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Re: Computer does not recognize device
Make sure the hold/lock is not engaged
Make sure the OS is compatible
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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I'm assuming you have the Zune software installed. You'll need the software in order to interact with the Zune device, it does not work as a "mass-storage device" like some other media players.
The Zune software will find all your music. Open the software and on the top left make sure you're in the "Collection" and then "Music" category. Then click on the right hand side on the "Songs" tab. You'll see all your songs on your computer. Connect the Zune and wait a few seconds and in the bottom left hand corner of the software you'll see your device connected.
Click on one of the songs and then press "CTRL + A" and all of your songs will be selected. Click and hold and then drag one of the songs to the little icon of your Zune in the bottom left and then all of your music will sync to the device.
Hope this helps.
Try rebooting the computer, starting the Zune software and plugging it in again. If this doesn't fix the problem, try uninstalling/reinstalling Zune software, then reboot the computer and plug it in again. If it still doesn't work, then the computer will have to be restored to an earlier date where the pc recognized the zune.
The Zune website has the Zune software which must be downloaded for your computer to communicate with your Zune.
And when you connect your Zune to your computer it should begin charging (as I'm assuming this is a new device).
If you have already installed the software I would assume the low battery was slowing the communication between your Zune and your computer.
If you Zune is fully charged and the software is fully installed try plugging the USB cable into a different port. Sometimes the Zune and the connector USB isn't automatically sensed on certain ports and certain moments.
I would first allow the Zune to completely charge (the battery symbol should be full and green[i believe--it's been a while since I first got mine]).
I would then unplug the device and restart the computer. Once your computer has completely rebooted connect the device to the computer and see if it detects the device. It should work. Also you might try another USB port.
do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating , here is the link to the download page
I found this on the Zune technical support (if this does help, be sure to rate my solution please):
Your Zune device is not detected by your computer or the Zune software View products that this article applies to.
SYMPTOMS When you try to use Zune Software, you experience one or more of the following symptoms: • The Zune device is not detected by the computer. • The Zune device is not detected by Zune Software. In this case, when you pause on the device icon in the lower-left corner, you receive the following error message: No Zune device connected • If you restored the Zune device software, the following messages are displayed on the Zune device: Connect Zune to your PC On your PC, open the Zune software and restore the Zune device firmware
THINGS TO TRY To resolve this issue, follow these steps:1. Update the Zune software on the computer. To do this, click settings, click software, click GENERAL, and then click CHECK FOR UPDATES.
If the issue is still not resolved, go to the next step. 2. Restart the Zune device.
To do this, follow these steps: a. Set the Hold switch to the unlocked position. b. Press and hold the Back button as you press the top of the Zune pad. When the Zune device begins to restart, release the buttons.
If the issue is still not resolved, go to the next step. 3. Disconnect the Zune device from the computer, restart the computer, and then reconnect the Zune device.
If the issue is still not resolved, go to the next step. 4. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub.
If the issue is still not resolved, go to the next step. 5. When you connect the Zune Sync Cable to the connector port of the Zune device, make sure that both ends of the sync cable click into position. Additionally, make sure that the sync cable is not connected to the device at an angle. 6. Connect only one Zune device at a time. If you already have a Zune device connected to the computer, any other Zune that you try to connect will not be detected by the Zune software. Disconnect any additional Zune devices, and then try to connect again.
If the issue is still not resolved, go to the next step. 7. If a full-screen battery image appears when you connect the device to the computer, you must let the device charge for several minutes before the device will start and be detected by the computer.
For more information about how to charge a Zune device, click the following article number to view the article in the Microsoft Knowledge Base: 927348 (http://support.microsoft.com/kb/927348/) How to charge the battery in your Zune device If the issue is still not resolved, go to the next step. 8. If you are using Windows Vista, install the Cumulative update rollup for USB core components in Windows Vista software update. This update resolves some reliability issues in the USB core components in Windows Vista. You will achieve better reliability in various scenarios by installing this update.
For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base: 941600 (http://support.microsoft.com/kb/941600/) Cumulative update rollup for USB core components in Windows Vista If you are not using Windows Vista, or if the issue is still not resolved, go to the next step. 9. Examine Windows Device Manager. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. b. Click Device Manager. Zune should be listed under Portable Devices. Note If the device was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device. Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be 2.3.1035.0.
If Windows Device Manager indicates a device problem, or if the version of the driver that is installed is not the current version, you must update the driver. To do this, follow these steps: 1. Right-click Zune or USB Device, and then click Properties. 2. Click the Driver tab, and then click Update Driver. 3. Click Search automatically for updated driver software. 4. Click Install if you are prompted to do this. 5. After the driver installation is complete, click Close. If Windows Device Manager found the drivers, click Close. If you want to locate the drivers manually, follow these steps:1. In the Zune Properties dialog box, click Update Driver. 2. Click Browse my computer for driver software. 3. Click Browse, locate the \Program Files\Zune\Drivers folder, and then click OK. 4. Click Next. 5. Click Install if you are prompted to do this. 6. After the driver installation is complete, click Close, and then click Close again.
If the issue is still not resolved, go to the next step. 10. Examine the computer for conflicts that involve the USB host controller or the root hub. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. b. Click Device Manager. c. Expand Universal Serial Bus controllers. d. Verify that no errors appear in the list of USB devices. A yellow exclamation point or a red "X" next to a device indicates errors. If any errors appear, contact the manufacturer of your computer.
For more information about how to troubleshoot conflicts in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base: 310126 (http://support.microsoft.com/kb/310126/) Troubleshooting device conflicts with Device Manager If the issue is still not resolved, go to the next step.
use this link to download Zune software from Microsoft .http://www.zune.net/en-US/software/default.htm turn on the player and connect the player to your computer using the usb cable, once connected windows will recognize the player and install drivers. double click on my computer on your desktop and you should find the Zune drive.
Try this.... Reset Zune: Press and hold the back button while pressing up on the control pad. Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.
Also, make sure that the hold button on top of your zune is turned to the off position.
Hope this helps
ALL YOUR BASE BELONG TO US - is a video that must have been loaded on the Zune previously.
if all else fails...
If you connected the ZUNE to your computer before installing the software the computer may have installed it as a different device.
Go to Control Panel - then System - Device Manager. Plug in ZUNE player and see if any new devices show as being connected. BE CAREFUL IN DEVICE MANAGER THOUGH, IF YOU UNINSTALL THE WRONG ITEM, IT COULD MESS YOUR COMPUTER UP.