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Re: Computer does not recognize device
Make sure the hold/lock is not engaged
Make sure the OS is compatible
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
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below explanation about zune : Zune software is required to get your music, videos, and podcasts from
your computer to your phone. It is used to sync music, videos, pictures
podcast etc. between your computer and phone. If you don't have the Zune
software installed on your computer, go to www.zune.net to download and
How to Set up Zune to sync your computer and phone? 1. Connect your phone to your computer using the USB cable.
2. Zune automatically opens on your computer, if you haven't opened it.
3. Wait for Zune to recognize your phone, and then follow the onscreen instructions to Set it up.
How to restore your Zune device software:------------ When you restore your Zune device software, the startup partition and the data partition are removed and rebuilt. In addition to removing the Zune device software, this process also erases all audio, videos, podcasts, and pictures that are stored on the Zune device. Warning To restore the Zune device software, you must have a Windows-based computer that has an Internet connection. That computer must have the Zune software installed. And you must be able to connect the Zune device to a USB port on that computer by using a Zune Sync Cable. Do not perform the following steps if you do not have any one or more of these things immediately available.
After you start to restore the Zune device software, you cannot again use the device until you complete all the steps. You will not receive any confirmation or warning on the Zune device after you start the following procedure.
To restore the Zune device software, follow these steps: 1. Set the Hold Switch to unlocked. 2. Press and hold the Back button at the same time as you press and hold the top of the Zune Pad. When the Zune device begins to power up, release the buttons. 3. Immediately after you release the buttons in step 2, press and hold the following special button combination, depending on your Zune model:• If you have the 4GB Zune, the 8GB Zune, or the 80GB Zune, immediately press and hold the Back button at the same time as you press both the left side of the Zune Pad and the Play/Pause button. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen. • If you have the 30GB Zune, immediately press and hold the Back button at the same time as you press both the left side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until your Zune device restarts and "Please wait" appears on the screen.
Note "Clearing contents. Please wait" appears, followed by “Connect Zune to your PC."
4. After “Connect Zune to your PC” appears, connect the Zune device to the computer that has the current Zune software installed, and then update the device to the current Zune device software. -----------Click this link directly for more troubleshooting:--http://support.microsoft.com/kb/944909
If error problem while restoring then click this link below:--
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Try rebooting the computer, starting the Zune software and plugging it in again. If this doesn't fix the problem, try uninstalling/reinstalling Zune software, then reboot the computer and plug it in again. If it still doesn't work, then the computer will have to be restored to an earlier date where the pc recognized the zune.
The Zune website has the Zune software which must be downloaded for your computer to communicate with your Zune.
And when you connect your Zune to your computer it should begin charging (as I'm assuming this is a new device).
If you have already installed the software I would assume the low battery was slowing the communication between your Zune and your computer.
If you Zune is fully charged and the software is fully installed try plugging the USB cable into a different port. Sometimes the Zune and the connector USB isn't automatically sensed on certain ports and certain moments.
I would first allow the Zune to completely charge (the battery symbol should be full and green[i believe--it's been a while since I first got mine]).
I would then unplug the device and restart the computer. Once your computer has completely rebooted connect the device to the computer and see if it detects the device. It should work. Also you might try another USB port.
do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating , here is the link to the download page
I found this on the Zune technical support (if this does help, be sure to rate my solution please):
Your Zune device is not detected by your computer or the Zune software View products that this article applies to.
SYMPTOMS When you try to use Zune Software, you experience one or more of the following symptoms: • The Zune device is not detected by the computer. • The Zune device is not detected by Zune Software. In this case, when you pause on the device icon in the lower-left corner, you receive the following error message: No Zune device connected • If you restored the Zune device software, the following messages are displayed on the Zune device: Connect Zune to your PC On your PC, open the Zune software and restore the Zune device firmware
THINGS TO TRY To resolve this issue, follow these steps:1. Update the Zune software on the computer. To do this, click settings, click software, click GENERAL, and then click CHECK FOR UPDATES.
