Question about HP DeskJet F380 All-In-One Printer

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HP 2015dn paper jam light remains on; no paper jam

Can't cold reset; no green light; network not recognising printer? have tried turning off/on; attempting to update firmware but no ready state?

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  • 78 Answers

What is "cold" reset? Have you tried pulling the power cord out of the back of the PRINTER, wait one minute, and plug it back in. Wait another minute - that should do it.

Posted on Jul 09, 2010

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1 Answer

Blinking green light


Here is the diag lights information from the HP 1160 service manual. It really sounds like you have worn pickup rollers in your printer. When these rollers get worn out the printer can not pickup the paper to feed it into the unit so it thinks that this is a paper jam but in fact no paper even moved. Pull the paper tray out and inspect the pickup roller. The surface should be like a fingerprint, not smooth, but with a rough texture. If it does appear smooth then they will need to be replaced. They roller can be purchased from Amazon and is end user installable. You can get one here:http://www.amazon.com/gp/offer-listing/B000MYV6E8/ref=dp_olp_new?ie=UTF8&condition=new
5bd213d9-0290-4a23-a015-819d3434d146.jpg

I hope this helps you get the printer going again.

Jun 25, 2013 | HP LaserJet 1160 Printer

1 Answer

I AM HAVING HP 2015DN BUT THE DUPLEX ISN'T WORKING


Hi
first check the printer driver. and the options of printers and be sure you turn the duplex on

if it was work and now is dos not I think thers a jam in duplex so remove the tray of paper and check for jamed

Apr 25, 2011 | HP LaserJet P2015dn Printer

1 Answer

My hp deskjet 3550 is not printing. the green light at the power button keeps on blinking. What is the problem? both ink cartridges are full. there is no paper jam.


1. Turn the printer on.
2. When the memory starts counting on the control panel, press and hold the green SELECT button. Continue to hold green SELECT button until all three Control Panel LED's are illuminated and on solid.
3. Release the green SELECT button.
4. The control panel will display SELECT LANGUAGE.
5. Press the DOWN ARROW button until control panel displays COLD RESET.
6. Press green SELECT button. The printer will perform a cold reset and then continue its power-on sequence.

May 28, 2010 | HP Color Laserjet 3550 Printer

1 Answer

Printer makes noise and doesn't print. The triangle sign is lit up.


Hi,

The printer displays an orange blinking attention light which will not clear.

This usually indicates one of the following issues have occurred. Perform the following in the order provided to troubleshoot and resolve the issue.

1.Insufficient power.
Disconnect the power cord from any surge protectors or power strips and plug the unit directly into an electrical wall outlet.

2.There is a paper jam in the printer.
Click here for information about clearing paper jams from the HP Web site at http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00230694.

3.The top cover is open.
Open the top cover, reseat the print cartridge, and close the top cover, making certain it is shut properly.

4.No paper was loaded in tray 2 or the tray was not loaded properly causing a mispick.
Perform the following steps to load tray 2.
a.Pull the tray out of the printer and remove any paper.
b.Move the blue side width guide outward to match the paper size that is being loaded. Locate the blue guide pointer on the left side of the tray. If using a letter-size (8.5 by 11 inch) paper, match the guide point with the LTR/LGL engraving located on the bottom, left-side of the lift plate.
c.Locate the blue tab on the rear paper-length guide. Locate the triangle-shaped pointer in the middle-right on the bottom of the tray. Press on the blue tab and adjust it so that the triangle-shaped pointer matches the paper size that is being loaded. If using letter-size (8.5 by 11 inch) paper, match the triangle-shaped pointer with the LTR engraving on the bottom of the tray.
d.Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height down arrows on the paper-length guide in the rear of the tray.
e.Slide the tray back in the printer.

5.The tray 2 paper level indicator is stuck.
Click here for instructions on repositioning the tray paper level indicator (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00276974).

6.If the printer comes back to a Ready state, print a Self-Test/Configuration page.
If the printer is not in a Ready state, proceed to step 7.
a.Verify the printer is in a Ready state. (The green LED next to the U-shaped icon is on steady and no other lights are on.)
b.Press down on the green GO button until the orange Attention light comes on (approximately 5 seconds), and then immediately release the GO button. The green GO button will begin to blink and a Self-Test/Configuration page will print.

7.If the attention light is still on, perform a cold reset.
A cold reset, sets most, but not all, default variables stored in NVRAM back to the factory default values. It typically does not reset the page count, paper tray sizes, localization language, or formatter number. Complete the following to perform a cold reset.
a.Turn the printer off.
b.Press and hold down the green GO button.
c.Turn the printer on and continue to hold the green GO button for at least 5 seconds, but not longer than 15 seconds. During the process, the Attention LED will turn on.
d.Release the GO button.
NOTE: If both the Attention light and the Ready LEDs turn on before the GO button is released, the cold reset procedure must be started over at step 1.
e.The printer LEDs begin cycling. The cold reset process runs until completion and the printer returns to the Ready state.


This is generic information for HP laserjet printer,
if you still have problem, please leave the printer model and make as comment and we may hel you
Rnj VINODKUMAR

Oct 17, 2009 | Office Equipment & Supplies

4 Answers

HP LaserJet P2014 keeps showing paper jam when there is no paper jam. How to clear?


