem... as soon as it boots up press your finger on the sensor...

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