If the issue is still not resolved, go to the next step. 2. Restart the Zune device.
To do this, follow these steps: a. Set the Hold switch to the unlocked position. b. Press and hold the Back button as you press the top of the Zune pad. When the Zune device begins to restart, release the buttons.
If the issue is still not resolved, go to the next step. 3. Disconnect the Zune device from the computer, restart the computer, and then reconnect the Zune device.
If the issue is still not resolved, go to the next step. 4. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub.
If the issue is still not resolved, go to the next step. 5. When you connect the Zune Sync Cable to the connector port of the Zune device, make sure that both ends of the sync cable click into position. Additionally, make sure that the sync cable is not connected to the device at an angle. 6. Connect only one Zune device at a time. If you already have a Zune device connected to the computer, any other Zune that you try to connect will not be detected by the Zune software. Disconnect any additional Zune devices, and then try to connect again.
If the issue is still not resolved, go to the next step. 7. If a full-screen battery image appears when you connect the device to the computer, you must let the device charge for several minutes before the device will start and be detected by the computer.
For more information about how to charge a Zune device, click the following article number to view the article in the Microsoft Knowledge Base: 927348 (http://support.microsoft.com/kb/927348/) How to charge the battery in your Zune device If the issue is still not resolved, go to the next step. 8. If you are using Windows Vista, install the Cumulative update rollup for USB core components in Windows Vista software update. This update resolves some reliability issues in the USB core components in Windows Vista. You will achieve better reliability in various scenarios by installing this update.
For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base: 941600 (http://support.microsoft.com/kb/941600/) Cumulative update rollup for USB core components in Windows Vista If you are not using Windows Vista, or if the issue is still not resolved, go to the next step. 9. Examine Windows Device Manager. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. b. Click Device Manager. Zune should be listed under Portable Devices. Note If the device was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device. Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be 2.3.1035.0.
If Windows Device Manager indicates a device problem, or if the version of the driver that is installed is not the current version, you must update the driver. To do this, follow these steps: 1. Right-click Zune or USB Device, and then click Properties. 2. Click the Driver tab, and then click Update Driver. 3. Click Search automatically for updated driver software. 4. Click Install if you are prompted to do this. 5. After the driver installation is complete, click Close. If Windows Device Manager found the drivers, click Close. If you want to locate the drivers manually, follow these steps:1. In the Zune Properties dialog box, click Update Driver. 2. Click Browse my computer for driver software. 3. Click Browse, locate the \Program Files\Zune\Drivers folder, and then click OK. 4. Click Next. 5. Click Install if you are prompted to do this. 6. After the driver installation is complete, click Close, and then click Close again.
If the issue is still not resolved, go to the next step. 10. Examine the computer for conflicts that involve the USB host controller or the root hub. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. b. Click Device Manager. c. Expand Universal Serial Bus controllers. d. Verify that no errors appear in the list of USB devices. A yellow exclamation point or a red "X" next to a device indicates errors. If any errors appear, contact the manufacturer of your computer.
For more information about how to troubleshoot conflicts in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base: 310126 (http://support.microsoft.com/kb/310126/) Troubleshooting device conflicts with Device Manager If the issue is still not resolved, go to the next step.
Try this.... Reset Zune: Press and hold the back button while pressing up on the control pad. Connect Zune to a power source: If the Zune device is in sleep mode, this action will wake the Zune device and turn it on. If the battery does not have a charge, you may have to wait several minutes for the Zune device to turn on.
Also, make sure that the hold button on top of your zune is turned to the off position.
Hope this helps
ALL YOUR BASE BELONG TO US - is a video that must have been loaded on the Zune previously.
if all else fails...
If you connected the ZUNE to your computer before installing the software the computer may have installed it as a different device.
Go to Control Panel - then System - Device Manager. Plug in ZUNE player and see if any new devices show as being connected. BE CAREFUL IN DEVICE MANAGER THOUGH, IF YOU UNINSTALL THE WRONG ITEM, IT COULD MESS YOUR COMPUTER UP.