Hi,

If paper jam light is solid than checked paper path sensors and toner sensors and if they are aligned correctly than perform cold reset(Keep pressing and holding the green button) if still the issue persists and orange light remains solid than i m sure formatter board is faulty and we need to get formatter board replaced.

Thanks and Regards
Neeraj Sharma

Jul 01, 2009 | HP Office Equipment & Supplies

1 Answer

HP Laserjet 2200 Keeps Spewing Out Blank Paper


sounds like it has a solinoid that is stuck open.

Dec 16, 2008 | HP LaserJet 2200D Printer

3 Answers

Hp 2015dn paper jam light on solid,won;t print


This is a widely known problem with this printer and means the formatter board needs to be replaced. Save yourself the cost and headache of repairing and move on. The problem initially began as a random situation where I would have to turn the printer off and back on to get it to print.This eventually progressed to the problem you all are reporting which is the amber toner and jam lights on. I replaced the formatter board on mine and after one month the problem returned with the new formatter board needing replaced as well.

Of course, HP acts as if they've never heard of the problem. This company's integrity and quality has gone from number 1 to dead last.

Dec 09, 2008 | Office Equipment & Supplies

3 Answers

HP Laserjet 2015 dn


It means that the printer is in READY State.

Control panel
The printer control panel is comprised of six lights and two buttons. The lights produce patterns that
identify the printer status.
1 Jam light: Indicates that there is a jam in the printer.
2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer,
the Toner light blinks.
3 Paper out light: Indicates that the printer is out of paper.
4 Attention light: Indicates that the print-cartridge door is open or other errors exist.
5 Ready light: Indicates that the printer is ready to print.
6 Go button and light: Initiates action or indicates status.
7 Cancel button: To cancel the print job that is currently printing, press the Cancel button.

Sep 08, 2008 | HP LaserJet P2015dn Printer

1 Answer

Yellow light


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  1. Insufficient power. Disconnect the power cord from any surge protectors or power strips and plug the unit directly into an electrical wall outlet.
  2. There is a paper jam in the printer.
  3. The top cover is open. Open the top cover, reseat the print cartridge, and close the top cover, making certain it is shut properly.
  4. No paper was loaded in tray 2 or the tray was not loaded properly causing a mispick. Perform the following steps to load tray 2.
    1. Pull the tray out of the printer and remove any paper.
    2. Move the blue side width guide outward to match the paper size that is being loaded. Locate the blue guide pointer on the left side of the tray. If using a letter-size (8.5 by 11 inch) paper, match the guide point with the LTR/LGL engraving located on the bottom, left-side of the lift plate.
    3. Locate the blue tab on the rear paper-length guide. Locate the triangle-shaped pointer in the middle-right on the bottom of the tray. Press on the blue tab and adjust it so that the triangle-shaped pointer matches the paper size that is being loaded. If using letter-size (8.5 by 11 inch) paper, match the triangle-shaped pointer with the LTR engraving on the bottom of the tray.
    4. Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the height down arrows on the paper-length guide in the rear of the tray.
    5. Slide the tray back in the printer.
  5. The tray 2 paper level indicator is stuck. (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00276974).
  6. If the printer comes back to a Ready state, print a Self-Test/Configuration page. If the printer is not in a Ready state, proceed to step 7.
    1. Verify the printer is in a Ready state. (The green LED next to the U-shaped icon is on steady and no other lights are on.)
    2. Press down on the green GO button until the orange Attention light comes on (approximately 5 seconds), and then immediately release the GO button. The green GO button will begin to blink and a Self-Test/Configuration page will print.
  7. If the attention light is still on, perform a cold reset. A cold reset, sets most, but not all, default variables stored in NVRAM back to the factory default values. It typically does not reset the page count, paper tray sizes, localization language, or formatter number. Complete the following to perform a cold reset.
    1. Turn the printer off.
    2. Press and hold down the green GO button.
    3. Turn the printer on and continue to hold the green GO button for at least 5 seconds, but not longer than 15 seconds. During the process, the Attention LED will turn on.
    4. Release the GO button.
      NOTE: If both the Attention light and the Ready LEDs turn on before the GO button is released, the cold reset procedure must be started over at step 1.
    5. The printer LEDs begin cycling. The cold reset process runs until completion and the printer returns to the Ready state.
  8. If the issue persists, please contact Hewlett-Packard's Customer Care phone center for further assistance. at http://www.hp.com/support.

Mar 12, 2008 | HP LaserJet 1320n Printer

4 Answers

Hp laserjet 1320 problem


This is an error state that is not described at HP site.

Try to do a hard reset:

1) Turn off the printer

2) Press and hold down the green GO button

3) Turn the printer on and continue to hold the green GO button for at least 5 seconds, but not longer than 15 seconds. During the process, the Attention LED will turn on.

4) Release the GO button.NOTE: If both the Attention light and the Ready LEDs turn on before the GO button is released, the cold reset procedure must be started over at step 1.

5) The printer LEDs begin cycling. The cold reset process runs until completion and the printer returns to the Ready state.

Hope it will help you

Jan 24, 2008 | HP LaserJet 1320 Printer

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